PATRICE KEYS

**** ******** ****, ****** *****, SC 29588

(c) 202-***-**** ad3nh7@r.postjobfree.com

Professional summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Friendly sales associate adept at working in diverse retail and customer service environments. Data Entry Clerk accomplished at transposing large amounts of data with accuracy and speed. Highly organized and attention to detail Integrity, initiative, education and training, and experience are the foundations for excellent performance and detailed working knowledge in clerical support…organization and planning…special projects…time and productivity management…human service skills.

Skills

Types [50] WPM Skilled in call center operations

Attention to detail Adheres to customer service procedures

Filing and data archiving Persuasive speaker

Multi-line phone talent Data Entry 75% accuracy

Quick learner Windows 7, Windows XP, Excel

MS Windows proficient Efficient and reliable team player

Work history

Customer Service Representative Aug 2012- Current

Political Connections Myrtle Beach, SC

Participation in outbound call programs (surveys, courtesy calls, etc.) to ensure

Client and customer satisfaction.

Establish rapport over the phone quickly, and remain positive and upbeat.

Respond to customers in a polite and courteous manner.

Consistently meet established productivity, schedule adherence and quality standards.

Meet quota goals on 70 % of all programs

Assistant Property Manager Mar 2009 – June 2012

Lynn Realty & Associates

Responsible for effectively computing, classifying and recording numerical data

Kept complete and accurate financial records

Assisted with the leasing, marketing and resident relations for the community

Routine calculating, posting and verifying duties to make payments to vendors

Process resident rental payments and obtain primary financial data for use in maintaining property accounting records.

Caregivers of South Carolina Jun 2008 – Jan 2009

Home Health Aide Myrtle Beach, SC

Store Clerk Sept 2008 – Jan 2009

Kangaroo/The Pantry Pawley’s Island, SC

Manager/Shoe Department Sep 2007 –Sept 2008

Hamricks Department Store Myrtle Beach, SC

Caregiver/Relative

Amos and Lucille Gaines Feb 2004 – Aug 2007

Sterile Supply Technician Jan 2002 – Feb 2004

Civista Medical Center LaPlata, MD

Certified Nursing Assistant Sept 2001 – Jan 2002

Genesis Elder Care LaPlata, MD

Data Entry Clerk/Screener Sept 1994 – Sept 1999

Department of Social Service Camp Springs, MD

Education

Business Administration 1986 - 1987

Morgan State University Baltimore, MD

Business Administration 1985 – 1986

Prince George’s Community College Upper Marlboro, MD

References

Juanita Jones, Lynn Realty Associates, 301-***-****

Rick Elderbaum, Retired, the Noble Company, 843-***-****

Adelaide Proctor, Housing Authority of Myrtle Beach, 843-***-****

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