Customer Service Representative
Resume:
Isabel Contreras
Customer Service
Waco, TX *****
ad3nmg@r.postjobfree.com
I enjoy and love helping others as well as problem solving and enjoy being a team player as well as growing with the Company.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
DHS FEMA - Waco, TX
November 2022 to April 2023
Registration Intake would take applications of applicatits who needed assistance putting application for disaster assistance, as well as given them status of application. Data Entry
Internal Revenue Services - Austin, TX
March 2022 to October 2022
Input all 1095 into system would input over 75-100 documents Customer Service Representative
RDI - Waco, TX
January 2022 to March 2022
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Explained products and benefits
• Created customer appointments
Customer Service Representative
EMPEREON CALL CENTER - Waco, TX
April 2020 to January 2022
• Answered phone and assisted customers with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
New Business Development
American Income Life Insurance Company - Waco, TX
October 2014 to September 2019
Verified policies before mail out as well as doing Underwriting Education
Some college in Criminal Justice
McLennan Community College - Waco, TX
August 2001
High school diploma or GED
Skills
• Call center (7 years)
• Data Entry (10+ years)
• Payroll (5 years)
• Accounts receivable (5 years)
• Typing (10+ years)
• Microsoft Office (10+ years)
• Ten key by touch (10+ years)
• Accounts payable (5 years)
• Insurance verification (10+ years)
• Human resources (3 years)
• Medical claims (5 years)
• Medical receptionist (6 years)
• Underwriting (1 year)
• Medical Scheduling (1 year)
• Recruiting (5 years)
• Medical Billing (3 years)
Languages
• Spanish - Fluent
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