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Accounting Manager Customer Service

Location:
Baton Rouge, LA
Posted:
February 15, 2024

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Resume:

Marilyn B. Antwine

***** ***** *** ***** *****, La 70817 225-***-**** ad3nmo@r.postjobfree.com

PROFILE SUMMARY

Meticulous, results-oriented, and enthusiastic professional with experience as an Accounting Specialist, Bookkeeper, Accounts Receivable/Accounts Payable, and Billing Clerk. I have knowledge and experience with Quick Books, Sage (Peach Tree), proficient with computer systems, and MS Office suite (Word, Excel, and PowerPoint). My commitment is to contribute to the financial success of an organization through accurate financial management, strategic insights, and a proactive approach to challenges. I am poised to leverage my skills and expertise to drive financial excellence and contribute to the overall success of the team and organization.

CORE COMPETENCIES

I bring to the table a unique blend of skills and competencies that make me well-rounded in both financial and leadership domains. Here are the core competencies associated with this combination of qualifications:

Financial Acumen: Proficient in financial management, accounting principles, and budgeting. Ability to analyze financial data, prepare reports, and make informed financial decisions.

Organizational Leadership: Strong leadership and management skills to guide teams and drive organizational success. Ability to develop and implement strategic plans to achieve business objectives.

Communication Skills: Effective communication skills to convey complex financial information and leadership initiatives clearly to diverse audiences.

Problem Solving and Decision-Making: Analytical and critical thinking skills to address financial challenges and make strategic decisions for the organization.

Project Management: Ability to plan, execute, and oversee projects, ensuring they align with organizational goals and financial objectives.

Change Management: Expertise in navigating and leading organizational change, fostering adaptability, and minimizing resistance.

Business Administration Knowledge: Broad understanding of business principles, operations, and management strategies.

Strategic Planning: Capability to contribute to the development and execution of organizational strategies, aligning financial goals with broader objectives.

Team Collaboration: Strong teamwork and collaboration skills, fostering positive working relationships across different departments.

Ethical and Regulatory Compliance: Adherence to ethical standards and knowledge of regulatory compliance in both financial and organizational aspects.

Training and Development: Ability to design and implement training programs to enhance employee skills and contribute to organizational development.

Adaptability: Flexibility to adapt to changing business environments and embrace new challenges.

Networking and Relationship Building: Skills to build and maintain professional relationships with stakeholders, clients, and colleagues.

Entrepreneurial Spirit: Understanding of business development and a potential aptitude for entrepreneurship.

Attention to Detail: Meticulous attention to financial details and organizational processes to ensure accuracy and compliance.

The combination of qualifications positions me to be a versatile asset to organizations seeking professionals who can bridge the gap between financial expertise and effective organizational leadership.

SKILLS HIGHLIGHTS

Analyze financial statements and reports.

Record and categorize financial transactions accurately.

Accurate and efficient data entry

Generate and interpret financial reports.

Meticulous attention to detail to avoid errors.

Understand Generally Accepted Accounting Principles (GAAP)

Assist in the budgeting process.

Proficiency in using accounting software such as QuickBooks, Sage (Peachtree), or other industry-specific platforms.

Communication Skills

Analytical Thinking

Efficiently manage time to meet deadlines for financial reporting.

Provide support during internal and external audits by organizing and presenting financial information.

Identify and resolve discrepancies or issues in financial records.

Adhere to ethical standards and maintain confidentiality in handling financial information.

Collaborate with other departments and teams to ensure accurate financial data and reporting.

Adaptability

Keep abreast of industry trends, and ongoing professional development.

APS (Payroll System)

Quick Books

Sage Peachtree

PROFESSIONAL WORK EXPERIENCE

Owner – Malza Professional Services Dec 2019 – Present

Take ownership under contract with Woodson, Bijoux, SAS, and Graceland.

Develop and implement business plans to achieve desired growth and profitability targets.

Oversee all aspects of the business, including sales, marketing, finance, human resources, operations, and customer service.

Create a positive and motivating work environment that encourages employees to be productive and engaged.

Hire, train, and manage staff, delegating tasks and responsibilities as needed.

Handle customer inquiries and complaints professionally and efficiently.

Develop and maintain relationships with key stakeholders, such as suppliers, partners, investors, and clients.

Monitor financial performance and make necessary adjustments to ensure the business is meeting its financial goals.

Accounting Specialist (Contract)- Bookcents Oct 2023 – present

Analyze financial statements and reports.

Record and categorize financial transactions accurately.

Accurate and efficient data entry

Generate and interpret financial reports.

Proficiency in using accounting software such as QuickBooks and, Sage (Peachtree),

Analytical Thinking

Efficiently manage time to meet deadlines for financial reporting.

Provide support during internal and external audits by organizing and presenting financial information.

Identify and resolve discrepancies or issues in financial records.

Adhere to ethical standards and maintain confidentiality in handling financial information.

Collaborate with other departments and teams to ensure accurate financial data and reporting.

Keep abreast of industry trends, and ongoing professional development.

Accounts Administrator – Kimble Properties (AOOT Brand Management) Feb 2021 – May 2022

Update and categorize bank payments for an average of fifteen accounts in QuickBooks.

Create invoices, reconcile accounts payables and receivables, and write checks or make payments on any outstanding invoices.

Post payments in Quick Books, oversee monthly reconciliation of all accounts, and send invoices to customers.

Responsible for collection follow-up and attending all meetings for the construction and renovation of all projects.

Develop, implement, and manage a strategic account strategy resulting in over 20% growth at named accounts.

Responsible for overseeing accounts receivable and payment processing; utilize QuickBooks to prepare monthly financial reports and annual operation budget.

Account Receivables Administrative Assistant (Contract) – Woodson Incorporated Sep 2020 – Dec 2022

Create invoices and routing for approval, adjust for invoice corrections identified during the approval process, and send invoices to customers through electronic portal, email, or mail.

Process payments, documents, and invoices, also pre-audit, verify, and process employment reimbursements.

Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.

Improve Accounts Receivable Revenue sufficiently by obtaining approval of unresolved cases and collection of bad debt accounts.

Assist all internal and external customers with questions concerning billing, revenue, general ledger, services, contracts, and additional services.

Account Receivables Administrative Assistant – SAS Designs, LLC Feb 2020 – Present

Verify that distributors are accessing the correct contracts for their customers before invoicing.

Compile and review source documents, such as vouchers, invoices, purchase orders, and cash receipts, for completeness and accuracy, and prepare reports.

Set up new vendors in the AP system, maintain vendor files, and contact vendors regarding invoice discrepancies and resolve them.

Account Receivables Administrative Assistant – Bijoux Body Bar/The Pink Pearl Girl Dec 2019 – Present

Process vendor's purchase orders, invoices, payments, and bi-weekly payroll.

Responsible for daily filing of all customer files, which included both A/P and A/R documentation.

Maintain all records, information, and documentation current to ensure availability of timely answers to concerned parties.

Prepare deposits to the bank, and post financial data to appropriate accounts in an automated accounting system.

Bookkeeping/Accounts Payable/Receivables (Contract) – Graceland’s Rental Properties Apr 2020 – Present

Maintain records of financial transactions by establishing accounts and posting transactions.

Develop a system to account for financial transactions by establishing a chart of accounts and defining bookkeeping policies & procedures.

Maintain historical records by filing documents.

Maintain subsidiary accounts by verifying, allocating, and posting transactions.

Prepare financial reports by collecting, analyzing, and summarizing account information and trends.

Improve customer service by maintaining records digitally resulting in positive audits and new clients through referrals.

Maintain the general ledger by transferring subsidiary account summaries.

COO/Compliance Officer/Revenue Cycle Manager – St. Gabriel Health Clinic, Inc. May 2010 – Oct 2019

(Accounts Payable & Receivable)

Assisted senior management on all fiscal matters, adhering to the annual budget, and strict financial protocols for purchasing.

Completed yearly UDS, FTCA, Financial Audit, and other necessary bureau reports to be entered in the (EHB) Electronic Handbook, Payment Management System, Grants.gov, and Sams.gov.

Functioned as (CIO) Chief Information Officer; assisted in fully integrating information system that permits centralized access to all software for proper management and administrative functions.

Served as part of the interface team for lab, medical, and dental software upgrades. (Success EHS (Medical Software), Intergy (Medical Software) Dentrix (Dental Software), Sage (Accounting Software).

Developed SGCHC Corporate Compliance departmental Policies & Procedures, Audit & Review Schedule, & Annual Compliance.

Collectively worked with senior management to create and implement an Emergency Preparedness and Risk Management Plan, policies, and procedures.

Completed Credentialing for new locations and insurance companies with the Bayou Health Program and Commercial Insurances.

Collected yearly documentation for the Annual Financial Audit, Medicare Cost Report, and PS&R report.

Complete administrative, financial, and clinical functions that contribute to the capture, billing, collections, and management of patient service revenue.

Monitored periodic and annual goals relating to key Accounts Receivable (AR) performance levels: AR aging greater than 90 days, cash collections, denial rates, patient satisfaction scores, and unmanageable debt audits. Process invoices, document and process checks in Sage Software, and assist with completion of payroll.

Supervised Daily Billing Operations.

Louisiana Supervisor – Cardon Healthcare May 2006 – Apr 2010

Supervised Patient Account Representative for the state of Louisiana, performed third-party eligibility and specialized accounts receivable recovery services.

Conducted interviews with uninsured clients seen in the medical facility for emergency purposes.

Enrolled qualified clients in programs such as Medicaid, SSI, and a charity fund for the hospital.

Tracked account inventory for certification and payments enter documentation in Excel spreadsheets, and information forward to Cardon’s corporate office.

Monitored the number of client accounts worked monthly, training, and daily operations at each facility.

Billing Manager – Rapides Primary Health Care Center Jan 2004 – May 2006

Software used Medi-Soft, Send-Claims, Easy Dental, and E-Claims. I am a Certified Medicaid Application Center Representative Supervised Billing Specialist, created and managed the billing functions for a Federally Qualified Healthcare Center.

Developed, evaluated, implemented, and revised policies and procedures related to billing and reimbursement activities.

Managed outpatient charge posting, billing, and collection operations to ensure consistent application and interpretation of policies and procedures.

Assisted in modifying and implementing the Sliding Fee Scale Program and the Payroll Deduction Payment Plan.

Reviewed, monitored, and evaluated third-party reimbursement compliance and research variances.

Planned, developed, and implemented in-service education for assigned staff and administered the annual department budget.

Prepared reports, statistics, and surveys related to billing, collections, and reimbursements.

E-Claims is the software utilized to submit claims to Medicare Part A, Medicaid Primary and Commercial Insurances.

Prior Experience

Billing Supervisor – Louisiana Nursing Supply Oct 1995 – Jan 2004

Insurance Clerk – Rapides Regional Medical Center Jan 1994 – Oct 1995

Billing Clerk – Bio-Medical Applications Aug 1992 – Sep 1993

EDUCATION

MA in Organizational Leadership with a Concentration in Professional Studies June 2020 – July 2022

Claremont Lincoln University

Graduate Program 2004

Northwestern State University, Natchitoches, LA

Certificate Accounting Specialist 2017

LSU, Baton Rouge, LA

Bachelor of Science in Business Administration 1990

Northwestern State University, Natchitoches, LA

Studied Secondary Education 1986 – 1989

Southern University, Baton Rouge, LA

CERTIFICATIONS

Accounting Specialist Certification 2017

LSU, Baton Rouge, LA

Accounting Basics, Quick Books Pro, Mastering Excel, Payroll Accounting

Healthcare Executive Program Certification 2013

UCLA, Los Angeles, Ca-Graduate School of Management



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