Keona J

Newton

**** ****** ***** ** *** *, Orlando, FL 32839, 321-***-**** ad3nd9@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Customer Service Representative looking for an award winning career in the customer service/ medical field leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance dedicated to fostering customer service needs

CERTIFICATIONS

NHA Certified Medical Administrative Assistant

NHA Certified Billing and Coding Specialist

NHA Certified Electronic Health Records Specialist AHA Basic Life Support

NHA Personability Certified of Completion

SKILLS

●Cardiopulmonary Resuscitation Certified

●Patient Intake/Charting

●Knowledge of Electronic Health Records and Electronic Medical Records

●Knowledge of Medical Terminology

●Knowledge of OSHA

●Knowledge of HIPPA

●Billing and Coding

●Knowledge of Microsoft Word. Excel, PowerPoint Office

EXPERIEnce

Customer Service Representative

Walmart Specialty Pharmacy Orlando, Florida July 2022-current

●Documented, researched, and resolved customer service issues.

●Set UP shipments

●Handled customer inquiries, billing questions, payments, and service requests.

●Discussed promotions and special offers to customers to increase sales.

●Met inbound customer needs while maintaining strict performance targets.

●Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

●Completed inquiries and followed up with customers to share findings and offer solutions.

●Inbound calling and assisted members with verification information

Customer Service Representative

Humana Orlando, Florida

September 2019 - July 2022

●Documented, researched, and resolved customer service issues.

●Handled customer inquiries, billing questions, payments, and service requests.

●Discussed promotions and special offers to customers to increase sales.

●Met inbound customer needs while maintaining strict performance targets.

●Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

●Completed inquiries and followed up with customers to share findings and offer solutions.

●Inbound calling and assisted members with verification information

Customer Service Representative

Cigna Orlando, Florida

September 2017 - June 2021

●Assisted patients with benefit information

●Assisted patients with processing payments, ordering medications

●Followed up with customers to offer additional support and check resolution satisfaction.

●Documented, researched, and resolved customer service issues.

●Handled customer inquiries, billing questions, payments, and service requests.

Customer Service Representative

Inktel Orlando, Florida

August 2016 - September 2017

●Documented, researched, and resolved customer service issues.

●Handled customer inquiries, billing questions, payments, and service requests.

●Followed up with customers to offer additional support and check resolution satisfaction.

●Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales.

●Met inbound customer needs while maintaining strict performance targets.

Fitting Room Associate

Ross Inc Orlando, Florida

May 2015 - July 2016

●Managed dressing room operations, assigning guest fitting rooms and counting garment selections.

●Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

●Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.

●Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

EDUCATION

Medical Office Specialist

Valencia College, Orlando, Florida

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