JORGE M. MANSILLA

*** ***** ******** ***.

Alhambra, CA 91801

Home 626-***-****

ad3nku@r.postjobfree.com

SUMMARY/OBJECTIVE

Highly motivated and responsible. Interested in a position to utilize my skills and knowledge. Experienced in internal quality review to prevent revenue loss. Computer soft/ and hardware administration, installation, repair and support. Expertise in troubleshooting, repair and user training for systems and applications. Strong organizational, communication and interpersonal skills.

SKILLS

Over 10 Years Experience in System Support

Over 10 Years Experience in Customer Service

Over 5 Years Experience in Monitor, and Management of the Sales Division

Over 5 Years Experience in Revenue Control and Mortgage Pricing

Over 5 Years Experience in Implementing and Training of Guidelines and Procedures

Over 5 years Experience in Quality Control and Troubleshooting System Issues

Typing, and Ten Key

Able to meet deadlines

Able to handle multiple tasks

Software: Windows 2K, XP and Windows 7, Windows 2K Server & Workstation, Microsoft Office, Word, PowerPoint, Excel, Outlook and Access. Lotus Notes, Goldmine, Crystal Reports, Visio, Visual FoxPro, Dbase, Arpeggio, PcAnywhere, Adobe PhotoShop, Acrobat, Corel

Graphics, Lotus ScreenCam, Outlook & Express, Lotus Notes, Documagix and

Lightning Fax, Loan Mortgage software’s.

PROFESSIONAL EXPERIENCE

New American Funding (NAF) 02/2020 – 02/2023

Business Analyst – For the Loan Origination System an Internet base program (Encompass 360 Software) by ICE. Review and Analyzed End User request for system modification and research of issues reported by end user and determine if a modification is required to resolved the problem or implement anew change to accommodate the end user needs. Assist in providing Support to the Mortgage Operations Team with system issues on a daily bases. The review consists in going over their work process, employees roles, User access rights, Milestones, required fields, required forms, notifications, input forms, print forms, email modifications, special rules base on required fields, formulas, logics, and help with the needs in customization of forms, input screens, basic formulas and field triggers. All this was base to accommodate the work flow and needs of the Business and sales division.

CTBC Bank USA 12/2017 – 11/2019

System Administrator – For the Loan Origination System an Internet base program (Encompass 360 Software) by Ellie Mae. Review and Analyzed the implementation that was in place and assist in provide Support to the Mortgage Operations Team with system issues on a daily bases. The review consists in going over their work process, employees roles, User access rights, Milestones, required fields, required forms, notifications, input forms, print forms, email modifications, special rules base on required fields, formulas, logics, and help with the needs in customization of forms, input screens, basic formulas and field triggers. All this was base to accommodate the work flow and needs of the Business and sales division. At times also the installation of the software on all required computers..

United Software Group Inc. 2015 – 04/2017

Work on the implementation and customization of the Loan Origination System an Internet base program (Encompass 360 Software). Review and Analyzed the implementation that was in place and assist in provide Support to the Implementation Team and end user with system issues on a daily bases. The review consists in going over their work process, employees roles, User access rights, Milestones, required fields, required forms, notifications, input forms, print forms, email modifications, special rules base on required fields, formulas, logics, and help with the needs in customization of forms, input screens, basic formulas and field triggers. All this was base to accommodate the work flow and needs of the Business and sales division. At times also the installation of the software on all required computers..

Luther Burbank Savings, CA

Application System Analyst II 2013 – 08/2015

Work on the implementation and customization of the Loan Origination System an Internet base program (Encompass 360 Software). The implementation consists in meeting with all departments that form the Loan Origination Group and determine their work process and needs in order to customized, employees roles, User access, User rights, Milestones, required fields, required forms, notifications, input forms,

print forms, email modifications, special rules base on required fields, formulas, logics, create web pages for Loan Officers on broker portal site, customize reports, etc, etc. All this was base to accommodate the work flow and needs of the Business and sales division in order to set the software base on their needs to do their job on a daily bases. Also the installation of the interface with third party companies, like DU, Credit, and pricing, as well as the installation of the software on all required computers..

Bank of America Mortgage Division, CA

Marketing Information System Analyst (Margin Management Group) 2004 – 11/2011

Monitor, manage and assist the Sales Division for Centralized Sales, to interpret, implement and adhere in pricing policies and system issues. Contribute in the development, communication, and maintenance of procedures and system changes. Modify price models at the direction of Senior Management. Identify potential system glitches to prevent revenue loss. Report and present work summary to senior management. Monitor daily Sales Productions and Revenue. Provide assistance to the field for bonus discrepancies on compensation plans. Re-price and audit for Secondary Marketing. Supervise and instruct other Support Analysts.

Senior Lead Operations Specialist (Operations Group) 2003-2004

Provide assistance with Technical issues of soft/ and hardware, quality assurance, software training. Visit branches to provide on-site support for deployment of the Virtual Loan File System (VLF).

Application Support Lead Analyst level II (Technical Support Group) 2001 - 2003

Provide telephone “help desk”, soft/ and hardware support to staff. Assist, verify, and help users to

process different Loan Mortgage Programs according to state guidelines.

EDUCATION / TRAINING

Computer Systems & Administration, Institute of Computer Technology, Los Angeles, CA

Computer Science Major, Glendale College, Glendale, CA

Graduate, Belmont High School, Los Angeles, CA

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