Quality Control Customer Service

Alfred Kammeyer

*** ****** ***** **. *******, MS 38849 **********@*****.*** 715-***-****

Recently Relocated to Northern Mississippi. Motivated and ready to begin this new chapter. Experience in Quality control and Assurance and Warehouse distribution operations. I bring years of leadership and development with me as well as drive and determination for continuous growth and improvement.

Work Experience

Warehouse and Delivery Manager

Heico Fasteners – Tupelo, MS

February 2023 to Present

Oversees and manage daily warehousing operations, receiving raw materials from containers and deliveries while developing and storing goods based on demand forecasting and product profiling. Maintain current and seek new relationships with LTL Carriers as needed. Continuously seek to gain extensive product knowledge and improve process and procedures that increase the productivity, customer satisfaction, cost reduction and safety. Conduct cycle counts and annual inventory assessments on and off scheduled time frames to ensure most accurate numbers available for customer orders. Inspect incoming and outgoing products for quality and accuracy. Ensure delivery staff are prepared to work towards, develop and maintain relationships with customers in order to resolve any customer issues that arise while delivery’s in process.

Quality Assurance Manager

Southern Motion Furniture - Pontotoc, MS

June 2022 to January 2023

Oversees and managed Quality Department for Southern Motion Manufacturing. Develop and analyzing statistical data and product specifications to determine standards and establish quality and reliability expectancy of finished products. Ensuring high level of internal and external customer service through creation, documentation, implementation of inspection criteria, root cause analysis, and technical knowledge for use with corrective measures while resolving customer issues and complaints pertaining to quality. Supervise workers engaged in inspection and testing activities, coordinating objectives with production procedures and staff in cooperation with plant management working to maximize product reliability and minimize costs.

Major Accomplishments:

Improved communications between Quality Department, Production, and Customer Service increasing response time of all customer resolutions by developing a workflow method friendly to all internal elements.

Identified areas of weakness within overall Arm frame design/development. Implemented improved standards for all current and future production, eliminating weak points and improving overall product reliability and quality.

published expectations for both vendor and internal production staff, of Show wood Arms with various finishes through versions of PPAP procedures and inspection protocols of high-volume new item, thus increasing fit, form, and function and cost/value and overall quality of high-end motion piece.

Quality Control and Compliance Supervisor/ Warehouse Supervisor

Emerald Home Furnishings - Tacoma, WA

June 2017 to May 2022

Oversee and monitor all matters of quality pertaining to product specifications, Parts Department operations and personnel, packaging/ handling, ensuring ongoing regulatory and product safety compliance is current and adhered to.

Supervision of overseas receiving containers, facilitate fast and efficient unloading/stocking of product, as well as coordination of our outbound picking, loading, and processing of orders procedures.

Key roles and responsibilities include,

Managing and mentoring on-site quality team members.

Working with the Product Development Team to establish and confirm product standards and features. Establishing inspection protocols, defines sampling procedures, inspects, tracking inspection results, and providing feedback.

Analyzing retailer and consumer credits and inspection results and recommending factory charge-backs. Monitors Pre-production Sample Reports (PPS) and weekly Q.C. reports from factory.

Obtains and analyzes data (such as credits, returns, and allowance information, replacement part information, voice of customer, and other sources of field issues) and identifies and evaluates trends.

Identifies, quantifies, qualifies, and implements cost reduction opportunities.

Major Accomplishments:

•With Company Leadership, Creating, from scratch a fully self-sufficient in-house Quality Control Department that previously did not exist. This department makes possible post-production/Shipment quality assurance, ensuring best quality product before customer acquisitions of products.

•Revising/Creating SOPs for obtaining dimensional data, streamlining the process. Increasing the accuracy and efficiency at which internal and external customers can utilize for product ordering.

•Re-designing/modeling existing products or packaging resulting in reduced incident rates, load-ability, and overall cost savings on 3 of the company’s top selling collections.

Assembly Lead Technician

Royal Cabinets INC - Puyallup, WA

June 2016 to June 2017

Assigned as Assembly lead, oversee the work of multiple team members, training and evaluating new employees for assignment in the company and ensuring quality and customer satisfaction on every product.

Major Accomplishments:

•Gaining the role of Assembly Lead within a time span of 2 months of being hired on.

•Managing Drawer /Door Room Operations, ensuring proper assembly, alignment, placement of drawer fronts adhere to customers specs.

•Increased the company's overall efficiency taking over the role of training new employees, allowing the company foreman to continue proofing future job schematics. Allowing for more production of products at a faster rate.

Section/Team Supervisor

United States Army

January 2007 to December 2016

Aviation Senior Communications Chief

Serving in multiple leadership roles during my tenure such as

Team and Section Supervisor and leading a team of 4-9 individuals in the on-going development of specific skills and duties. Then advancing to an Aviation Senior Communications Chief, preforming as Communications Lead, Help Desk Manager, Personnel Supervisor, and Safety Officer for a company of 100+ individuals.

Major Accomplishments:

•Being one of four out of 50 supervisors to attend, train, and mentor, future Military Officers at US Military Academy-West Point.

•Achieving 100% inventory accountability for $2 million of equipment with zero loss.

•While serving as Safety Officer for a Company of 100 personnel, with 0 loss time incidences occur within a 2.5 yr. period.

•While administrating and maintaining drug testing for an organization of 130 personnel with 0 incidences over 2 years with

100% accountability.

Education

Technology Specialist School

July 2013 to December 2013

US Army Training Center January

2008 to May 2008

College - General Studies August

2002 to May 2004

High school

Grantsburg High School - Grantsburg, WI

May 1999 to May 2002

Skills

•Woodworking/Cabinetry/furniture making

•WMS-SAP/LISA/RF-Gun applications January 2008 to May 2008

•Forklift/Reach-truck/Order-Picker

•Proficient in Microsoft Office August 2002 to May 2004

•Typing speed of 40-50 WPM

•Quality Control

•Quality Assurance

•Quality Management tools

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