Store Manager Customer Service
Resume:
Elizabeth A. Griboski
Aurora, CO
*****************@*****.***
Objective:
To obtain a position as Store Manager
Skills:
●17 years of superb customer service
●Strong in Excel, PowerPoint, and Word
●Proficient in Internet Explorer, Knowledgeable with copy, fax, and scanning
●Familiar with Yardi
●Multi-line telephone
Experience:
Store Manager
February 2023- May 2023
Luxottica/ Sunglasshut @Macy's
Lone Tree, CO
●Delivering both store and personal sales goal and all KPI’s
●Drive sales by consistently identifying opportunities and gaps to achieve individual, store, and mall goals.
●Inspire team through associate growth plans, PIP’s with documentation and consistent follow up to promote an environment of accountability.
●Create an environment of shared wins through coaching, developing, mentoring, and inspiring the team to enhance mall performance.
●Network, recruit, and hire to staffing needs filling open positions in a timely manner utilizing appropriate company tools.
●Train staff using onboarding tools and ensure completion is reflected on saturation reports.
●Create a fun, inspiring, and inclusive work environment that reflects the culture of the brand KCI’s.
●Majority of time is spent on the sales floor engaged with customers and coaching associates.
●Continually coach and development team to ensure consistent and flawless execution of The Sunglass Hut Experience.
●Build and protect the integrity and essence of the Sunglass Hut Brand and the brands that we represent including building relationships with our host environments.
●Ensure execution and adherence to Brand standards and tools, operations policies and procedures, visual standards, inventory control, associate training and continued development.
●Be responsible for all aspects of Associate scheduling.
Store Manager
June 2022- January 2023
CATO Fashions
Guymon, OK
●Encouraging staff to meet daily budgets, e receipts, and in store ordering
●Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
●Recruit, develop and train top talent who are sales, customer, and fashion-focused
●Ensuring my team is providing a shopping experience that will encourage positive customer connections and loyalty daily
●Providing a clean, consistent, and inviting store environment that inspires customers to shop
●Maintain an effective and open line of communication with District Manager and HQ partners
Professional Vacation Rental Cleaner
March 2017-August 2017
Quail Valley Contractor
Ellensburg, WA
●Followed safety procedures with proper cleaning agent mixing
●Organization of set daily and weekly goals
●Speaking with customers/ clients
●Bed making, sweeping, mopping, dusting
●Garbage pickup etc. of rental and grounds
Production Worker
December 2014- January 2015
Seaboard Foods
Guymon, OK
●Practicing safe PPE daily
●Working alongside others/ high production assembly line
●Following Oklahoma State/ FDA guidelines
●Maintained a safe and sanitary work environment at all times
Charter Communications TEMP
April 2014- June 2014
ExpressPROS Yakima, WA
●Greeted Customers and Guide them as to where they needed to be to keep the office orderly
●Worked with Charter Customers, to educate them about Charter’s Digital change over
●Passed out equipment for the digital change over
●Kept track of equipment going out of the building, as well as data entry
Front Desk/Assistant Manager June 2011- May 2013
Nites Inn Motel & RV Park Ellensburg, WA
●Money-handling skills including balancing the cash drawer and customer transactions: cash, credit card and vouchers also billings
●Assisted upset or uncooperative customers on a professional level and resolved problems or concerns
●Greeted, directed, and answered questions that the customers had by phone, email, or in person
●Worked with vendors, ordered inventory and monitored inventory being used
●Supervised Housekeeping and Maintenance staff, including delegating and revising work, reviewing work, and keeping up with specific deadlines.
Teacher’s Aid September 2004- July 2009
Imagination Station Childcare Snoqualmie, WA
●Provided fun imaginative care for children of all ages, while following WA State Rules and Regulations
●Guiding Children throughout their daily activities including feeding, toileting, and positive interaction with other children.
●Informing both Parents’ and Staff members on any issue or general information needed to care for the Children
●Completing S.T.A.R.S credits though online classes and continued education classes
Compliance Officer/ Leasing Agent October 2005- May-2006
Quantum Management LLC
Redmond, WA
●Income qualified future as well as established residents for Low-Income Housing
●Handling important documents including background and credit check
●Filled out income and asset addendums for HUD Housing qualifications
●Money-handling including rent collections and recording rent payments and bank deposits
●Filing resident paperwork, work orders for maintenance, and helped with any inquiries
References:
John Groshell
Sally Bowers
Candi Barras
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