Armando Gonzalez-Martinez

Austin, Texas 512-***-**** ad3nfu@r.postjobfree.com https://www.linkedin.com/in/armando-gonzalezmartinez Summary

Seasoned Co-Op Administrator and Planning Strategist with a focus in management-based business development in order to generate optimal tech-backed solutions for operationally administered enterprises within the heart of Central Texas. By analyzing day-to-day tasks, providing administrative tech-based support, and streamlining internal process systems to improve operational and sales excellence, my self-disciplined & solution-oriented mindset will invoke change for a better, more powerful tomorrow.

Education

St. Edward’s University - Austin, TX - B.A Business Administration September 2020 - December 2023

● Official GPA: 3.7/4.0

● Relevant Coursework/Training: Business Communication & Presentational Speaking, Business Intelligence/Analytics, Strategic Analysis, Enabling Business Process Improvement, Sales Fundamentals, etc. Work Experience

Cricket Wireless - Austin, TX January 2024 - Present Sales Representative

● Calculate & meet monthly sales targets through effective upselling and cross-selling strategies.

● Build and maintain strong relationships with existing customers to ensure customer satisfaction.

● Address inquiries, resolving issues, and ensuring a positive experience for all customers.

● Actively participate in sales training to stay updated about Cricket Wireless offerings and industry trends. Dollar General - Austin, TX July 2023 - December 2023 Lead Sales Associate & Assistant Store Manager

● Assisted in maintaining accurate inventory levels (up to 70%) controlled damages, markdowns, and scanning.

● Continually reviewed/measured DG operational activities for common trends and in-store managerial strategies.

● Monitored daily incoming inventory/freight through max inflow of rolltainer/tote completion.

● Provided recommendations and ensured a great shopping experience for customers. Tesla Inc. - Austin, TX May 2022 - August 2022

Project Development & Performance Intern

● Earnestly performed Agile-based Sprint Learning in JIRA & Confluence Software.

● Resolved Learning Support eTicketing Assignment and Resolution; resulted in over 300 assigned tickets and 100+ resolved ones in a span of ~3 months.

● Co-facilitated various New Hire Orientation sessions (at least 2x/wk.) in a fast-paced environment. Accenture LLC - Remote June 2021 - August 2021

Operations Analyst Intern

● Supported Texas Medicaid Health Partnership’s (TMHP) functional areas with training initiatives by researching how QSG carefully delivers value to both internal and external stakeholders.

● Coordinated and analyzed research synthesizing strategic, tactical, and operational improvement initiatives. KIPP Texas Public Schools - Austin, TX July 2020 – August 2020 Regional Superintendent Data Intern

● Performed online analytical tasks for a KIPP Executive Assistant, such as modifying spreadsheets, setting/updating schedules for KIPP staff, and tracking orders.

● Streamlined data-specific lesson plans for the organization through a strictly virtual platform.

● Improved the KIPP regional database process by 45% leading to a new max scheduling outflow capacity. Professional Skills

● Task Monitoring & Information systems (JIRA, Workbench, ATLAS, Workvivo)

● Bilingual in English & Spanish