Niria Velazquez

Email: ad3nm8@r.postjobfree.com Phone Number: +1-336-***-****

Location: Lexington NC

About Me

I am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Admin and skills in communication and problem-solving will be a great value-add to your team.

Summary

5+ years of experience as Admin

5+ years of experience as Call Center Agent

3 years of experience as Staff Assistant

Expert skills in Typing, Call Center, Clerical Operations Available to work immediately

Current salary $1,400

Job History

Admin

5+ years of experience

Responsibilities:

- Managed and maintained office calendar for executive team

- Prepared and distributed weekly reports to department heads

- Coordinated travel arrangements for employees and executives

- Scheduled and organized meetings, conference calls, and events Achievements:

- Successfully implemented a paperless system for record-keeping, saving the company time and money on printing and storage costs

- Streamlined the onboarding process for new employees, reducing the time required to complete paperwork by 50%

Call Center Agent

5+ years of experience

Responsibilities:

- Provided customer service and support via phone, email, and online chat

- Handled high-volume calls and maintained an average handle time

- Entered customer data and updated records in CRM system

- Resolved customer issues and escalated as needed to management Achievements:

- Received multiple customer service awards and recognition for excellent communication skills and resolving customer complaints

- Achieved and consistently exceeded daily sales goals through upselling techniques and product knowledge Education / Certificate

Latest Education: High School Grad

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Admin

Call Center Agent

Staff Assistant

HR Onboarding Specialist

Skills

Typing : Expert Call Center : Expert Clerical Operations : Expert Data Entry : Expert Admin : Intermediate File Management : Intermediate Staff Assistant

3 years of experience

Responsibilities:

- Managed administrative tasks, including scheduling, documenting minutes, and preparing correspondence.

- Coordinated logistical arrangements for meetings, conferences, and events.

- Maintained accurate records and information in databases and filing systems. Achievements:

- Streamlined scheduling process, saving an average of 2 hours per week.

- Assisted in organizing a successful conference for 150 participants, resulting in positive feedback from attendees and increased visibility for the organization. HR Onboarding Specialist

3 years of experience

Responsibilities:

- Conducted orientation sessions for new employees, ensuring compliance with company policies and procedures.

- Developed and maintained onboarding materials, including employee handbooks, training manuals, and presentations.

- Worked in conjunction with hiring managers and human resources representatives to ensure a smooth and efficient onboarding process.

- Conducted exit interviews for departing employees. Achievements:

- Created an employee feedback survey for the onboarding process, resulting in a 20% increase in overall satisfaction.

- Streamlined the onboarding process, decreasing the time it took for a new hire to become fully integrated by 25%.

CV made with

https://grabjobs.co

Contact this candidate