Scrum Master Customer Service

Location:

Fort Mill, SC

Posted:

February 15, 2024

Contact this candidate

Resume:

Rekha Parashar

Pineville,NC, *****

Phone:510-***-****

Email: ****************@*****.***

LinkedIn : https://www.linkedin.com/in/rekhaparashar/ Summary

Dynamic and results-driven Scrum Master with a 9+ years of proven track record of facilitating agile transformations and driving teams toward high-performance. With a deep understanding of Scrum principles and a passion for fostering collaboration, I bring a wealth of experience in guiding cross-functional teams to deliver high-quality, customer-centric solutions. Known for my ability to cultivate a culture of continuous improvement and to navigate complex challenges, I am dedicated to promoting agility and maximizing project success. Seeking an opportunity to leverage my skills in a forward-thinking organization committed to innovation and excellence.

Core Competencies

• Core Skills: Agile Team Facilitation, Business Analysis, Scrum, Kanban

• Competencies: Scrum Master, Facilitation, Agile coaching and transformation, User stories, Wireframes, Mockupscreen.

• Software/Tools: Jira, MS Office/SharePoint, Confluence, Microsoft Teams, Zoom, Slack, Miro, Trello, Azure DevOps Education Background

• Bachelor of Technology in Computer Science- Sachdeva Institute of Technology, Mathura, India.

• Agile Certification from The Agile Coach, St Louis, Missouri, USA.

• Scrum Certified (Six Sigma Global Institute)

• Team Facilitator (ATF), ICAgile

• ICAgile Certified Professional (ICP), ICAgile

• Immersive Agile Cohort - The Agile Coach LLC

• Product Owner Certified( Six Sigma Global Institute)

• Pursuing PMP certification

Professional Experience

IWishBag

Product Owner / Sr. Scrum Master July 2023 - Present

• Leads cross functional teams to design and develop responsive e-commerce solutions for rapidly evolving South Asian consumer markets, resulting in efficient supply chain systems and increased customer satisfaction scores.

• Acted as a liaison between development teams, product owners, and stakeholders, facilitating clear communication of requirements and priorities, ensuring alignment and faster decision-making.

• Strategically develops and manages product backlogs and user stories, ensuring alignment with product vision and strategy, reducing development time by 25%.

• Develops and maintains detailed product roadmaps, leading to an increase in customer satisfaction and a 12% growth in product adoption across global markets.

• Leads cross-functional teams in the development of user stories, wireframes, and prototypes, resulting in higher shared understanding and collaboration.

• Streamlined the QA process, reducing the need for a 60-minute sync each week saving the company while simultaneously reducing the average number of defects per sprint.

• Designs data visualization dashboards in Jira to track team capacity and project data, reducing manual reporting by 3 hours weekly, enhancing productivity and accuracy. BSI Solution Inc. Hybrid February 2021- July 2023

Sr. Scrum Master/Program Manager

Scrum master of 3 Extended Reality (XR) projects within the Innovation department, utilizing a wide range of technology stack including Unity, C#, Blockchain, AI, Python, React JS, Django, Azure, and AWS. As a Project Manager, I also serve as a liaison between different teams and departments, ensuring that everyone is working towards the same goal and communicating effectively. I monitor project progress and identify any issues or roadblocks that may arise, proactively addressing them to keep the project on track. . NEVR: - E-learning AR/VR app that promotes the kinesthetic learning and produce a comprehensive immersive learningexperience. It is basically adding a virtual reality to digital transform the learning experience. experience.

Technologies/Tools: Unity, Maya, C#, Google firebase, Azure and Blockchain TRUST: - An application platform that provides powerful, self-service, data de-identification, research, collaboration, and innovation across a wide variety of fields. With TRUST, researchers will have access to insights in real-time with a dynamic, secure, and independent data platform that breaks down real barriers in innovative data exploration. Technologies/Tools: React JS, Python, Django, Oracle, Bootstrap, JavaScript, Restful APIs, AWS Blockchain and AI LOVE FIELD: - XR museum experience that provides visitors with an immersive and interactive journey through historical exhibits and artifacts. The XR museum will use a combination of VR and AR technologies to create a fully immersive environment for visitor. .

Technologies/Tools: - Blender, Sketchup, C#, Azure, Unity, and Google Firebase AWS, Remote February 2020 - February 2021

Technical Project Manager/Scrum MasterManaging project for Digital Native Business Group(Amplify).

• Facilitate Standup meetings with the team to track challenges and assist with reaching the sprint goal

• Coordinate Sprint Retrospective meetings to identify areas of improvement and maintain transparency amongst the team

• Communicate with the Product Owner to keep Release on track and prevent disturbances to the development team

• Collaborate with team members to develop strategies for increased efficiencies and mediates any conflicts throughout theteam

• Maintain servant leader role, removes impediments and conflicts for the team

• Communicate and educate the team on Agile practices and Scrum/Kanban processes and values

• Coordinate with the Product Owner to assist Business Analysts with user stories and acceptance criteria

• Collaborate with team members to develop a better working environment through a working agreement

• Communicate with the Product Owner to understand product timelines

• Coach team on writing user stories and improving them by educating the team on the INVEST method and FibonacciSequence

• Help teams to run experiments to uncover better ways of building software

• Technically proficient with Jira, Confluence, MS office, Slack, Miro Maya Partners, St Louis, MO August 2018 – Feb

2020 Scrum Master