Business Development Customer Service

DA’SHAWN LINDSAY

BUSINESS ADMINISTRATION/BUSINESS DEVELOPMENT PROFESSIONAL

Contact: 662-***-**** / ***************@*****.***

SKILLS: Business Development, Sales Strategy, Marketing Strategy, Client Relationship Management, Team Leadership, Coaching and Instruction, Baseball Training, Fundamental Baseball Skills, Game Strategy Development, Communication Skills, Safety Protocols, Warehouse Management, Process Improvement, Supervision, Compliance, Logistics, Hands-On Support, UPS Package Delivery, Route Optimization, Customer Service

EDUCATION: University of Mississippi 2017 – 2019 BA in Business, English, and Psychology / Mississippi Delta Community College 2013 – 2015 AA in Business Administration

ORGANIZATIONS: Phi Theta Kapa, Honor Society, Spanish Club, Science Club, National Beta Club, High School Baseball/Football Team, Student-Athlete Advisory Committee, Maryville University Baseball,

PROFILE: Dedicated and results-driven professional with over five years of experience in business development, sales, and marketing strategy. Adept at fostering a supportive and inclusive business environment, I have successfully contributed to meaningful connections with clients, collaborated with fellow business owners, and played a pivotal role in evolving the landscape of business marketing and sales. My diverse background includes coaching and instruction in baseball, managing warehouse operations, and excelling as a UPS driver, showcasing my ability to adapt to various roles and environments.

As a former Assistant Athletic Director at Maryville University, I honed my skills in planning and executing comprehensive marketing strategies for both individual athletic teams and the broader athletic department. My leadership experience extends to managing a team, overseeing community relationships, and collaborating with internal departments to enhance fan engagement.

In addition to my managerial roles, I have hands-on experience in warehouse operations and logistics, where I rotated and trained in various warehouse processes, ensuring compliance with safety and productivity goals. As a UPS driver, I consistently met high delivery targets and demonstrated proficiency in route optimization.

Ready to bring my unique blend of skills, adaptability, and dedication to a new professional opportunity. Eager to contribute effectively and efficiently, I am available to start immediately, bringing a strong work ethic and a commitment to achieving organizational goals.

EXPERIENCE:

Facility Sales and Operations Manager

2019 - 2023

Batters Up, LLC

Batesville, Mississippi

Develop and implement baseball training programs for players of various skill levels

Teach fundamental baseball skills such as hitting, pitching, fielding, and base running

Plan and lead team practices, drills, and camps to improve players’ skills and teammates

Provide individualized coaching and feedback to players to help them improve their performance

Develop game strategies and make in-game adjustments based on the team’s strengths and weaknesses

Communicate effectively with players, parents, and other coaches to ensure a positive and supportive

Ensure the safety of players during practices and games by following proper safety protocols

Responsible for providing leadership, management, and oversight of the staff and coaches within the training center

Responsible for achieving or exceeding monthly and annual revenue targets, department budgets, retention goals and KPIs

Warehouse Lead / Supervisor

2022-2023

Toshiba

Horn Lake, Mississippi

Rotate and train on each aspect of the warehouse / distribution processes on all shifts

(Freight, Returns, Receiving, Restock and Transfers)

Cross train in all warehouse Team Lead functions on both shifts

Provide hands-on support for the department

Drive compliance with safety, quality and productivity goals in support of warehouse leadership team objectives

Provide recommendations on process improvement and assist with implementation

UPS Driver

2020 – 2022

UPS

Batesville, Mississippi

Safely operate van and/or box truck

Deliver 150+ stops per day, the day is done when all packages are delivered

Utilize GPS system to optimize stops per hour and accurately scan and log packages

Delivers and collect charges on customs, postage-due, and C.O.D. mail matter. Work professionally with other employees

Furnishes customers with UPS information and provides change of address cards and others UPS forms as needed

Report to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment

Assistant Athletic Director

2017-2019

Maryville University

St. Louis, Missouri

Planning, development, and implementation of short and long-term marketing strategies for Maryville Athletics as a whole, as well as individual athletics teams

Works collaboratively with other units to create and implement strategies related to marketing, branding, digital media content, fan engagement, and sales

Establish program objectives, develop integrated strategies, and provide seamless execution of campaigns and projects to achieve revenue objectives, brand awareness and increase fan engagement

Define key metrics to measure the effectiveness of marketing initiatives; utilize reporting, develop insights and communication strategies

Leads a marketing team and manage multiple staff members

Assists in development of staff members and their growth opportunities

Responsible for campus marketing, outreach, and partnerships that promote the Maryville athletic brand and events

A special focus will on faculty/staff and student audiences

Oversees community relationship growth opportunities, with an emphasis on the St. Louis area

Develop programming to include videoboard content, pyrotechnics, on-field/court recognitions, halftime shows, sponsor activations, in-game promotion, fan contests and other entertainment elements for home events

Collaborate daily with several internal departments, including but not limited to ticketing, fan engagement and hospitality

Other duties as assigned by Senior Associate Athletics Director for fan experience and sales

Sales Manager

2015-2017

Oasis

Belleville, Illinois

On the phone prospecting clients all day

Taking applications from potential new clients

Walking clients through quotes and closing accounts

Deliver legendary customer service with the help of our sales support team

Present and sell company products and services to new and existing customers

Prospect and contact potential customers using system

Reach agreed upon sales target by the deadline

Run training meetings

Set follow-up appointments to keep customers aware of latest development

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