Jeremy Paul Tongco

Dixon Street, Niagara Falls, Ontario 604-***-**** ad3nft@r.postjobfree.com

Professional Summary

Results-oriented and dedicated business professional with demonstrated success within the hospitality industry. Effective leadership style with a focus on total organizational coordination to efficiently manage operations, provide innovative concepts, supervise high-performing teams, and oversee staff. Extensive background in hotel and restaurant operations with the proven ability to control cost and positively impacts the bottom line. Very good record in exceeding goals, boosting sales, and increasing revenue without compromising customer service. Work Experiences

Assistant General Manager - Massimo’s Italian Restaurant September 2023 to Present Sheraton Fallsview Hotel Niagara Falls, Ontario, Canada Ensuring the smooth and efficient functioning of food and beverage operations within the hotel. Responsible for managing staff, maintaining service standards, overseeing inventory, maximizing profitability and exceptional guest experiences.

Food & Beverage Outlets Supervisor February 2023 to Present Marriott on the Falls Niagara Falls, Ontario, Canada Ensuring the smooth and efficient functioning of food and beverage operations within the hotel. Responsible for managing staff, maintaining service standards, overseeing inventory, maximizing profitability and exceptional guest experiences.

Acting General Manager September 2021 to December 2022 Cebu Country Club Cebu City, Philippines

Managed all aspects of the Golf Club, including golf course maintenance, food and beverage service, membership, events and finances. Oversee staff, facilities and equipment. Maintained positive relationships with members and guests.

Operations Manager July 2019 to September 2021

Goldberry Suites & Hotel Cebu City, Philippines

Oversees day-to-day operations, ensured guest satisfaction, optimized resources and maintained high standards of quality and service. Provide leadership and direction to the organization, ensuring that strategic goals are being achieved. Food & Beverage Manager April 2017 to October 2018 Quest Hotel & Conference Center Cebu City, Philippines Managed the food and beverage budget and optimized profitability. Analyzed cost and revenue data to identify areas for improvement and implement cost-saving measures Recruited, trained, scheduled and managed staff. Assistant Food & Beverage Manager April 2014 to April 2017 Radisson Blu Hotel Cebu City, Philippines

Assisted the Food and Beverage Director in managing the day-to-day operations of F&B outlets, including restaurants, bars, banquet, and room service. Supported the F&B Director in preparing reports including sales figures, inventory levels, cost analysis, and guest satisfaction metrics. Wine Steward January 2007 to November 2011

Holland–America Line Seattle, Washington, USA

Maintained a comprehensive knowledge of the ship’s wine offerings, including varietals, regions, and pairing recommendations. Assisted guests in selecting wines that complement their dining preferences and provide information about the wines available. Monitored wine inventory levels, track sales, and analyze consumption patterns to optimize stock levels and minimize waste. F&B Outlet Supervisor November 2005 to September 2006 Shangri-La Barr Al-Jissah Resort & Spa Muscat, Oman Responsible for the food and beverage operations, ensured that all food and beverage services are delivered efficiently, meeting quality standards and customer satisfaction. Oversee the planning and execution of special events, banquets, conferences, and other F&B-related functions. Ensure all arrangements, including menu selection, staffing, and setup, are properly coordinated and executed. Educations

Certificate in Hospitality and Tourism Management – Niagara College Canada Bachelor of Science in Computer Engineering – AMA Computer College Philippines Trainings & Certifications

Smart Serve Ontario Certificate Franklin Covey Leadership Training Shangri-La’s Food Safety & Management Handling and Resolving Customer Complaints Hazard Analysis & Risk Assessment Beverage Sales and Technique ISO 19011 Auditing Management System Oracle Learning -Front Office Training ISO 14001 Environmental Management System Hootsuite Social Media Certification