SUTANU PRANAB CHOWDHURY

Mob: +91-897*******

E-Mail: ad3ncp@r.postjobfree.com, ad3ncp@r.postjobfree.com Skyp: sutanuradissonblu

VILL+P.O: BAKRESWAR DIST

:BIRBHUM STATE: WEST

BENGAL

PROFESSIONAL QUALIFICATIONS

• Completed 3 years Bachelor Degree of Hotel Management from Astha College of Hotel Management at Durgapur in West Bengal Affiliated with Bharathiar University (2008- 2011)

PROFESSIONAL EXPERIENCE

CURRENT PROFILE :

WORKING WITH P&O CRUISES UK FROM 09TH JULY 2022 TO 15TH APRIL 2023 ASSISTANT WAITER.

WORKED WITH JALESH CRUISES FROM 15TH MARCH 2019 TO TILL 20TH JAN 2020 AS AN ASSISTANT WAITER.

Previous Work experience :

1. Worked with four seasons Mumbai As an Food & Beverage senior Supervisor ( From January 10th 2018 till 10th march 2019.)

In the heart of Worli, the business hub of India’s largest city, Four Seasons Hotel Mumbai creates a tranquil, chic haven filled with sincere Indian hospitality. With resident yogis, Ayurveda treatments, a powerhouse collection of top restaurants and bars, and customized Mumbai excursions, hotel transform even the most demanding work trip into a memorable journey. The 37-storey building was completed in 2008, and designed by John Arzarian of Lohan Associates, a Hong Kong-based company. The 37-storey building was completed in 2008, and designed by John Arzarian of Lohan Associates, a Hong Kong-based company. The hotel currently houses 202 guest rooms,and also offers India's highest rooftop bar, Aer. The following restaurants are available at the hotel café PRATO,Bar Pool Deck, San-Qi & AER bar. Upcoming apartment Four Seasons Mumbai 30 rooms 03 BHK concept . 4.Successfully got experienced in Holiday Inn Mumbai International Airport hotel as a Team Leader in Food & Beverage.(11th November 2016 to till January 04th 2018 )

• First refreshed holiday inn in India under Intercontinental hotel Group. This 245 room hotel is 1.2 kms from the International airport. Hotel facility included a rooftop infinity pool, business centre, an executive lounge gymnasium, spa . Offering a choice of dining options 24 hours coffee shop, a bar, a speciality restaurant, 24 hours room service .

5. Passed Sahara Star Hotel Mumbai as a Team Leader in Food and Beverage. (From 10th April 2016 to 31st October 2016 )

• A flagship hotel of Sahara India Pariwar hotel World Wide . The 5 star Deluxe strategically located near Mumbai domestic airport . The hotel include 286 guest rooms inclusive of 14 luxurious suits and 9 Food and Beverage outlet . Hotel sahara star features an unbelievable external façade made of glass and steel. 6. Former Team Leader Radisson Blu Hotel Pune ( From 01st March 2013 to 04th April 2016 )

Food and Beverage Associate Radisson Blu Hotel Pune (From 03rd March 2011 to 28th Feburary 2013 )

• A Carlson Rezidor’s leading international chain of 5 star Business Hotel in Pune, having 141 guest rooms with All day dining restaurant, 24 hrs In Room Dining, Hanging Bar, Banquets, Pastry Shop, The Great kebab Factory (Signature Restaurant of Radisson) And Mexican Specialty Restaurant.

SKILLS

• Revenue growth.

• Inventory Management.

• Regulatory compliance.

• Coaching & mentor.

• Time management.

• Team building and motivation.

• Strategic planning & implementation

Guest Satisfaction

• Participates in daily meetings and models desired service behaviors in all interactions with guests and staff.

• Empower staff to provide excellent guest service. Establishes guidelines so staff understands expectations and parameters. Ensures staff receives on-going training to understand guest expectations.

• Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of food & beverage products, service levels and overall satisfaction; effectively responds to and resolves guest problems and complaints TRAINING EXPERIENCE

Completed 06 months Industrial Training at “The Pride Hotel Bangalore” in Food & Beverage Service department from 20th Of July 2010 to 31st December of 2010. EDUCATIONAL CREDENTIALS

W.B. H.S.E (XII) – Durgapur West Bengal, in 2008 Arts Stream. W.B. S. E (X) - Durgapur, West Bengal in 2006 .

LANGUAGES KNOWN

English,Hindi, Bengali,

PROFESSIONAL TRAINING ATTENDED

• Service Excellence.

• First Aid Course.

• Fire Fighting.

• Food Hygiene Awareness Course.(HACCP)

• Telephone Manners and Etiquettes.

• Handling Customers Requests and Feedback / Complaints. (FCS)

• Train the trainer

• Yes I CAN Attitude

• True Hospitality

• STCW 2010

PERSONAL INFORMATION

Date of Birth : 15th April 1991

Sex : Male ;

Marital Status : Unmarried ;

Nationality : Indian

Religion : Hindu

ADDITIONAL INFORMATION Permanent

Address

Vill+P.O. - Bakreswar, P.S. – Dubrajpur

State : West Bengal, Pin : 731123

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