Linda Grasso

Over ** years experience in customer services, customer care, and guest services. Human Services is where I shine; creating a safe, comfortable environment for others I'm very well versesd in mediation & conflict resolution

Cheektowaga, NY 14225

ad3nfn@r.postjobfree.com

+1-716-***-****

In providing over 25 years experience in Humanities, customer service, and support, this field has quickly become second nature to me and my character. Adept in customer service support, guest services, conflict resolution, and human relations through exceptional communication, and interpersonal relationships has afforded me the oustanding opportunity to become an intriacte part of something bigger than myself.

There's no better reward than knowing I've helped make someone else's life a little easier. Authorized to work in the US for any employer

Work Experience

Front Desk Agent

DoubleTree by Hilton - Amherst, NY

July 2022 to December 2023

Employee of the month August 2022

Front desk Agent

Create reservations for guests

Check guests out

Run reports down time, housekeeping, out of order, etc.. Come in on days off if called and am able

Respond to post stay reviews

Provide the best possible guest experience for each individual who walks in. Received many bonuses due to the Hotel rewarding me for over and above efforts Customer Service Associate

Military laundry - Buffalo, NY

March 2021 to June 2021

1. Kept laundry mat running smoothly

2. Washed, dried and folded laundry

3. Cleaned machinery

4. Swept, vacuumed, and wiped down floors and walls and dryer vents 5. Made change for customers and helped unclog change(quarters) from machines Front Desk/Night Auditor

Buffalo Marriott, Quality Inn, Holiday inn express NF.. - Buffalo, NY January 2014 to August 2020

1. Made and canceled reservations for guests

2. Checked guests in and out

3. Made guests comfortable with an all around pleasant atmosphere for their stay 4. Kept the lobby and halls free of trash or debris 5. Gave pertinent information on anything a guest may want or need from food delivery or restaurants or events happening in be area.

6. Set up breakfast for the guests in a beautiful display of cleanliness and class. 7. Ran all necessary reports for the days audit at night, checked any issues cross referenced any anomalies or problems and figured them out so the numbers added up and could be filed..any issues I could not handle were handed over to my supervisor the next morning and we figured them together. 8. Set up times for the shuttle to take guests to and from airport, loaded all luggage into shuttle van's, made sure each ride was safely executed (seatbelts, fluid checks, lights & blinkers working, etc), and assisted in keeping the transportation clean and smelling pleasant. I love to make other people happy and comfortable:)

Group Fitness Instructor

Curves for women - Buffalo, NY

December 2012 to March 2013

1. Sold different fitness packages to women based on their body types and various needs according to what they wanted from the program

2. Lead training exercises and stretching

3. Lead actual classes for women in a circuit that focused on hydraulic machine strength training Environmental Activist

Citizens Campaign for the Environment - Buffalo, NY May 2011 to November 2012

Door to door campaigning for different environmental issues Had the public get involved by writing letters to our senators also contributing donations Took letters and money to lobby for new bills and laws that protect our environment Made significant changes and progress in various power plant emissions and other areas Customer Service Representative

ABC-Amega, Inc. - Buffalo, NY

April 2010 to April 2011

• Made outgoing calls and took incoming calls for businesses that utilized Hawaiian Telcom phone company services in order to collect a debt, continue or suspend services, and solve an array of problems the customer may have had.

• Used excellent customer service skills to provide the very best experience for the individual I was speaking with...

• Ensured each phone call was within an acceptable time frame while still providing and taking in the necessary information to keep the business and customer satisfied. Bookkeeper

R&M Collision - Tonawanda, NY

January 2000 to September 2002

I kept the books for a collision shop; the funds coming in and going out. I also set up appointments for customers answered phones, collect payments...

I also kept the books for the Super 8 motel on Sheridan. I was the night auditor and the computer system at that particular motel wasn't connected to any brand of internet until very late in my employment there..Wyndham was the brand they picked up eventually, but up until that took place, I manually recorded every financial detail in an actual book. I loved it. Education

AA Social Science &Humanities

ECC north

High school diploma or GED

Skills

• Computer Skills (10+ years)

• Front Desk

• Typing

• Microsoft Outlook

• English

• Night Audit

• Guest Services

• Cash Handling

• Word Processing

• Phone Etiquette

• Laundry

• Door-to-Door Experience

• Upselling

• Cleaning Experience

• Office Administration

• Administrative Experience

• Writing Skills

• Clerical Experience

• Data Entry

• Communication skills

• Customer service

• Hotel experience

• Telemarketing

• Upselling

• CRM software

• Customer service

• Door-to-door

• Typing

• Cash handling

• Help desk

• Cash register

• Front desk

• Guest services

• Bookkeeping

• Conflict management

• Hotel experience

• Schedule management

• Documentation review

• Clerical experience

• Customer relationship management

• Childcare

• Analysis skills

• Driving

• Office management

• Human resources

• Relationship management

Certifications and Licenses

Human services certificate

Present

A year and a half in college for this certification that allows me to not only do intake for different programs but also to counsel and assist in counseling with seniors and youth. Its a wide variation and skill set that goes along with this as well as my associates in social science and Humanities

Contact this candidate