Felicity Fruscione

***.***,****; ad3nem@r.postjobfree.com

www.linkedin.com/in/felicityfruscione

An experienced sales professional with proven abilities to work through complex issues and cultivate senior client relationships. A recognized leader in solution selling and complex problem solving. A solid track record of exceeding targeted results and a collaborative team player.

• Account Management

• Customer Experience

• Sales Management

• Effective Communication

• Public Speaking

• Microsoft Office

• Enhancing Customer Experience

• Revenue Growth

• Technical and Business acumen

• Virtual Team Collaboration

PROFESSIONAL EXPERIENCE

Ingram Micro, Inc. – Williamsville, New York

Account Manager

08/1994-03/2023

Managed and grew a Territory of 55 accounts which comprised of Enterprise to Small and Medium size business Resellers. The market segment was a mix of commercial and government and education. Helping businesses realize the promise of technology in Distribution sales and working with 1700 vendors and 280,000 products. Interfacing with Vendors, Field, Solution Executives and Specialist to introduce and sell solutions and products.

• Partnered with Vendor Rep. and grew account from $400K p/annum to $1.5M winning a Silver 2017 President’s Club Award (Vendor 3M).

• Overachieved revenue and growth in Vendor taking a zero net new account to $15M revenue resulting in a win to the 2017 President’s Club trip and highest gross margin achiever 160%YOY.

• Strengthened relationship with a declining account which resulted in incremental business. Taking them from a $45K-$6M per annum account.

• Designed on Microsoft Teams App. a WIKI page and file tabs which gave our team 25% better response time. New or associates unfamiliar with directives could search using key words and get detailed explanation, contacts information and step by step instructions on how to perform tasks. Results in less questions and information at their fingertips.

• Using strong vendor negotiations saved the return on bigger returns. A deal worth 1.5M was negotiated directly with the vendor and was not returned to distribution and a 100% wash to P&L. A win for Partner and Vendor. I negotiated for the vendor to take the return direct and re order direct.

• Retired $3M in a Vendor at the end of the 1st quarter of 2023 and therefore overachieved 120% over Revenue and 136% Gross Profit.

• Demo calls virtually, training partners on the new digital website.

• Hybrid field visits via MS Teams weekly and quarterly reviews. QBR's added to my breath of vendors and solutions discussing new solutions and programs to our Reseller partners.

• Brought in net new business by using expert knowledge in Networking/Security Vendor onboarding of partners with the assistance of internal Solution Specialists and Vendor Managers.

Felicity Fruscione Page 2

• Growth accounts from $75k- 3M per annum, using programs, marketing funds, new emerging vendors to get this business back.

• Virtual team visits solidified customer relationships.

• Led a team of 20 reps and Revenue 38M per month was the leader for virtual team meetings, trained new reps.

• Using CRM and Sharepoint called out to accounts :

• Managed account target business by assigning to their targeted business units, Cloud, IOT, Physical Security, Digital Home/Video Audio, Storage etc. ADDITIONAL RELEVANT EXPERIENCE

US State Dept. - Tanzania E. Africa

Computer Operations Manager

Opened the Computer Training Center for this embassy and maintained and supported 30-40 computers. Administered and backed up the 3 servers trouble shooting issues. Training 360 classified and unclassified staff/Marines and working with the local IT personnel. Trained quarterly in Paris, France. EDUCATION & PROFESSIONAL DEVELOPMENT

State University at Buffalo – Buffalo NY

Bachelor of Arts, Communication: technical communication, mass communication, and public relations Ingram Micro Pro AV Training

_ DSCE – Digital Signage Certified Expert _ LinkedIn courses Sales focused _ Sales Gym _ Sales Academy (role play with Presentation to a Management Panel of judges)

.SOFTWARE APPLICATIONS, SYSTEMS & SOCIAL MEDIA EXPERIENCE Salesforce, CRM (MS Dynamics), Microsoft Teams, Zoom, Microsoft Office (Word, Excel, PowerPoint) Twitter, Linkedin, Facebook, Instagram

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