DONALD NELMS

**** ****** ***** ****, *******, TX 77379

ad3nbj@r.postjobfree.com / 713-***-****

MANAGEMENT PROFILE

20+ YEARS OF EXPERIENCE AS A TOP PRODUCING F&I DIRECTOR, NEW CAR SALES MANAGER, GENERAL SALES / OPERATIONS MANAGER AND HIGHLINE

AUTOMOBILE SALES. POSSESS STRONG SKILL SET FOR CREATING A COMPLETE CUSTOMER EXPERIENCE WITH A HIGH EMPHASIS PLACED ON GOAL SETTING AND

EXCEEDING PROJECTIONS.

CORE COMPETENCIES

A DECISIVE MANAGER, CONSULTANT, AND ANALYST SKILLED AT HEDGING RISK, DISPERSING EXPOSURE, AND IDENTIFYING MAJOR GAPS IN PROFITABILITY

FORECASTS, COMMUNICATION INFRASTRUCTURE, INFORMATION SHARING, AND BUSINESS PROCESSES.

EXPERT AT CAPITALIZING ON OPPORTUNITIES TO IMPROVE PROFITABILITY, WHILE LEADING CROSS-FUNCTIONAL TEAMS TO ENSURE ACHIEVEMENT OF KEY

OBJECTIVES. A TEAM BUILDER AND DECISION MAKER WHO EXCELS AT MANAGING MULTIPLE ACTIVITIES.

A PERSUASIVE, EDUCATED, AND SKILLED NEGOTIATOR WITH OUTSTANDING COMMUNICATION, CLIENT SERVICE, AND RELATIONSHIP MANAGEMENT SKILLS.

HISTORY OF SUCCESSFULLY DELIVERING INNOVATIVE BUSINESS SOLUTIONS BASED UPON SOUND AND RESOURCEFUL STRATEGIES.

RECOGNIZED AS A NEGOTIATOR AND PERSUASIVE PRESENTER WHO LISTENS WELL AND BREAKS DOWN BARRIERS – ENGENDERING TRUST AND CONFIDENCE

IN A POSITIVE AND FAIR OUTCOME.

PROFESSIONAL EXPERIENCE

JOHN MOORE SERVICES – HOUSTON, TX - 2011 - 2014

ASSISTANT OPERATIONS MANAGER

MANAGED A TEAM OF 85 PLUMBING TECHNICIANS, 20 CALL CENTER CUSTOMER SERVICE REPRESENTATIVES / SALES ASSOCIATES, AND WAREHOUSE

OPERATIONS EMPLOYEES WHILE SERVING AS ASSISTANT OPERATIONS MANAGER WHERE I INCREASED THE PLUMBING DEPARTMENT REVENUES FROM $18 MILLION

TO $25 MILLION ANNUALLY.

DIRECTED SALES AND BUSINESS DEVELOPMENT FUNCTIONS, INCLUDING NEW PRODUCT ROLLOUTS, KEY ACCOUNT MANAGEMENT, CUSTOMER RELATIONSHIP

DEVELOPMENT, CONTRACT NEGOTIATIONS, AND SERVICE ORDER FULFILLMENT. MANAGED P&L AND PLUMBING DEPARTMENT BUDGET RESPONSIBILITIES.

CONDUCTED CROSS-FUNCTIONAL TEAM TRAINING, COACHING, AND MENTORING. LEAD FIELD PLUMBING MANAGERS AND MARKETING CALL CENTER PERSONNEL

THROUGHOUT THE SERVICE AREAS IN HARRIS COUNTY AND NEIGHBORING COUNTIES. DESIGNED, IMPLEMENTED, AND ADJUSTED VARIOUS SALES PLANS AND

INCENTIVE PROGRAMS FOR PLUMBING SERVICE BUSINESS AND MERCHANDISE PRODUCTS, WITH A FOCUS ON CREATING VALUE WHILE MAINTAINING AN EXCELLENT

CUSTOMER SERVICE EXPERIENCE.

TRACKED ALL COMMUNICATIONS INCLUDING CALL VOLUME ENSURING SHIFTS WERE ADEQUATELY COVERED BY HAVING CSR’S AND PLUMBING TECHNICIANS

AVAILABLE FOR INCOMING CALLS. PREPARED DAILY PERFORMANCE REPORTS DIRECTED TO VICE PRESIDENT AND TRADE MANAGERS.

VAN TUYL GROUP – JOE MYERS MAZDA – KIA – HOUSTON, TX – 2010 – 2011

FINANCE MANAGER

SUPERVISED MAZDA - KIA AND PRE-OWNED SALES DEPARTMENTS. TOP F&I PRODUCER WITH CONVERSION RATE OF 80%. $1,600 PRU CSI 100%, FULL

DISCLOSURE REGULATION Z CONTRACT AVERAGE OF 3 ADD ON PRODUCTS PER CONTRACT.

ASSISTED THE SALES DEPARTMENT IN TRAINING, SUPERVISION, AND MENTORING OF SALES STAFF. COMPLETED PRODUCT CERTIFICATION FOR BOTH MAZDA AND

KIA. VAN TUYL F&I UNIVERSITY CERTIFIED.

GROUP 1 AUTOMOTIVE – ADVANTAGE BMW – HOUSTON, TX – 2008 – 2010

CLIENT ADVISOR

BMW PRODUCT SPECIALIST FULL LINE CERTIFIED. FARMED AND MARKETED TO CLIENTS THAT EXPRESSED AN INTEREST IN BMW PRODUCT AND SERVICES.

FOLLOWED PROCESS OF COMPLETE ROAD TO THE SALE ACTIVITIES TO ACCOMPLISH POSITIVE AND COMPLETE BUYING EXPERIENCE FOR THE CLIENT, HELD CSI OF

100%, SALES PRODUCTION OF 170 UNITS ANNUALLY, PRU $4,400.

JEFF HAAS MAZDA – HOUSTON, TX. 2006 – 2007

SALES MANAGER – NEW CARS

SUPERVISED SALES AND CUSTOMER SERVICE FUNCTIONS FOR THIS PROMINENT IMPORT STORE. HIRED, TRAINED, AND SUPERVISED SALES TEAM. REPORTED DAILY

SALES AND PROFIT TO GSM. DEVELOPED GOALS AND FORECASTS, FACILITATED SALES MEETINGS AND TRAINING. NEGOTIATED COMPLEX SALES. ACCOMPLISHED

TURNING THIS UNDERPERFORMING STORE AROUND FROM LOWS OF 45 UNITS TO OVER 100+ UNITS IN LESS THAN 90 DAYS.

● CONTRIBUTED TO DEALER ACHIEVEMENT OF NATIONAL CIRCLE OF EXCELLENCE AWARD IN SALES AND CSI

TOM PEACOCK NISSAN CADILLAC– HOUSTON, TX, 1992 – 1998, 2002 - 2006

FINANCE DIRECTOR/GENERAL SALES MANAGER

ACCOMPLISHMENTS AND ADVANCEMENT TRACK: JOINED CO. IN 1992 AS A NEW CAR SALES COUNSELOR, WITHIN 2 MO. PROMOTED TO F&I MANAGER,

PROMOTED TO F&I DIRECTOR IN LESS THAN 1 YEAR. STAYED IN THAT POSITION UNTIL 1998, WHEN I LEFT TO PURSUE A MORE LUCRATIVE F&I DIRECTOR

POSITION WITH A DIFFERENT ENTITY. IN 2002 REJOINED COMPANY AS A NEW CAR SALES DIRECTOR, AT THAT TIME SALES VOLUME WAS 120 UNITS PER MONTH. I

MADE SOME VERY AGGRESSIVE MOVES REGARDING HIRING, PAY PLANS, TRAINING FREQUENCY, INVENTORY, AND ADVERTISING, WITH THE FULL BACKING OF THE

GENERAL MANAGER. I WAS EVENTUALLY PROMOTED TO GENERAL SALES MANAGER. UNIT COUNT IMPROVED TO 280 PER MONTH WITH ALL-TIME RECORDS

ACHIEVED OF 308, 324, AND 351, ALL WERE RECORDS FOR THE NISSAN HOUSTON DISTRICT. DURING THIS TIME WE STILL MAINTAINED THE HIGHEST PRN

IN THE CITY. WHEN I LEFT IN 2006, WE HAD BEEN #1 FOR 28 STRAIGHT MONTHS WITH AN AVERAGE CSI OVER 92. ONE LAST NOTE, THE RECORD LEVELS

ACHIEVED HAS NOT BEEN DUPLICATED BY ANY NISSAN DEALER IN THE HOUSTON DISTRICT BEFORE OR AFTER.

● HELD #1 SPOT FOR 28 STRAIGHT MONTHS FOR THE HOUSTON DISTRICT

● ACHIEVED THE MOST IMPORTANT LEVEL OF OVER $1,000,000 GROSS MONTHLY

● QUALIFIED FOR EVERY SINGLE FACTORY SPONSORED CONTEST AND INCENTIVE PROGRAM FOR 2003,2004.2005.2006

● SALES VOLUME SOLD – 3,500+ NEW CARS ANNUALLY

WIESNER AUTOMOTIVE GROUP FULL LINE GENERAL MOTORS – HUNTSVILLE, TX, 1998 - 2001

F&I DIRECTOR

JOINED STORE AT A TIME OF TURMOIL. I QUICKLY IMPLEMENTED POLICIES AND PROCEDURES CONSISTENT WITH MY EXPERIENCE. IT ALLOWED STORE TO REGAIN

CONTROL AND PROFITABILITY WITHIN 90 DAYS. AFTER THAT, THE STORE TOOK ON A NEW LIFE AND SET A NEW BENCHMARK FOR THE OTHER STORES TO FOLLOW. IN

A 40 MONTH SPAN AWARDED TOP PRODUCER AWARD 35 TIMES, WHICH INCLUDED ALL 5 STORES WITHIN THE WIESNER GROUP. I ATTRIBUTE OUR SUCCESS TO

STANDING TALL ON PROCESSES AND HAVING PRIDE.

● RECEIVED TOP PRODUCER AWARD MULTIPLE TIMES

● AWARDED PLATINUM DEALER STATUS FROM GMAC A TOP ECHELON AWARD

EDUCATION & CREDENTIALS

2010 - VAN TUYL F&I UNIVERSITY - FULL COURSE CERTIFIED

1999 - GMAC F&I UNIVERSITY - FULL COURSE CERTIFIED

1997 - A.F.I.P. CERTIFIED

1993 - AMERICAN FINANCIAL INSURANCE COMPANY - CERTIFIED F&I PROFESSIONAL, CLASS II LICENSE

1974 - MEADOWBROOK HIGH, RICHMOND, VA.

TECHNICAL PROFICIENCIES:

PROFICIENT IN MICROSOFT WORD, EXCEL, POWERPOINT AND OUTLOOK AND INDUSTRY RELATED SOFTWARE, I.E, ADP, REYNOLDS AND REYNOLDS, AUTO

EXCHANGE, CAR RESEARCH AND DEALER TRACK.

Contact this candidate