813-***-****

Tampa, Florida ***** ad3nfv@r.postjobfree.com

EDUCATION

B. A. Temple University: College of Liberal Arts, Philadelphia, PA Majors: Psychology, Spanish

May 2013

Diploma Thomas Edison High School, Philadelphia, PA Jun 2009 WORK EXPERIENCE

Taylor Morrison Home Funding, Remote Client Coordinator III April 2021 - Current

• Responsibly manage a pipeline of 80+ clients to ensure that each can close timely and in compliance.

• Team up with loan officers, underwriters, closers and title to provide an outstanding home buying experience for each client.

• Effectively handle data collection, communication & internal reports. DHI Mortgage (DR Horton), Tampa FL Bilingual Loan Processor Dec 2019 – Oct 2019

• Responsibly manage a pipeline to ensure that each loan could close timely and in compliance (On site & remotely).

• Provide an outstanding home buying experience for each client. NVR Mortgage (Ryan Homes), Tampa FL Bilingual Loan Processor Mar 2016 – Nov 2018

• Responsibly manage a pipeline to ensure that each loan could close timely and in compliance (On site & remotely).

• Provide an outstanding home buying experience for each client. United Rentals, Tampa FL Customer Care Rep 2013 - 2014

• Process customer orders as established by the department's policies and procedures.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Partners with the sales team to meet and exceed customer service expectations. Congreso, Philadelphia PA Program Coordinator 2011- 2012

• Direct afterschool program by developing and enhancing school advancement techniques.

• Career development /Connecting scholars with college resources

• Tutor different subjects.

Temple University - Philadelphia, PA University Tutor 2009-2012

• Psychology, Spanish, Statistic tutor

VOLUNTEER EXPERIENCE

Church Secretary Clerical task, data collection and management. 2011 -2021 ACHIEVEMENTS

Chi Alpha Epsilon National Honor Society (XAE), Philadelphia, PA Member 2011-2013 National Honor Society, Philadelphia, PA President 2008-2009 White Williams Scholar, Philadelphia, PA Member 2007-2009 SKILLS AND INTERESTS

Bilingual English & Spanish

Technology Microsoft Office, Encompass, Power BI, SPSS, FHA Connection, VA Portal, Data Verify Other Skill Mortgage Guidelines (Conv, FHA, VA, USDA), Finance, Personal development, Photography

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