M

Michael Mercilliott

202-***-****

ad3ni7@r.postjobfree.com

Washington, DC 20009

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Effective Customer Communication

Client Needs Assessments

Client Meetings

Community Outreach

Service Planning

Team Building

Customer Service

Maintenance and Repair

Teamwork and Collaboration

Basic Math

EXPERIENCE

Volunteer Shelter Supervisor

Washington DC, DC

The Red Cross/ Mar 2023 to Current

Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.

Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Consulted with staff on resolution of complex service issues.

Provided hands-on and proactive leadership to community services staff.

Established and maintained relationships to meet community needs and avoid service duplication.

Spoke to community groups to explain and interpret purposes, programs and policies.

Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.

Assessed and identified service delivery challenges and opportunities within local area.

Directed activities of professional and technical staff members and volunteers.

Analyzed proposed legislation, regulations or rule changes to determine impact of services.

Event Staff

Upper Marlboro, MD

Contemporary Services Corporation./ Feb 2019 to Current

Set up and tore down equipment for large scale events, conferences and graduations.

Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.

Assisted guests with determining seat location, escorting guests to assigned seating.

Assisted guests in determining seat location and escorted guests to seats.

Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.

Checked and confirmed appropriate credentials for security sensitive areas.

Examined tickets or passes to verify authenticity for entrance to event.

Refused admittance to unwelcome persons or individuals without tickets or passes.

Greeted or assisted patrons entering or exiting facility.

Managed crowds and monitored safety during performances.

Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.

Maintenance Technician

New York, NY

Price Chopper/ Apr 2018 to Sep 2018

Operated hand and power tools to complete repairs.

Maintained clear and safe workspace areas to meet OSHA standards.

Installed new systems, replacement parts and components to maintain proper operation.

Cleared clogged drains and replaced valves, faucets and fixtures.

Scheduled preventive maintenance programs to keep equipment in good working condition.

Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.

Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.

Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

Replaced wall sockets, ran lines and completed basic carpentry to finish installations.

Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.

Repaired machines, equipment or structures using tools or equipment.

Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.

Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.

Maintained or repaired specialized equipment or machinery.

Designed equipment to aid repair or maintenance of machines, mechanical equipment or building structures.

Maintenance Technician

Lake Placid, NY

Hannaford/ Apr 2016 to Sep 2018

Operated hand and power tools to complete repairs.

Maintained clear and safe workspace areas to meet OSHA standards.

Cleared clogged drains and replaced valves, faucets and fixtures.

Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.

Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

Checked electrical components to identify defects and hazards and make necessary adjustments.

Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.

Routinely inspected equipment for preventive and emergency maintenance needs.

Implemented troubleshooting techniques to resolve issue.

Repaired machines, equipment or structures using tools or equipment.

Maintained or repaired specialized equipment or machinery.

Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.

Service Truck Driver/Tow Truck Operator

Landover, MD

AAA Mid-Atlantic/ Oct 2011 to Jan 2016

Maintained safe driving habits to protect property and general public on roadways.

Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Worked well with dispatchers to communicate route and schedule changes.

Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Conducted daily DOT pre-trip inspections according to set checklist.

Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations

Managed unexpected emergencies and route changes with calm and professionalism.

Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Recorded expenses and maintained receipts.

Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.

Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

Inspected vehicle and personally handled routine upkeep.

Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.

Obtained signatures needed to complete and process paperwork.

EDUCATION AND TRAINING

High School Diploma

Bladensburg High School Jun 1980

Bladensburg, MD

Aviation Machinist

Military Academy Jun 1980

Mamer CA

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