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Customer Service Process Improvement

Location:
Cincinnati, OH
Posted:
February 15, 2024

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Resume:

OMENIHU PRINCE UZOMA

PHONE: 513-***-****

EMAIL: ad3ngs@r.postjobfree.com

LINKEDLN PROFILE :https://www.linkedin.com/in/prince-omenihu-87515bb3 PROJECT CORDINATOR, BUSINESS MANAGEMENT

AND LEADERSHIP

Certified Leadership and Project management Professional with over 3 years of demonstrated success in nonprofit and for profit sector, expert in project scoping, business modeling and strategic planning. Skilled in process improvement, risk assessment, cross-functional collaboration and complex problem-solving.

CORE COMPETENCIES

. Strategic Planning . Complex Problem- Solving

. Business Modelling . Sales and Marketing

. Process Improvement . Customer Service

. Budgeting and Cost Analysis . Policy analyst

EDUCATION/FELLOWSHIPS AND PROGRAMS

ACHIEVED:

ENUGU STATE UNIVERSITY OF SCIENCE OF SCIENCE AND TECHNOLOGY Bachelors of Engineering (B.Eng) Chemical Engineering- Feb 2009- Oct 2014

.BIED SOCIETY INTERNATIONAL AFFAIRS

specialist on African International organization policy - Internship March 2020 - July 2020

.POLICY FELLOW: NIGERIAN GLOBAL AFFAIRS COUNCIL (NIGAC)- Fellowship: May 2020- August2022

.YOUNG PROFESSIONALS IN FOREIGN POLICY (YPFP)

Member (Global- Young Professional)- August 2021 - December 2022 WORK EXPERIENCE:

FOUNDER

CARING BEYOND BORDERS FOUNDATION - Lagos, Nigeria

Feb 2017 to May 2023

. Securing funds, managing budgets, and ensuring financial sustainability through grants, donations, and other fundraising activities.

. Develop Long-Term Strategies and Short-term goals to help achieve the organization’s mission

. Building relationships with stakeholders, potential donors, partners, and community members to enhance the organization’s reach and impact.

. Inspiring Members

SALES DISTRIBUTOR

CUSTO SNERGY WORLD LTD - Lagos, Nigeria

March 2018- August 2021

.Actively seeking out new sales opportunities through networking, cold calling, lead generation, and maintaining a robust sales pipeline.

. Delivering persuasive and informative presentations to potential customers, showcasing products or services effectively.

. Processing orders, ensuring accurate and timely delivery, and managing inventory levels effectively.

. Monitoring market trends, competitor activities, and customer preferences to adjust sales strategies accordingly.

CERTIFICATIONS:

. CP 100 BUSINESS MANAGEMENT

European Business University LUXEMBOURG -June 2021-Sept 2021

. SERVANT LEADERSHIP- THE DECIDING DIFFERENCE

(Young African Leaders Initiative Network).

. SOCIAL ENTREPRENEURSHIP

(HP LIFE e-learning). April 2020

. SELLING ONLINE

(HP LIFE e-learning). April 2020

. MINI-MBA ON LEADERSHIP AND MANAGEMENT.

SCHOLARSHIP (Participant at Accra Business School (ABS) Ghana). May 2019

- August 2019

. AFRICAN PRESIDENTIAL LEADERSHIP PROGRAM(APLP)

FULLY FUNDED 100 OUTSTANDING AFRICAN YOUNG LEADER (National Training Academy (NTA) EGYPT - June 2019 - August 2019 QUALITIES SKILLS AND ABILITIES:

. Ability to work under pressure without compromising quality

. Good interpersonal skills and ability to work effectively in a team

. Self motivated, target-oriented capability of achieving consistency, and high levels of accuracy

. Ability to express technical information in a creative and simple manner

. Effective use of initiative.

PERSONAL INTEREST:

Teaching, Travelling, Reading motivational books. I enjoy playing and watching football.



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