Lourdes Shaver

ad3nkj@r.postjobfree.com

+1-321-***-****

• OBJECTIVE

A bi-lingual, goal oriented, energetic team player with the ability to work independently, that ensures all tasks are effectively met and efficiently performed. I am seeking a customer-facing position, where my outgoing and friendly personality

can best be utilized for coordinating and managing activities in a customer service / sales oriented role, which also allows growth within the company. Work Experience

Bartender

County Line Saloon - Melbourne, FL

November 2021 to December 2023

• Bartender for high volume nightclub.

• Cash handling

• Problem solving

• Opening and closing duties

• Customer service

Account Associate

State Farm

2013 to August 2020

• Auto Specialist

• Organized and maintained electronic policyholder records

• Reviewed and verified information on insurance applications and policies

• Identify customer events and needs to modify, update, and process existing policies and claims

• Notified insurance agent and regional office of policy cancellations

• Examined and edited letters from policyholders and/or agents, insurance applications, and other company documents

• Verified information on applications for policy reinstatement and approval eligibility

• Utilized knowledge of products to assist new and existing customers with product acquisition

• Account Receivable

Viera Voice and Senior Life, Viera, FL

Bluewater Creative Group

2010 to 2013

• Assist company President.

• Ensure projects are done in timely manner.

• Work events for the community.

• Account receivables and Account payables

Sales Representative

Mosaic Sales Solutions - Melbourne, FL

2007 to 2010

• Provided vendor marketing assistance to Wal-Mart for increasing brand awareness and vendor introduction of new products in the Electronics and Computer Department.

• Acted as a liaison between store management and Mosaic, for store feedback to ensure marketing efforts were coordinated with local and corporate WalMart objectives.

• Interacted with store customers and management on a regular basis.

• Documented marketing efforts and provided regular reporting to Mosaic for increasing their ability to meet WalMart's marketing and sales objectives.

Business Development Manager

Personnel Plus Inc - Palm Bay, FL

2006 to 2007

• Responsible for increasing placement of full-time, temporary and contract-to-hire personnel with local businesses.

• Actively participated in local business organizations, such as attending regular Chamber of Commerce meetings, to foster business development with local organizations and increase company contacts in the area.

• Routinely met with current and new customers to strengthen Personnel Plus' business relationship, gaining customer intimacy to ensure their needs were properly met with proper placement while proactively identifying areas for future growth and personnel planning. Demo Sales Representative

Melbourne, FL

2005 to 2005

• Provided demonstration of vendor products to store customers.

• Acted as a business developer seeking new area and needs of clients to increase sales.

• Acted as the front-line of customer service for new product sales. Sales Support Specialist

Copytronics Inc - Winter Park, FL

1998 to 1999

• Assistant to the company President.

• Managed contract development, presentation creations for existing and potential customers; and activities and schedules of senior level personnel.

• Interacted with customers on a daily basis ensuring needs were met and to assist in planning for future Sales/Public Relations Administrative Assistant

Hyatt Regency Pier - Fort Lauderdale, FL

1996 to 1997

• Assisted the Public Relations Manager in press release generation and release.

• Ensured coordination of hotel activities met the needs of large groups / corporations for events held at the hotel.

• Provided assistance to all Sales Manager for contract development, documentation and reporting. Catering/Sales/Food & Beverage/Rooms Division Administrative Assistant Hyatt Regency Pier - Miami, FL

1994 to 1996

• Assisted 4 Sales Managers, 4 Catering Managers, the Food and Beverage Manager and the Rooms Division Manager with daily tasks and scheduling.

• Managed the daily activities of the Business Center and coordination of hotel staff assisting in the center's activities.

• Created food menus for both large and small groups attending the hotel for events.

• Ensured exemplary customer service was provided to all guests.

• Worked on the Summit of the Americas, and met the President and Vice President of the United States

(Dec. 1994).

Education

Broward College - Davie, FL

Skills

• Catering

• Sales

• Communication skills

• Upselling

• Microsoft Office

• Computer skills

• Negotiation

• Organizational skills

• Time management

• Marketing

• Microsoft Excel

• Outside sales

• Microsoft Word

• B2B sales

• Computer literacy

• English

• Accounts payable

• Accounts receivable

• Sales support

• Business development

• Sales management

• Software troubleshooting

• Press releases

• Restaurant management

• Hospitality management

Additional Information

ADDITIONAL ACTIVITIES & SKILLS

• Volunteered at Suntree Elementary for 4 years and also have taught Spanish to (4) Kindergarten classes and a First Grade Class.

• I coached girls softball for Suntree/Viera Little League and a travel softball team

• Ability to speak and write Spanish fluently.

• Working knowledge of Microsoft Office suite of applications (Word, Excel, PowerPoint, Outlook) and technically knowledgeable for general PC troubleshooting.

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