Breyanie Edwards

Customer Service

Charlotte, NC

ad3nmh@r.postjobfree.com

+1-704-***-****

Experienced Caregiving & Customer service 15 + years of dedicated patient care in both facility and home environments. Strong dedication to helping customers resolves issues in a positive manner . Excel in both team environments and alone. Proven to listen and learn very quickly being able to adapt to new environments

Authorized to work in the US for any employer

Work Experience

Caregiver/Personal Assistant

Home Health Angels - Charlotte, NC

January 2021 to Present

Navigate social service systems, advocate for the client and take care of the clients day to day needs such as grocery shopping,light house keeping,assist with dressing, bathing . assist in physical therapy .feeding tubes,wound treatment, breathing treatments, med prep, med reminder, preparing budget plans & more

Lead Customer Service Representative

Imperial Capital - Charlotte, NC

August 2020 to September 2023

leading a team with plans for the day making sure everyone is following procedures, also keeping a team s on task reaching goals (bonus interacting with customers to handle complaints, process orders, and provide information about an organization’s products and services. answer questions or requests from customers or the public.

• Active listening

• Confidential paperwork

• Efficient note taking

• TLO data base

• Max collections

Caregiver

Home heart - Charlotte, NC

February 2022 to May 2023

Caring with daily duties, assisting with toileting, bed baths and more, working with patients with dementia, ALS & more

Bartender/Server

Monarch NC - Charlotte, NC

June 2020 to 2023

• Checked guests' identification before serving alcoholic beverages.

• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Developed new signature cocktails to support bar marketing brand and increase profits.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

• Assisted servers with specialty drinks orders by preparing on-demand items without delay.

• Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.

• Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.

• Processed orders and facilitated customer payments using POS system.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.

• Collected orders and relayed them to bartenders quickly and accurately.

• Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Resolved guest and employee complaints to maintain complete customer satisfaction At home Office Manager / Project Leader

Brightboytech LLC - Concord, NC

February 2020 to March 2022

handling emails, vendors, setting business and tasks at hand that needs to be completed & filed making sure everyone is updated on all training and leading policies and changes within the company, presentations ready for upcoming events, setting goals and making plans to execute Helping up coming business revenue with social meeting marketing, hiring and leading teams . using platforms such as teamwork, zoho crm, zoho social, Microsoft teams,office pro 365 Microsoft, outlook, photoshop etc

Lead Shift Supervisor

Starbucks - Charlotte, NC

June 2019 to February 2021

• Balancing cash registers and making deposits.

• Training new associates.

• Ordering supplies and assisting with unloading truck deliveries.

• Working to address associate and customer concerns as they arise.

• Ensuring food safety procedures are being followed at all times. Lead Receptionist

Blessings - Albany, NY

2017 to 2019

duties include offering administration support. welcome guests and greet people who visit the business. coordinate front-desk activities, including redirecting phone calls, scheduling employees, handling important files, mailing etc.

Certified nursing assistant

Evergreen commons nursing assisted living - Troy, NY 2014 to 2018

Duties include daily living activities (such as bathing, cooking, taking vital signs, mediation, medical technology, billing software, charting software, health information Manager Customer Service

Babies R - Latham, NY

2013 to 2017

Duties Include Training, supervising, Scheduling, to provide great customer care, making sure customers are happy and goals are met bringing new ideas to the team, making sure everyone is on the same team and rules. concerns from employees are being taking care of Education

Associate in busniess

Hudson Valley Community College - Troy, NY

August 2018

High school diploma in Regents diploma

Troy High School - Troy, NY

2004 to 2013

Skills

• Call Center

• Customer Service (10+ years)

• Customer Support

• Customer Care

• Certified Nursing Assistant (6 years)

• Coffee Experience

• POS

• Patient Care

• Vital Signs

• Barista Experience (1 year)

• Caregiving

• Coffee Experience

• POS

• Vital Signs (8 years)

• Patient Care

• Cash Handling

• Barista Experience

• Project Leadership (1 year)

• Project Management

• Microsoft Project

• CRM Software

• Computer Networking

• Presentation Skills

• Program Management

• Cash handling

• Customer service

• Office management

Certifications and Licenses

Certified Nursing Assistant (CNA)

CPR Certification

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