RAQUEL MANCHENO SILVA

Houston - Texas

Cell phone: 754-***-****

Email: ad3nqc@r.postjobfree.com

URL Linkedin: www.linkedin.com/in/raquelmancheno

PROFESSIONAL PROFILE

Manager with extensive experience in Human Resources Management and Administration, in transnational service and logistics companies, with proven efficiency in:

Administration of salaries and compensation according to legal regulations, seeking to maintain internal equity and according to local reality.

Planning and selection of personnel aligned to the company's requirements and planning future needs.

Management of relations and labor well-being to solve and avoid labor problems that could arise between the company and workers, maintaining clear policies and benefits focused on the needs of workers.

Professional with predisposition to collaboration and teamwork, organizational skills, and high level of commitment.

WORK EXPERIENCE

INDEPENDENT CONSULTANT 2018- Present

Development of consultancies within Administrative and Human Resources processes for companies seeking improvements in internal communication and personnel related processes. COLLISION CENTER S.R.G. S.A. 2019- Aug. 2021

Company dedicated to the attention of vehicular collisions for insurance companies in Ecuador. General Manager and shareholder

Responsible for the administration and commercial area of the company.

Achieved commercial agreements with insurance companies such as Zurich, Oriente Seguros, Seguros Equinoccial, China motors.

Achieved certification with SGS and Lógica as a type A supplier. CELISTICS GROUP - MOVILCELISTIC DEL ECUADOR S. A 2010 - 2018 Multinational company with presence in 16 countries that offers Logistics and Distribution services of electronic equipment for Telecommunications companies. Human Resources Manager 2012 - 2018

Responsible for the 2 companies of the Celistics Group in Ecuador, with direct report to the CEO of the country and functional report to the Corporate Human Resources Managers, with 5 direct reports. 2

Managed the implementation of the ISO 9001 quality standard for the Human Resources area, being the first country to certify the processes of the area within the corporate group.

I created the labor welfare program for employees, with a focus on savings for the company, health and sports for employees, as well as healthy eating, which significantly improved the work environment, reducing internal problems and lowering employee turnover, allowing to replicate it in other countries.

I managed and coordinated the implementation of the payroll system in the two companies of the group, reducing time and reprocesses in the area, and improving the flow of information with accounting through an accounting interface to their SAP system.

I developed programs to foster internal communication and generate openness and commitment of employees with management and avoid possible works councils. This included training workshops for employees on both legal and process issues to reduce potential labor lawsuits, resulting in a ratio of 0.0063 lawsuits per year during the eight years of my tenure. Head of Human Resources Ecuador and Peru 2010 - 2012 Responsible for the Human Resources area for Ecuador and Peru, reporting directly to the Corporate Human Resources Managers, with 2 direct reports, 2 per country.

I set up the Human Resources department of the subsidiary in Peru, establishing the internal policies and sub processes of the area.

I supported the constitution of the different areas of the company, defining the positions and hiring highly qualified personnel.

I coordinated the implementation of the Occupational Health and Safety Program according to the legal regulations of each country and aligned with the Human Resources processes.

I created and implemented the work regulations, administrative and Human Resources policies, leaving clear processes adapted to the reality and needs of the country. GLOBEGROUND GROUP - EMSA GLOBEGROUND 2001-2009

Multinational airport ground logistics services company, with presence in 50 countries. Currently part of the Swissport International group.

Logistics Coordinator 2007-2009

Responsible for the Logistics, Purchasing and Imports area of the company, reporting directly to the General Management.

I constituted and carried out the evaluation and qualification processes for more than 250 suppliers

(national and foreign), achieving significant savings for the company and avoiding overpricing. Human Resources and Payroll Assistant 2004 - 2007

In charge of the recruitment and selection processes, payroll administration and employee benefits with direct report to the Administrative Management.

I elaborated the development of competency profiles for the entire organization, thus adjusting the job responsibilities of each person to the business and market needs. 3

Financial Assistant 2001 - 2004

Responsible for the follow-up and control of the company's portfolio and budget control, reporting directly to the Financial Manager.

EDUCATION

Bachelor degree in corporate communication

University of Specialties Espíritu Santo

4th year of bachelor’s degree in psychology

Private Technical University of Loja (2009)

Human resources management by competencies

Technological of Monterrey 2006

Bachelor Degree in business administration and operating systems San Francisco University of Quito, Ecuador, 2003

PROFESSIONAL DEVELOPMENT

Advanced English Broward Community College USA

Coaching Leader in conversational competencies To Be Company ISO Internal Auditor SGS

Corporate Leadership for Managers Program Dale Carnegie 360 Competency Assessment ADGHE

Neurolinguistic Programming CCEA

Advanced Training Program for Human Resources Management Specialists O'Higgins IFE

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