Ramen Roy

C/O Late Narayan Roy

Guwahati Gitanagar, Noonmati,

Kamrup (M),781020

Mobile: +91 – 600*******

Email :romenroy81@gmailcom

Gender: Male

Marital Status: Married

Date of Birth:10th August 1997

Nationality : Indian

SUMMARY

•Skilled and qualified professional with over 3 years of experience in Hospitality Industry

•In depth knowledge of supervising staff to ensure cleanliness and tidiness of premises

•Proficient in responding to guests and resolving problems efficiently

•Hand-on experience in performing all necessary tasks to service beverages and food according to the hotel standards

•Delighting guests by offering trendsetting and innovative products and services, contributing to sales activates and assisting in maximizing revenues

•Conversant with Microsoft office, POS,Microsoft and internet skills

AVAILABILITY

• Ready to relocate

SKILL SET

•Supervising Operations

•People Management

•Room Dining order Taker

• Food and Beverage Butler Services

•Restaurant Management

LANGUAGE SKILLS

•Assamese, Hindi and English

EDUCATION

•Passed 10+2 from Narengee anchalic College in 2015 under AHSEC Board

WORK EXPERIENCE

*Lee Meridian Kochi (Industrial Training)

* Borgs regort & spa ( GEUST SERVICE ASSOCIAT)

*Novotel Imagica, Khopoli (GEUST SERVICE ASSOCIAT)

*Novotel Guwahati gs road (F&B LEVEL2)

* Vivanta by taj Guwahati (SENIOR GSA)

* Palacio hotel & club (BAR CAPTAIN)

Senior Guest service associate

• Interacting with the guests.

•Focusing their likes and dislikes while taking orders .

•Up selling the promotional food.

• Entertaining the children by providing colorful papers and crayons .

Guest service associate

•Communicating with the guests.

•Taking order from the guest (In Room Dining )

•Taking beverage order from the guest and serving them.

•Up selling of the new food item which has recently introduced in the menu .

•After serving the food knowing the guest satisfaction .

Steward

•Monitoring & ensuring F & B service operation

•Communicating with the guests and knowing their requirements

•Taking inventory of the department

•Responsible for all food and Beverage outlet set up and services to the customer

•Taking action to investigate and address all non-compliance of health and safety guidelines

•Responsible for proving advice and opinion on the introduction of new products, meals and service

•As Room dining order take

Industrial Trainee

•Supervision of in Restaurants

•Responsible for cutlery and crockery inventory

•Monitoring and knowing different sections in restaurant

•Helping and monitoring staff

•Handled stock and storage of the outlet

Date :18.12.2023 Signature :romen roy

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