Shonah Reed

**** ********* ******, *******, ** **080

ad3nj2@r.postjobfree.com

Work History:

March 2019 – November 2023 – Fuelco Energy Inc – Collection Analyst II – Primary responsibility was to protect the company’s assets by contacting past due customers via phone, email and text for a 20M per month portfolio with approximately 200 customers. I created aging reports/spreadsheets, emailed invoices, researched disputed invoices and payments to be sure that they were applied to correct invoices. I gathered remit advice if it did not arrive with payments. I worked with the sales team to ensure the customer had correct pricing and billing information. As part of the Credit team, I was also responsible for setting up new customer folders, checking their credit references, pulling Dun & Bradstreet reports, checking Secretary of State information as well as pulling Dyed Diesel permits. I also became a member of the Compliance team for Flipco Inc., which included pulling new mortgage documents, i.e. Evidence of Insurance, Title, HUD, Property Surveys and General Warranty Deeds, into loan folders and reviewing documents to ensure they reflected correct loan information. I was also partially trained in Accounts Payable.

April 2018 – March 2019 – Convergent Outsourcing – Collector—Primary responsibility was to contact debtors regarding accounts that had been turned over for collections using a dialer system. I was able to consistently hit monthly goals and targets. Left to pursue job offer with Fuelco Energy Inc.

March 2017 – April 2018 – Roma, Kirshbaum & Schmidt – Commercial Collector – Primary responsibility was to contact businesses by phone or email to collect accounts that had been charged off and turned over for collections. I consistently hit monthly goals and targets. Left to pursue job offer with Convergent Outsourcing, which provided an opportunity to make more income in the means of monthly commissions.

February 2014 – August 2016 – American Poolplayers Association – Franchisee – I was the owner of this business and was responsible for all aspects of start-up of this franchise from 0 members to building up to over 20 teams in an 18 month period. I trained players in the rules of play, score keeping and how to run League Night play on a weekly basis. I was responsible for the correct handicaps of players. I also ran tournaments at the end of each session in an effort to get teams ready to go to the National event in Las Vegas to win cash and prizes.

Shonah Reed resume – page 2

January 2002 – June 2004 – Nextiraone Communications – Commercial Collector – Primary responsibility was to protect the company’s assets by contacting customers to ensure payments were made based on contractual terms. I was responsible for a portfolio of 4.3M per month for customers such as Northrup Grumman, Merck Medco, ABN Amro and the Tennessee Titans. I reviewed and resolved credit hold orders and worked closely with sales to minimize customer charge backs. I submitted bad debt adjustment credits and write off packets to the Collection Manager. I resolved and processed payments, credit and debit memos and customer refunds. I also created consolidated billing and aging reports/spreadsheets at the customer’s request.

January 2001 – January 2002 – Cisco Inc – Assistant Collection manager – I was reponsible for conducting collector’s file reviews, time reports and random spot checks on account activity. I confirmed payments to client by receiving backup information so that the payment could be applied to the correct account. I assigned new business to collectors, moved PPA accounts and closed out accounts as they were either paid in full, settled in full or deemed uncollectable.

January 1999 – July 2000 – NAPA Auto Parts, Atlanta, GA – Primary responsibility was to protect the company’s assets by contacting customers to ensure payments were made according to credit terms. Worked closey with sales team to facilitate timely invoicing and credit/debit memos. Placed delinquent accounts on credit hold on the 20th of each month. Applied payments/credits and removed credit hold after past due accounts were brought current. Left this position to move to Houston for husband’s new job.

November 1995 – June 1999 – Milliken & Michaels, Metairie, LA – This company was a 3rd party Commercial Collection agency. Primary responsibility was to contact debtors that had been turned over for collection and attempt to resolve, by negotiation, a way for them to pay the balance of their account. Worked closely with sales to contact clients if there was a settlement offer, or to gather any necessary backup information if there was a dispute. Requirements included 4 hours of talk time and at least 175-200 outbound calls daily, which I consistently hit. I often went over monthly goal of dollars collected by 15-25%.

Letter of Reference/Previous Employer

Deela Roe

15710 Aberdeen Trails Drive – Houston, TX 77095 - ad3nj2@r.postjobfree.com

November 29, 2023

To Whom It May Concern:

It is with earnest support and enthusiasm that I recommend Shonah Reed as she pursues opportunities in her career.

Shonah worked for me in my role as a Director of Credit as a Collection Analyst from August 2019 to November 2023. Shonah was a valuable part of the Fuelco Credit and Compliance Team. Shonah’s initial responsibilities focused on collections of a mutli-state portfolio with AR ranging from small commercial to multi-million balances consisting of 200+ customers. Shonah excelled at collections working to develop rapport with the customer back-office team to facilitate routine interactions with the customers requiring collection follow-ups. Shonah has the strength in working the customers regardless of whether they are low hanging fruit collection calls, or customers struggling with cash flow resulting in unpleasant or even hostile conversations. Shonah maintains a very professional level of communications showing respect to the customers, again to build relationships for future collection efforts.

Shonah’s role expanded to continue owning collection efforts in addition to assisting in credit approval process for new customer accounts. During Shonah’s tenure with Fuelco Energy, LLC. She continued to manage the portfolio reducing the average DSO by 15 days across the customer base as well as taking ownership of initial efforts in credit review process for retail and wholesale accounts.

Shonah’s strengths include a tenacity coupled with her willingness to see her efforts through to the final detail. Shonah is always willing and eager to add new responsibilities to her commitments and will accept any request for new efforts or responsibilities as an opportunity for a win and will see the task through to completion. Her drive will be a great addition to a team.

Sincerely,

Deela Roe

Deela Roe

Director of Credit

Fuelco Energy, LLC