Customer Service Representative
Resume:
EMPLOYMENT HISTORY
Caregiver
Azalea Health, Dacula, GA — Nov, 2022 - Aug, 2023
• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Accompanied clients to social events such as movies or plays.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Drove clients to shop for groceries, attend doctor appointments and run errands. Providing emotional support and companionship to clients Provided assistance to clients with managing their medications and monitoring their health conditions Assisting clients with medical tasks such as monitoring vital signs, administering medication, and managing medical equipment.
Assisted clients in monitoring and managing their personal finances, including budgeting and bill payments. GA 30034, Decatur, 30034 • 1-304-***-**** • *************@*****.*** Dominqie Jackson
Customer service representative
Dedicated Customer Service Representative with 10+ years of experience in managing customer inquiries and resolving issues. Highly organized and compassionate, with exceptional interpersonal skills and a strong work ethic. Skilled in working effectively under pressure and adapting to new situations and challenges. Adept at building relationships with customers and providing exceptional service. Motivated and reliable team player, committed to meeting company needs and enhancing the organizational brand. EMPLOYMENT HISTORY
Caregiver
Right at Home, Charleston, WV — Feb, 2018 - Jul, 2022
• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Accompanied clients to social events such as movies or plays.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Drove clients to shop for groceries, attend doctor appointments and run errands. EDUCATION
Certificate
Ultimate Medical Academy - Clearwater, Clearwater, FL — Feb, 2015 High School Diploma
Sylmar Charter High School, Sylmar, CA — Sep, 2003 SKILLS
Behavioral Management Progress Documentation
ADL Assistance Incident Reporting
Meal Preparation Mobility Assistance
Basic Housekeeping Care Plan Adherence
HIPAA Compliance Documentation
Patient Companionship First Aid and CPR
Flexible Schedule Compassionate Communication
Problem-Solving Relationship Building
COVID-19 Safety Policies Behavior Redirection
Respectful and Compassionate Strong Ethics
First Aid and Safety Direct Patient Care
Daily Living Assistance Multitasking and Organization Verbal and Written Communication Client Transportation
Contact this candidate