Customer Service Quality Control

JW

JENNIFER WILSOM

***.**********@*****.*** 717-***-**** Lebanon, PA 17042

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Task Prioritization

Google Drive

Training & Development

Troubleshooting

Customer Service

Maintenance & Repair

Friendly, Positive Attitude

Verbal Communication

Time Management

Communication

Basic Math

Hershey Hershey, PA

Moulding Operator

10/2019 - 03/2023

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Dutch Valley Foods Myerstown, PA

Quality Control Inspector

08/2019 - 10/2019

Inspected products for defects and conformance to customer specifications using precision measuring instruments.

Monitored production processes to ensure quality standards were met and documented results of inspections.

Verified accuracy of product labels, including expiration dates and lot numbers.

Analyzed data from process control systems to identify trends in product quality.

Ensured compliance with safety regulations by monitoring workers during the manufacturing process.

Conducted root cause analysis investigations when issues arose with production processes or end-products.

Lovelady thrift

Back Dock Supervisor

04/2015 - 07/2018

Ensured safe loading and unloading of cargo ships, monitoring of dock operations, and compliance with safety regulations. Managed the scheduling of vessel arrivals and departures to ensure efficient use of resources.

Maintained accurate records of cargo shipments inbound and outbound from the dock facility.

Conducted regular inspections to ensure equipment was maintained in proper working order.

Developed and implemented standard operating procedures for all dock activities.

Summary

Skills

Experience

Eastern Lebanon County Senior High School Lebanon, PA High School Diploma

06/1998

Empire Beauty School Lebanon, PA

Cosmetology in Cosmetology Education

Lebanon County Area Vocational Technical School Lebanon, PA Associate of Arts in Visual Arts And Broadcasting Technology 06/1998

Education and Training

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