Customer Service Quality Control

Ginger Zeps

linkedin:https://www.linkedin.com/in/ginger-wilber-zeps

*** **** ** *, **. Petersburg, FL 33705 * 727-***-**** * *********@*****.***

Skilled professional in a wide range of positions from customer service, quality control, manufacturing, data entry, loan processing and photography. I am a team player and leader who enjoys mentoring teammates and collaborating with colleagues to ensure a positive, productive client experience with a can-do attitude.

Spherion/Borg Warner

Turbo Charger Assembler

Assemble turbo charger units for various commercial vehicles

Test units to ensure proper balance and function

Coordinate with management regarding production expectations and execution thereof

Spherion/TE Connectivity

Quality Control, May 2023 -July 2023

•Inspect relays for planes and jets for flaws and defects

•Prepare relays for inspection by quality control

•Serialize and label all relays

•Test electrics and functionality of said relays

•Coordinate with other departments as needed to expedite delivery of relays to stock

Allbright Cleaning Company, Arden, NC

Custodial Technician, September 2022 - March 2023

Clean and restock restrooms and common areas at private airport

Assure all common areas are sanitized

Maintain stock of chemicals for said sanitation and maintenance

Coordinate with management regarding procedures and protocol

ALDI, Brevard, NC

Part Time Store Associate, June 2022 - September 2022

Stock product as it comes in, cashier, assist customers in finding product, returns and any other applicable requests

Redefine Cleaning Services/Transylvania Regional Hospital, Brevard, NC

Environmental Services, April 2022 - June 2022

Sanitize patient rooms, nurse stations and outlying storage rooms, greet patients and advise of expectations, coordinate with doctors and nurses for the discharge of patients.

Food Lion, Brevard, NC

Personal Shopper, January 2022

Pick online grocery orders, assist with daily operations and answer customer questions in the store.

Ingles Markets, Brevard, NC

Customer Service Representative, May 2021-October 2021

Assist customers with orders, assist managers with daily operations, answer incoming calls.

BIC Graphic, Clearwater, FL

Customer Service Representative, February 2020 - April 2020

Answer incoming calls from customers

Coordinate with departments to facilitate production of promotional products.

Answer customer emails.

Product research.

Professional Mortgage Alliance/Ultimate Staffing, Clearwater, FL

Senior Mortgage Processor, December 2019 – January 2020, Temporary position

Set up borrower loan files in various software platforms.

Issue pre-approvals to qualified borrowers.

Coordinate with borrowers, realtors, loan officers, lenders and liaisons to obtain the most

beneficial loan program for the borrower.

Collect required documentation from borrower, appraisers and Title Company to complete file.

Issue all initial and closing disclosures in compliance with Federal TRID law.

Suncoast Credit Union, Tampa, FL

First Mortgage Processor, September 2018 – June 2019

effectively manage a pipeline of 20-40 purchase loans effectively communicating with internal departments to guide loan from application to closing.

Review Appraisal and Title binder, fees, taxes and insurance, regulations and all related documentation to each unique loan.

Calculate income, review assets and all underwriting conditions to ensure that each loan is insurable.

Collaborate with closing department and title companies to ensure timely closing.

Familiar with Condo/Co-op requirements, DU/LP underwriting conditions, Title chain and appraisal issue resolution, interpreting UCDP.

Familiar with Fannie Mae, Freddie MAC, FHA, VA, USDA.

Order verification of employment, verification of mortgage, homeowners and flood insurance updates, tax transcripts, social security verification, credit reports and supplements, payoffs, etc.

Meridian Asset Services/Setpoint Consulting, St. Petersburg, FL

Project Specialist, Agency Employee March 2018 -July 2018 Temporary position

Review secondary loan documents for compliance with Federal regulations in Due Diligence Department on a nationwide scale.

Data entry into proprietary system for interface with compliance software.

Meticulous tracking of time for reviewing documents for analyzation of time management.

Produce reports to ensure continuity between information extracted from each document.

S3 -Shared Service Solutions, Linthicum, MD

First Mortgage Loan Processor/Customer Service Representative January 2014– October 2017

Effectively manage a pipeline of 30-40 refinance and purchase loans effectively communicating with members from 3 different credit unions as well as internal departments to guide loan from application to closing nationwide.

Review Appraisal and Title binder, fees, taxes and insurance, regulations and all related documentation to each unique loan.

Collaborate with management and third parties for improvement with internal processes to ensure maximum efficiency and accuracy.

Familiar with Condo/Co-op requirements, DU/LP underwriting conditions, Title chain and appraisal issue resolution, interpreting UCDP. Proficient in pricing compliance in line with several different partner overlays.

Respond to member inquires via telephone regarding membership, banking products, services and rates.

Create member accounts such as savings, checking, CD’s, IRA’s, etc.

Resolve member issues timely and thoroughly fielding email inquiries.

Mentor and train newly hired representatives

SOFTWARE: Microsoft Office, Outlook, Adobe Suite, Empower, Encompass, Salesforce and SharePoint

EDUCATION: UMBC Baltimore County, Baltimore, MD, USA, Bachelor of Arts, GPA: 3.89

SKILLS: Document review, fee and income calculations, customer service, answering phones, Livechat, filing, meeting planning, miscellaneous office duties as required.

Contact this candidate