Justin Strader

Location: Austin, TX *****

Summary:

Customer care Account professional having experience in providing guidance and act as a liaison between Practice Managers, Supply Chain Management, Facilities, Finance, and Legal during contract negotiation to meet TPH’s contract requirements.

Responsible for Inventory, ordering of products. Input and subtract sold and returned devices into ordering and inventory software.

Utilized SAP to ensure new Amendments/Extensions, dynamic and challenging full-time position as a Contracts Administrator, utilizing analytical skills and expertise on daily operations. Review contract language for accuracy, redlining and working with legal team to ensure compliance. Contract Milestone schedules and Renewal discussions are begun 90,60 and 30 days prior to contract terminations.

Route the contracts through Docusign for signature with the Supplier and store the contracts in the SAP/Aruba Database.

Prepared and delivered reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.

Education:

Bachelor’s degree in science, Southern New Hampshire University - New Hampshire (May 2024)

Diploma, Forest Brook High School

Certifications and Licenses:

Food Safety Manager, January 2016 to January 2018

Food Handler, August 2016 to August 2018

TABC

Fundamentals of Digital Marketing Certification, September 2021 to Present

Successfully completed 40 hours and exams in the course Fundamentals of Digital Marketing

Digital Marketing 40 hour course Certification

Present

Bartender License

Food Handler Certification

Skills:

Microsoft Office, Excel. Aloha ‘Point of Sale’ (10+ years)

Microsoft sharepoint (2 years)

PowerPoint (10+ years)

Customer Service

Photography

Restaurant Management

Video Editing

Graphic Design

Computer Networking

Bartending

Adobe Illustrator

Filming

Adobe After Effects

Social Media Management

Video Production

Branding

Adobe Premiere

Adobe Photoshop

Search Engine Optimization (SEO)

Adobe Lightroom

Adobe Creative Suite

Adobe InDesign

Web Design

Layout Design

Adobe Dreamweaver

User Interface (UI)

Content Creation

Final Cut Pro

Help Desk

Event Planning

Blogging

Google Analytics

Email Marketing

B2B sales

Analytics

Typography

Content Development

User Experience (UX)

Upselling

Negotiation

Digital Marketing

Illustration

Sales

CRM software

Inside sales

Research

Buffer

Salesforce

Proofreading

Google Ads

Business development

PPC Campaign Management

Market research

Marketing management

WordPress

Social media marketing

Azure

Account management

Relationship management

Presentation skills

Growing experience

HTML5

Continuous integration

Warehouse experience

Trello

HR sourcing

Recruiting

Territory management

SaaS

Facebook Advertising

E-commerce

AWS

B2B marketing (3 years)

SEO (4 years)

SAP (2 years)

VMWare

Sales pipeline (4 years)

High-end sales (4 years)

Macros (4 years)

SAN

Renewals

Public Relations

SQL

Linux

Performance marketing (4 years)

Facebook Advertising (3 years)

Outbound sales

Active Directory

HubSpot

Keyword research

Technology sales

Data collection

Manufacturing 5G

Telemarketing

Facebook Advertising (3 years)

Media relations (7 years)

Cloud architecture

Salesforce Marketing Cloud

Google Suite

AI

Direct sales

Pivot tables

Google Tag Manager

CSS

Marketing

Learning technology

Google Ads (2 years)

Marketing (3 years)

Merchandising

Computer skills

Call center management

Back-end development

Facebook Advertising (4 years)

Print advertising (4 years)

Public relations (5 years)

SEO

Google Ads (5 years)

Oracle

Communication skills

Java

JavaScript

Professional Experience:

Google Cloud Nov 2022 to Mar 2023

Lead Data Analyst/DSS

Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.

Create system design proposals.

Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

Ensure compatibility and interoperability of in-house computing systems.

Create systems models, specifications, diagrams, and charts to provide direction to system programmers.

Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

Used SAP/CPQ/SFDC for multiple reasons and research for data on b2b clients

Provide orientation and training to end users for all modified and new systems.

Provide guidance and/or instruction to junior staff members.

Manage and grow a team of Data and Analytics Strategic Cloud Engineers and Cloud Consultants.

Consult with customers on technical issues based on product.

Develop technical tools and assets. Document reproducible solutions for customers and partners.

Provide technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.

VMware Jul 2021 to Nov 2022

Account Sales Manager/Contract Manager

Renewals Representative on the VMware team on the Canada Territory. Renewing End Users licensing agreements for software. Obtaining quotes for the Sales Channel. Provide guidance and act as a liaison between Practice Managers, Supply Chain Management, Facilities,Finance, and Legal during contract negotiation to meet TPH’s contract requirements. Meeting quarterly sales quotas. Managing my pipeline with CRM updating communication and changes each time I reach out to discuss customers needs versus business increasing or declines. Managed a positive relationship with my channel distributor and reseller teams. Contracts interpretation, negotiation and administration of agreements including extensions, new

business, invoicing, credit holds, receivable issues and consolidations.

HPS-managing my performance as well as the team I’m leading. To better paint what is needed to effectively meet sales quotas individually as well as collectively.

Route the contracts through Docusign for signature with the Supplier and store the contracts in the SAP/Aruba Database.

Salesforce training and certifications to better assist myself and team in keeping our CRM health at 100. Always.

Manage a quote of $1,300,000 worth of OPPs in Salesforce. Driving my pipeline with upselling Opportunities to further bring KPI's into goal attainment.

Negotiate and Draft Source Code Escrow Agreements, Porting, ISV Agreements, Source Licenses, Product Remarketing Agreements, CDA’s etc.

Utilizing SAP ensure new Amendments/Extensions, Contract Milestone schedules and Renewal discussions are begun 90,60 and 30 days prior to contract terminations. Validate all aspects of contract packages for accuracy and compliance with Oracle’s Business Practices while maintaining customer satisfaction and responsiveness.

Renewals on the VMWARE logo covering the BC Prairies Canada. Ensuring that my 120 DIA's are sent in a timely manner to remind our B2B clients of their upcoming renewals of Workstation, SaaS, Vsan and IT software support licenses are compliant. Scheduling ZOOM with Superusers, End Users including the Disti and VAR to drive transparency and team work through the channel.

Utilizing SAP ensure new Amendments/Extensions, Contract Milestone schedules and Renewal discussions are begun 90,60 and 30 days prior to contract terminations.

Premium Retail Services - Humble, TX Jan 2019 to Jul 2021

Sales Representative/Contract Specialist

Assist potential clients in choosing the right cellular network, device and plan according to their needsas an individual.

Answer any questions pertaining to current promotion, best value and closing sales deal.

Maintain an audit files for each contract which will include original contract, approvals,amendments, addendums and/or renewals.

Create the customers contract. Discuss, answer any questions while explaining the details of financeddevice(s), wireless plans, promotions and any additional charges that may be occurred. While making sure the customer is confident, educated and extremely satisfied with every aspect of their wireless experience!

Accomplished in collaborating with teams to negotiate and execute sourcing strategies that deliver value and savings to customers.

Used SAP to research B2B customers accounts to pull the Install Base Reports for sales reps to then provide insight to the customer on the history of their payments, contract details and so forth.

Negotiated and approved research-based contracts, including non-disclosure agreements, data use agreements, and material transfer agreements.

Entering customers data to gain approval from wireless service postpaid and or prepaid.

Maintain an audit files for each contract which will include original contract, approvals, amendments, addendums and/or renewals.

Activate Sprint, AT&T and Verizon plans, device with post paid contracts.

Meet and create sales goals for location and region.

Actively negotiate contracts between Strategic Alliance Group (Business Dev.), Internal Requestors and Suppliers, resulting in drafting OEM/In Technology Licensed Work Agreements, Software Licenses, SaaS,

Developed Works Agreements, Work for Hire, etc.

Train new employees and assist team in closing promotional contracts as well as non-promotional.

Input and subtract sold and returned devices into ordering and inventory software.

Troubleshoot wireless devices. Pair tablets and wearables to customers plan via promotional packages.Suggestively sale higher end devices based on needs.

Lupe Tortilla Mexican Restaurant - Humble, TX Jul 2016 to Jan 2018

Dining Room Manager

Ensure a fully staffed restaurant. Plan, book and over-see banquets with 100% guest satisfaction.

Scheduling, labor, office and full frontal responsibilities to effectively maintain guest satisfaction as well employee needs and satisfaction.

Inventory, ordering of products.

Joe's Crab Shack - Humble, TX Jan 2014 to Jan 2016

Managing Director

Ensured that each and every guest had the full and amazing dining experience.

Scheduling staff for pal hours versus non-peak hours.

Inventory, cash control and liquor counts.

West Corporation - Beaumont, TX Apr 2004 to Aug 2008

Collections Specialist

Answer any and all billing questions, collect any and all payments per account holders in a professional manner. Dealing with inter/outer office emails and direct contact with supervisors.

Proficient in Excel, Focus, Aloha and several other programs.

Assessments:

Sales skills — Proficient, February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Food service: Customer situations — Proficient,May 2019

Measures a candidate's ability to use logical approaches when solving problems in a restaurant context.

Full results: Proficient

Customer focus & orientation — Highly Proficient, February 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Bartending — Proficient, May 2019

Understanding, pouring, and mixing drink orders. Full results: Proficient

Customer service — Proficient, November 2019

Identifying and resolving common customer issues. Full results: Proficient

Sales skills — Proficient, June 2021

Influencing and negotiating with customers Full results: Proficient

Customer focus & orientation — Proficient, July 2021

Responding to customer situations with sensitivity Full results: Proficient

Food safety — Proficient, July 2021

Knowledge of proper food and equipment handling safety measures

Full results: Proficient

Work style: Reliability — Highly Proficient, January 2022

Tendency to be reliable, dependable, and act with integrity at work

Full results: Highly Proficient

Customer focus & orientation — Proficient, July 2021

Responding to customer situations with sensitivity Full results: Proficient

Warehouse associate — Proficient, October 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups:

Campaign Volunteer, June 2019 to Present

Volunteer with Congress Canidate Sanjanetta Barnes from District 14. Shooting freelance of her campaign events, dinners and videographer of her commercials that are upcoming.

Additional Information:

Studied Photography as well as interned with The Houston Chronicle. Created Lupe Tortillas training manual for front of house employees.

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