Operations Specialist Customer Service

MAGENTA MARTINEZ

Sterling, VA *****

*************@*****.***

PROFESSIONAL SUMMARY

Proactive professional with 10.5+ years of experience and a proven knowledge of customer communications and customer satisfaction. Aiming to leverage my skills to successfully fill the desired role at your company. WORK HISTORY

06/2022 to Current Operations Specialist

DHL Global Forwarding – Sterling, VA

Used AS400 program to track shipments and air flights, ensuring shipments got to destination in a timely manner.

Dispatched vendors for both ground and air shipments. Kept updated daily on flight issues with weather and airline shut downs, and determined what other routes to take as an alternative. 01/2020 to 03/2022 Barista

Starbucks – Sterling, VA

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Kept a neat and tidy work station

Able to work every station and job in store from register, Drive thru, front, all coffee station bars, and lobby

Cleaned counters, machines, utensils and seating areas daily. 02/2016 to 03/2020 Merchandise Processor

Goodwill of Greater Washington – Sterling,VA

Expertise in Electronic dept

Managed store inventory and store front for section Worked as customer service representative and assisted customers with complicated concerns

Inspected merchandise for quality and arranged proper display location on floor. Monitored inventory levels and kept adequate stock in product displays on sales floor.

08/2012 to 10/2016 Staff Associate

CTI Convention Staffing – New York, NY.

Managed front desk and registration for each event hosted through the year; including International

Beauty Show, New York Comic Con, Fancy Food Expo and International Retail Federation

Helped with printing, troubleshooting, as well as clearance for international guests. Scanned proper credentials and tickets

Created badges as needed for guests, ranging anywhere from 20,000 to 100,000. EDUCATION

06/2003 High School Diploma

Central Park East Secondary School - New York, NY

ADDITIONAL INFORMATION

References available upon request

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