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Customer Service Administrative Support

Location:
Vallejo, CA
Posted:
February 15, 2024

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Resume:

Janika S. Crossley-Butler

Vallejo, CA *****

510-***-**** email: ad3nf8@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant with 10+ years of experience working in fast paced, corporate, and small business environments, and the food industry. I have assisted individual chiefs as the Office Administrator, 501 c3 as Hospitality/Purchaser, and various corporate offices through Office Team. My specialties being entrepreneurial and food industry as full administrative staff, purchaser, office organization, and bookkeeper.

EXPERIENCE

Vondi’s, Catering & Events Administrator Vallejo, CA 2013 - Present

D’Vine Occasions Event Catering Administrative Assistant Pinole, CA 08/04 – 12/06

Janis & Company Hair Salon Receptionist Tulare, CA 01/00 – 07/03

Office Team, Administrative Assistant Oakland, CA 2013

Covenant Worship Center Administrative Assistant/Volunteer Berkeley, CA 2013

Tulare Western High School, Office Assistant Tulare, CA 1999-2000

SKILLS

FUNCTIONAL

Front/Back Office Support

Customer Contact/General Public Assistance

Contract/Document Creation

Event Planning

Cash Handling

TECHNICAL

Data Entry

Records Keeping

Scheduling

Content Design/Update

Microsoft 365

Education History

Tulare Western High School, Tulare, CA 1996 - 2000 Office Skills

• Greeted, assisted, and directed guests, workers, visitors, and the general public

• Answered all incoming calls and handled caller’s inquiries

• Create Contracts

• Responded to guests and public inquiries

• Received, directed, and passed on telephone fax messages

• Directed the employees, guests, and general public to the right staff member

• Maintained a sufficient record of office supplies

• Provided word-processing and clerical support

• Picked up and delivered the mail

• Maintained the common filing system and file all paperwork

• Provided administrative services for the Office

• Assemble listing package

•Mail Merge

•Typing and sending out letters

•Mail outs

Data Entry

Handling the Money

Assist the owner with anything else that’s needed for clerical needs

Sending and receiving inquiries

Event planning

• Greeted, assisted and directed guests, workers, visitors and the general public

• Answered all incoming calls and handled caller’s inquiries

• Provided office support services so as to make sure efficiency

• Responded to guests and public inquiries

• Received, directed and passed on telephone fax messages

• Directed the employees, guests and general public to the right staff member

• Maintained a sufficient record of office supplies

• Provided word-processing and clerical support

• Picked up and delivered the mail

• Maintained the common filing system and file all paperwork

• Provided administrative services for the Office

• Assemble listing package

•Mail Merge

•Typing and sending out letters

•Mail outs

Data Entry

Administrative Support

Performed administrative and secretarial support functions for 9 years

Provided discreet secretarial and receptionist service for 4 years. Scheduled appointments and maintained accurate, up- to-date confidential files

Over 7 years with experience with Microsoft Word, Excel, Spreadsheet, and Power point

Some knowledge in Yardi software

Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone support, investigated and resolved billing problems.

Customer Service & Reception

Demonstrated ability to maintain composure and work efficiently in a face-paced environment while preserving strict confidentiality.

Orchestrated special events; managed customer relations and provided exemplary service to all customers.



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