Teresa (Yvonne) Sanchez

713-***-****

ad3nfc@r.postjobfree.com

***** ***** ******* **. *******, TX 77082

Objectives

To use my twenty-six years of experience as a Manager to leverage knowledge of business operations and administrative support to pursue a career in Business management.

Education

Houston Community College

Summer 2018 Certificate in Business Management Entrepreneurship

Summer 2019 Certificate in Business Management Human Resource

Summer 2020 Certificate in Business Management Insurance Specialist/Associate

Maintained a 4.0 GPA

Dean’s List

Experience

Client Service Representative I September 2021 – Current

Empyrean Benefits Solutions 3010 Briarpark Dr #8000 Houston, TX 77042

Coordinate and assist 30 plus companies with questions about health benefits. Worked in several different HRIS systems to gather and inform the members calling. Also collected various amounts of data to analyze and improve the HRIS strategies. Used several analytical skills to problem solve and find information to which I had questions. Also assisted with Annual Enrollment and helped NH with signing up for benefits.

General Services Manager April 2014 – July 2020

Luby’s Fuddruckers Restaurants, LLC 13111 Northwest Frwy, Suite 600 Houston, TX 77040

Proficient in Microsoft Office, and Adobe Acrobat, processing and shipping restaurant orders, handling employee pay cards. Distributing incoming and outgoing mail, main operator for office reproduction and scanning activities using copiers, and printers including adding toner, calling in service as needed, and helping with issues. Performing light typing and data entry as requested. Maintaining mail machine including postage and downloads and postage scale. Assisting with Board Meetings. Managing and approving all office supply orders for all Restaurant locations.

Documentation Administrator August 2013 – January 2014

Human Capital Synergies 3035 Walnut Bend Ln. Suite 38 Houston, TX 77042

Review change control documentation for accuracy and completeness, collect and maintain files of latest revision level, ensure that obsolete documentation is removed from distribution, resolve account discrepancies, cost allocation and collections, generate operational reports for management use, Certified Lean 101 Course

Center Consultant December 2007 – August 2013

FedEx Office 12191 Katy Freeway Houston, TX 77079

Record management: Generate financial reports including purchasing, centers assets, point of sales, daily sales reconciliation’s, prioritize production of work orders, ensure quality control.

Client Relations: Provide exceptional customer service, receive client orders, suggest alternative solutions, and discretely manage conflict resolution and client complaints. Recognized for providing superior service and center management.

Business Center Assistant Manager January 1996 – December 2007

Kwik Kopy Business Center 5403 Bellaire Blvd. Bellaire, TX 77401

Business operations: Developed and implemented a client call-out/ contact system, tracking client supply orders, maintained highest level of confidentiality and discretion in handling sensitive document production projects such as urgent litigation reproduction orders, and other corporate or personal client projects.

Record management: Developed a recordkeeping system transition from manual to electronic records, reduced data-retrieval time and accurate order tracking system reports, maintained accurate and complete client, billing, and corporate records, conducted account reconciliations, daily point of sale cash close-out, processed bank deposits.

Client relations: Provide exceptional customer service, receive client orders, anticipate client needs, suggest alternative solutions, and discretely manage conflict resolution, offer pricing and promotional information, recognized for providing superior service and center management.

Safety compliance: Enforce employee/ client health-safety regulations and provide protective safety measures in the use of equipment containing chemicals, toner dust, vapors, and high noise levels.

Skills

Microsoft Office

Adobe

Bindery

Employee Relations

Office Administrator