Customer service Management Data Analytics

Adriene Truax, MBA

Qualifications Summary

*************@*****.*** • +1-513-***-****

LinkedIn URL • Goshen, OH 45122

Highly analytical and goal-driven professional with dynamic experience in multi-faceted background; possess aptitude for enhancing operational efficiencies, optimizing team dynamics, and implementing best practices in high-growth environments.

Resourceful leader with unique blend of expertise in supply chain management, logistics, and inventory control, complemented by strong background in chemistry and business administration. Skilled in improving workforce efficiency and streamlining multiple manufacturing processes through effective cross-training and strategic leadership. Expert in driving operational excellence through the development and execution of innovative strategies in collaboration with management teams. Well-versed in managing day-to-day operations, orchestrating seamless integration of cutting-edge operational methodologies, and conducting comprehensive financial planning for clients / businesses. Competent in identifying, analyzing, and interpreting trends and patterns in complex data sets.

Areas of Expertise

Operations Management

Strategic Planning & Execution

Quality Assurance & Control

Team Leadership & Training

Data Analytics

Inventory Management

Customer Service Management

Budget Administration

Cross-Functional Collaboration

Professional Experience

Spectrum Labs LLC - Cincinnati, OH 2021 – 2023

Operations Specialist

Engaged in strategic and tactical purchasing, material requirements planning, and inventory control. Led all aspects of operational management, including coordination of warehouse / shipping teams. Liaised in 3PL and distribution activities, while streamlining product distribution. Managed chemistry laboratory operations / maintained lab inventory for seamless research progression.

Enhanced production efficiency by expertly coordinating Spectrum Labs' existing product lines.

Elevated operational standards by implementing and refining Standard Operating Procedures.

Ensured successful launch of innovative products by contributing to robust product development process.

Michelman - Cincinnati, OH 2019

Chemical Operator

Operated a range of equipment essential for producing atmospheric emulsions, reactor batches, solvent-based formulations, pilot batches, and cold-blend products. Administered precise formula adjustments based on test result to ensure the production of high-quality finished goods. Cultivated and maintained professional relations with team members.

Maintained consistent record of safety while operating complex manufacturing equipment.

Ensured consistent delivery of superior quality products by conducting thorough testing and adjustments.

Improved workforce efficiency and proficiency in multiple manufacturing processes through effective cross-training.

NAES - Middletown, OH 2017 – 2018

Auxiliary Operator

Authored comprehensive chemistry sampling descriptions and procedures, contributing to standardized and efficient operational practices. Administered Lockout/Tagout (LOTO) program, safe work permit processes, HAZMAT training, and handling, while ensuring adherence to safety protocols and regulations.

Led the start-up and commissioning of the Middletown Energy Center, a NAES-operated power plant.

Enhanced the plant's analytical and quality control capacities by establishing operational chemistry laboratory from ground up.

Career Note

Machinist's Mate: Propulsion Plant Engineer, Service Country: United States, Rank: E5, May 2013 to Present

Education

Master's degree in Business Administration, University of Cincinnati-Main Campus - Cincinnati, OH, May 2022 to Present

Bachelor's in Chemistry, University of Cincinnati-Main Campus - Cincinnati, OH, August 2019 to May 2020

Associate in Chemistry, University of Cincinnati - Cincinnati, OH, August 2017 to May 2019

Licenses & Certifications

Actively pursuing comprehensive licensing to qualify as a Financial Advisor

3rd Class Stationary Steam Engineer, December 2017 to Present

Technical Proficiencies

Data Analytics, CRM, and Microsoft Excel

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