*** ***** ****

Pleasant VIew TN *****

615-***-****

ad3ni3@r.postjobfree.com

CRYSTAL G. BOLLING

SKILLS:

GOAL: To obtain full-time experience and to grow

within a company

● Computer Windows

● Excel

● Advanced computer proficiency in

all Microsoft Office applications.

● Live VOX auto dialer and TCN auto

dialer

● Written & Verbal Communication

skills

● Figures Analysis

● Financial Statements

● Strategic planner with ability to

improve productivity and motivate

personnel

● Ability to pay attention to detail

and proficient skip tracing

● Ability to negotiate with people

even in any difficult situation

● Able to work under stressful

conditions meeting deadlines

● Able to work in team environment

● Proven ability to collect bad debt at

higher than above average rate

● Experience in call center assisting

with pay options and programs

required.

● Monthly KPIs

● Metrics

EXPERIENCE: More than 20 years in the collection and Debt control field, with a wide knowledge of FDCPA ACSI, Nashville TN — TEAM LEAD

03/13/2011 - 02/25/2022

● Retail, Student loans, and

Healthcare

● Train new hires

● Coach and lead a team of 20 or

more

● Develop and manage collections

● Achieved and exceeded monthly

goals set by client and company

● KPI’s monthly

● Weekly Metrics for each employees

activities

● Handle daily activities on the

collection floor

● Plan collection policies and

processes and check its

implementation

● Evaluate Team members

performance and offer counseling

● Take complaint calls and turn them

into payers

● Creative monthly contest ideas to

boost morale

Windham Professionals, Hendersonville TN — SUPERVISOR 01/2007-07/2012

● Clients: Florida Department of

education, Sallie Mae Private loans.

Responsibilities Include:

● Maintaining a payer file on a daily

basis

● Establish an effective payment

arrangement resulting in account

resolution

● Successfully mastered the FDCPA

● Successfully assisted in the

development of over 10 portfolios

● Trained new hires on a monthly

basis

● Accelerated cash recoveries

● AWG specialist

● Develop and manage collections

and credit programs.

● Achieved and exceeded monthly

goals set by client and company.

● Supervise inquiry of credit risk in

clients and providers and observe

the collection of totals due to

association and handle the daily

activities of Collection teams.

● Plan collection policies and

processes and check its

implementation.

● Encourage and train, appraise and

evaluate Team members

performance and offer counseling.

● Take complaint calls and turn them

into payers.

● Creative monthly contest ideas to

boost morale

● Make calls to clients as needed,

build good relations with clients.

Received awards and certificates for

best collector and supervisor

Nationwide Credit INC, Nashville TN — SUPERVISOR

04/2002-01/2007)

● Clients: Department of Education

and Florida Department of

Education

● Held as collector for 2 years,

promoted to supervisor for 20

collectors.

● Successfully maintained a million

dollar rehabilitation pipeline

● Mastered FDCPA complaints filed

● Direct and handle the daily activities

of collections team

● Appraise and evaluate Team

member's performance and offer

counseling.

● Team reports for Sr. management

● Received awards and certificates for

best collector and supervisor

monthly over a 4 year period.

NCO Financial, Goodlettsville TN — COLLECTOR

(06/2000-03/2002)

● Medical Healthcare

● Successfully maintained payer file

daily

● Built new payer and account

resolutions

● Multi tasking (making and receiving

calls)

● Achieved and exceeded monthly

goals as required.

● skip traced for location information

● Identified accounts for insurance

claims and processed

EDUCATION:

CLI-Real Estate School, Nashville TN — CERTIFICATION IN PROGRESS CURRENT

References:

Mark Jones -Vice President of ACSI

913-***-****

Rick Blair - President of ACSI

615-***-****

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