Gene Thompson 972-***-**** Cell

**** *** ********

Lewisville, TX 75056 ad3njh@r.postjobfree.com

Qualifications

A goal-oriented professional can sustain high performance in fast-paced, multi-task environments. Performance-driven, highly motivated team player with strong leadership qualities. Works with external and internal customers to translate needs into action. Able to prioritize and multi-task effectively under heavy workload, consistently achieving project completion while maintaining high professionalism. Superior interpersonal skills. Over 20 years of experience in the telecommunications industry with extensive knowledge of multiple products.

Specific Experience

Senior Project Manager

Roaming Networks Fort Worth, Texas April 2022 to August 2023

Fiber Networks Division

Responsible for all daily construction of subcontractors and in-house crews, ensuring all safe practices for underground construction.

Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations Developed solutions as part of the quality management team.

Effective in stressful situations

Helped prioritize work schedules and delegated assignments.

Dealt tactfully and effectively with difficult customers.

Demonstrated ability to apply sound knowledge to diverse applications.

Detail-minded with a good eye for balance and organization.

Compiled reports and records

Comprehensive knowledge and experience in group facilitation

Experienced manager with excellent team abilities and effective open communication.

Established quality standards.

Installation & Construction Supervisor (Contractor)

Work Force Logic Orlando, Florida Aug. 2017 to Mar. 2022

Performed Site Survey, Buildouts (Cell Sites and equipment Rooms), and Installation (Wireless, CORE, Optical, Data Centers, and Power Equipment. All types of power equipment and cables installation. Training on new equipment installation with the Customer, plus Contractors.

Small Cell Network deployment for two Large West Coast Customer Campus. Performed Site Surveys, Installation, Testing & Network Turn-Up. Deployed several Small Cell Networks Installation for Lab testing.

Deployed Nationwide Optical Networks.

Manager Subcontractors, Project Management & Networks Deployment

Huawei Technologies (USA) Technical Services Group

Huawei Technical Group Plano, Texas Aug. 2005 to Aug. 2017

Developed, delivered, and deployed (Switching, Optical, Gpon, GSM, CDMA, UMTS, WiMAX & LTE Networks). Directed all support activities to facilitate contract implementation. Areas of support included workload forecasting, staffing, resource acquisition, creating budgets, financial analysis, warehouse operations, and supply chain performance measurement and analysis. Performed on-site installation tasks, plus trained all new contractors on Huawei Products. (Wireless, Wireline, Optical & Power equipment).

Develop working relationships with our new customers to understand the needs of their business and the end customer.

Program Director Wireless & Wireline Implementation Services,

NorthStar Communications Group

NorthStar Communications Group Plano, Texas January 2003 to July 2005

Developed, delivered, and deployed (Switching, TDMA, GSM, CDMA, and UMTS systems for Nortel, Clearwire, AT&T, Western Wireless, Dobson, and ATT Wireless plus several other wireless companies. Directed all support activities to facilitate contract implementation. Areas of support included workload forecasting, staffing, resource acquisition, creating budgets, financial analysis, warehouse operations, and supply chain performance measurement and analysis.

Develop working relationships with our customers to understand the needs of their Business and the end customer.

Field Operation Director, Nortel Networks Global Customer Service Division

Nortel Networks Richardson, Texas 1993 to 2002

Developed, delivered, and deployed 6000 wireless (Switching, TDMA, CDMA, GSM, and UMTS), wireline, and optical projects in 60 months to 75 different cities across the U.S. Directed the development of a pre-staging area to ensure 100 percent product delivery and pre-assembly to shorten the project interval. Developed and implemented a “Self-Cloning Tiger Team” approach. The projects were completed early, below budget, and the customers were placed in a catch-up position for the turn-up of their networks. The method used in this project became the standard for network implementation throughout the company and was applied to other teams as well.

Established a project leadership team to deliver products at 50 percent of the standard interval. Directed weekly reviews including customer, sales, external vendors, engineering, and logistics starting upon receipt of order and request for reduced interval through completion of the project. Developed and presented a project review for all employees and contractors working on the project. The first order was completed on the reduced interval and delivered the projects at 38 percent below implementation-estimated cost.

Directed all support activities to facilitate contract implementation. Areas of support included workload forecasting, staffing, resource acquisition, creating budgets, financial analysis, warehouse operations, and supply chain performance measurement and analysis.

Led timely investigation into the cause and impact of an employee-caused outage in the customer’s network. Delivered the outcome of the investigation to the customer within a 4-hour window and retrained or disciplined the employee. The project was kept on track and under budget.

Developed and conducted a series of employee information sessions to ensure that all employees understood the organization, the leadership, and their roles. Conducted mini-seminars in conjunction with the quality process team to ensure a higher level of understanding of all requirements. These actions were taken due to a drop in quality achievement for a rapidly growing organization. The results were an overall quality improvement of 55 percent by the team in 12 months.

Field Operations Manager

Nortel Networks, Meridian Networks Division Burbank, CA & Richardson, TX. 1987 to 1993

Managed installation and maintenance contracts on MSL-100/PBX’s customer premise systems.

Met or exceeded customer expectations on prearranged levels of service for switch performance; local network (voice and/or data performance); station troubles per 100 stations; move, add, and change completion performance.

Met or exceeded annual objectives of budget, margin improvement, and customer satisfaction index.

Assumed responsibility for the Field Application group centered on the installation of Design Change applications for MSL100 and PBX systems.

Provided remote and/or on-site technical assistance support for IXC and PBX customers, plus Northern Telecom Field Installations, Networks, and Maintenance Engineers.

Managed 24/7 coverage of emergency response and coverage for scheduled downtime maintenance procedures. Responsible for supervisory and management duties including hiring, development, and departmental cost avoidance.

Education

Project Management Certification Program, Texas A&M & University of Texas Dallas

Business Administration, El Centro College & University Maryland, US Army

United States Army, Electronic Technologies

Company Sponsored Management Training Detail Engineering, Central Office Grounding, DC Power Engineering.

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