Customer Service Data Entry
Resume:
Theresa Jones
ad3nc3@r.postjobfree.com
Technical Skills
Computer skills,Data entry,Data analysis,,Communication tools,MyTalk,Microsoft Office Suite,Microsoft Teams Attention to Detail,Active Listening Skills,Improving Customer Experience,Building Customer Loyalty
,PositiveAttitude,Support,TimeManagement,InterpersonalSkillsComplaintResolution, Communication Problem Solving,Organizational Skills,Critical Thinking Computer Frameworks: Microsoft Office 365s, Microsoft Excel, PowerPoint, SharePoint
Certification:
Professional Customer Service Representative Level 2&3 Customer Service AssociateRemote - Queens Center Hospital 2004 -Present
● Remote Customer Service & Support for all company clients and customers as requests are made for assistance with technical issues and systems.
● Responding to incidents on the phone, via email, in person, or through remote access.
● Gaining feedback from customers to improve training methods.
● Writing and editing training manuals and knowledgebase articles in the support system.
● Field incoming calls in a timely manner throughout the shift.
● Identify customer questions, complaints, concerns, and overall needs.
● Provide sufficient answers and solutions to all customer queries.
● Handle customer complaints respectfully and professionally.
● Redirect customers to appropriate departments and teams when appropriate.
● Contacts internal or external parties in order to verify or obtain information. Inputs data from various sources into existing computer system(s).
● Verifies the integrity and accuracy of information against source documents
● Works closely with other international organizations to maintain integrity of data. and makes corrections and adjustments when necessary.
● Maintain a high level of quality in all transactions and operational processes.
● Document actions taken on clients’ managed accounts for audit and record retention purposes
● Executed daily Service goal of speaking with 7 clients every 30 min.
● Reviewed and submitted accurate payroll time sheets in regards to hourly compensation
● Maintain professional communication with customers and peers while using cross-functional company resources and tools.
● Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
● Independently handling a estimated 70 calls per day both incoming and outgoing calls while accurately updating client status & communicating with companies via Fax And Email
● Verify Legal Documents being received and sent to organizations such as Law Firms, Hospitals and Private Physicians
● Acquiring and maintaining private case sensitive records for clients.
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