Customer Service Assistant Manager
Resume:
Laurie Wyrick
Summary
Motivated professional offering a 7 year record of accomplishment in leadership roles. Establish clear guidelines and enforce consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Skills
Customer service best practices
Organization and prioritization
Strong leader
Hiring and training
Inventory management
Product and service knowledge
Merchandising
Customer relations
Team leadership
Rules and regulations
Experience
Walmart
Assistant Manager
Las Vegas, NV
Cultivated customer loyalty by training team members in industry-leading service standards Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel Trained team of 30 to deliver outstanding customer service, boosting customer satisfaction ratings 75%
Supported my Supervisor by organizing schedules, workflows and shift coverage to meet expected business demands
Delegated tasks to team members to optimize productivity Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels Completed inventory audits to identify losses and project future demands Collaborated with store manager to develop successful strategies for achieving sales and profit goals Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
Walmart
Department Manager
Las Vegas, NV
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
402 Sweet Spring Branch Road, Clarkesville, GA 30523 - 706-***-**** (H) - ************@*****.*** April 2005 to August 2010
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Enforced safety rules and other policies to protect employees and minimize company liability Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Oversaw efficient receiving and inventory management to keep stock within optimal levels Followed all safety protocols and company processes and procedures Improved efficiency 75% through supervising daily staff assignments and tasks, including stocking and clean up
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management
Ensured that all my department employees presented positive, exemplary image to customers Trained 5 employees in inventory practices, POS systems and product knowledge, contributing to 100% increase in customer satisfaction ratings
Handled all shift overstock, restocking and inventory control Greeted, assisted and informed over 65 customers daily in high traffic retail Town Center Lounge II
Restaurant Manager/Server
Las Vegas, NV
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
Championed 100% guest satisfaction by providing excellent dining experience Mentored front of house personnel on company policies customer service techniques and professional communication
Trained workers in every position, including food preparation, money handling and cleaning roles Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for Consistently obtained highest rating from the county health department Maintained cleanliness and sanitation across all food service, storage, and preparation stations Handled escalated customer complaints to provide full resolutions and promote loyalty Efficiently resolved problems or concerns to satisfaction of all involved parties Ensured proper cleanliness was maintained in all areas of bar and front of house Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback Performed restaurant walk-throughs to gauge timeliness and excellent service quality 1994
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Education and Training
Southview SR Highschool
High School Diploma
Hope Mills, NC
Contact this candidate