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Customer Service Representative

Location:
New Richmond, WI, 54017
Salary:
65,000
Posted:
February 15, 2024

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Resume:

Joseph C. Sir

New Richmond, WI ***** 715-***-****

ad3nl9@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Leadership, Sales and Communication

• Maintaining Relationships – Contacted potential clients and established relationships. Wrote proposals and made presentations based on clients’ needs. Developed productive business relationships and supervised accounts. Built relationships with potential supporters and maintained donor relations. Established partnerships with law enforcement, school districts, county, and community organizations for outreach events, service work, food distribution, mentorship, and camp development projects.

• Problem Solving – Implemented a mentorship program to connect at risk youth with adults through small groups for emotional and spiritual guidance. Organized community event at the high school for reaching people struggling with drug addiction. Trained life coaches and mentors. Developed and led weekly groups and workshops to help strengthen men and women for marriage and parenting.

• Identifying Individual and Organization’s Needs – Managed financial investment portfolios for clients and assisted them with their changing needs. Developed and trained a team for meeting the practical needs within the organization. Provided pastoral counseling for the family. Implemented a comfortable process for connecting people into small groups where spiritual and practical needs could be met through caring relationships. Established contacts with professional counselors who specialized in critical needs areas and referred individuals and families when necessary. Management, Training and Volunteer Development

• Organizational Structures and Procedures – Developed a discipleship family structure aligning all family programs, small groups and family counseling with the vision and core values of the organization. Recruited and trained leaders in all areas. Managed and coordinated monthly meetings with members from the community and local churches.

• Employment Training and Supervision – Managed the administrative and organizational activities involving daily meetings, weekly programs, annual events and fund raisers, mission trips, outreach and concert events. Trained and equipped lead teams and developed a process for teaching participants. Developed a leadership training curriculum. Managed the overall functions and activities for children, youth, adult, and senior programs for weekday and Sunday services. Recruited, trained, coached and evaluated volunteers and staff. Planned and led weekly rehearsals and monthly leadership planning meetings.

• Goal Setting and Long-range Planning – Maintained evaluation process for measuring annual progress toward goals and goal setting. Created and maintained budgets for all areas within my scope of responsibility. Researched and implemented effective programs into the community and small group structure and measured their progress. Initiated plan of action for all programs and events to achieve goals to support the mission and vision of the organization. Marketing/Promotions and Events

• Promoting within the Business Community – Implemented marketing strategies for reaching sales objectives. Coordinated all aspects of opening and managing new wildlife and contemporary art gallery. Headed all commercial and retail sales, staffing, operations, marketing strategies. Created all publicity such as internet websites, social media, email, radio, newspaper advertising, and mailing lists.

• Organized Programs and Events – Planned annual Men’s Hunting and Outdoorsman Expo. Organized and mobilized Family Mission trip to Gulf Port, Louisiana for Hurricane Katrina relief. Coordinated all large and small group activities, concerts, outreach events, service projects and mission trips. Directed all aspects of music production for monthly concerts and outreach performances. Organized annual fund-raising event to showcase accomplishments and build relationships with existing and potential donors to increase financial support. Joseph C. Sir Page 2

Work History

Owner/Entrepreneur – The Elvis Show: A Tribute to Elvis Presley. 1992 - Present Regional tribute show performed for theaters, corporate functions, community events, private parties, fund raisers and church outreach events. Contacted potential buyers, negotiated contracts, created print and television publicity and produced marketing materials. The show is a theatrical presentation of the life and music of Elvis Presley from his hits of the 50’s to the record-breaking years in Las Vegas. The vision is to provide entertainment with a purpose and tell the story of one of the most influential performers of all time. Account Manager One Protection Software February 2023-Present Lead Pastor Jesus Family Fellowship October 2017-Present Pastor Prelude Homes Dementia Care January 2018-September 2021 Lead Pastor Prairieview Covenant Church June 2015-October 2017 Associate Pastor Bethesda Lutheran Church January 2014-January 2016 Worship Pastor Village Church July 2011-December 2013 Family Pastor Faith Community Church September 2005-May 2011 Area Director Youth for Christ April 1999-August 2005 Additional Marketing and Management Experience

Manager, Kelley Frame and Fine Art Gallery, Woodbury, MN Sales Associate, Customer Service Representative, VP Marketing Education

B.S. Minnesota State University Mankato, MN Business Marketing 1989 Computer Skills and Further Education

Proficient in website management and internet research Microsoft Office: Word, Excel, Power Point and Publisher Alzheimer’s Association Family Support Group Training Antioch School of Pastoral Training

Youth for Christ Summer Institute

Tentmaker Trained Youth Director, Tentmakers Caleb Institute Pastor Training Joseph C. Sir Page 3

References

John Potter. Former CEO – The Phipps Theater, Hudson, WI Phone 651-***-**** Paul Ashwood. Retired Postmaster – Bayport, MN Phone 715-***-**** Steve Schramm. Lead Pastor – Prelude Homes, Woodbury, MN Phone 651-***-**** Craig Yehlik. Chief of Police - New Richmond, WI Phone 715-***-**** Bob Parent. Maintenance Director – New Richmond High School Phone 715-***-**** February 15, 2024

Uline

St. Paul, MN

RE: Sales Account Manager

Dear Hiring Manager:

I am responding to your ad for the Customer Service Representative position and I believe I would be a great fit. I have a strong background in working with clients and customers and being very detailed oriented in managing their accounts. I believe my background in customer service and management and client facing experience would benefit Uline.

As a creative and passionate leader, I work very hard on building people’s trust, growing relationships, overcoming objections and achieving goals. As a community leader I have succeeded in building partnerships with community groups and organizations. With my vast experience in public speaking and giving presentations, people feel very comfortable and engaged. I have been in leadership positions in various roles for over 30 years and I have excellent communication and relationship building skills. People have complimented me for being a good listener, always staying positive and calm under pressure. I find creative solutions to problems and see them through. I am passionate in helping people and providing the best service possible to satisfy the client and the company’s needs.

Please review my resume and contact me with any questions. I look forward to speaking with you more about my qualifications and setting up an interview. Thank you,

Joe Sir

715-***-****



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