JOANNE LIGHT

Burlington, NC *****

336-***-****

ad3ndc@r.postjobfree.com

SUMMARY

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Financial Reporting

Account Reconciliation

Database Maintenance

Audit Support

Microsoft Office

Team Collaboration

Professionalism

Time Management

Attention to Detail

EXPERIENCE

CVS HEALTH CORPORATION

Woonsocket, RI

Senior Operarational Accounting Consultant 11/1998 to Current

Established strong working relationships with both internal teams as well as external vendors and clients.

Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.

Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.

Worked closely with stakeholders to identify business issues.

Created ad hoc reports upon request from upper management using advanced Excel skills.

Developed and implemented accounting policies and procedures to improve accuracy of financial statements.

STANLEY STEEMER INTERNATIONAL

Graham, NC

Telemarketing Supervisor 09/1991 to 05/1996

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Investigated complaints from customers regarding product quality or service issues.

Maintained detailed records of calls made, including duration, outcome and follow-up activities.

Managed a team of 10 telemarketers, providing guidance and coaching to ensure maximum performance.

Responded promptly to inquiries from customers via email or phone calls.

Created scripts for telemarketers to use when engaging potential customers on the phone.

Delegated work to staff, setting priorities and goals.

OAKWOOD HOMES CORPORATION

Greensboro, NC

Loan Officer/Auditor 05/1996 to 09/1998

Reviewed loan agreements to confirm completeness and accuracy.

Verified accuracy of loan documents prior to approval.

Recommended loan approvals and denials based on customer loan application reviews.

Reviewed credit histories, income statements, and other financial information of loan applicants.

Approved or denied loan applications based on established guidelines.

Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: BUSINESS ADMINISTRATION 06/2001

Charter Oak State College, New Britain, CT

Took Courses in Business Administration and Accounting. Having a well round financial background

REFERENCES

References available upon request.

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