Cameron Williams

Customer Service Advocate

Contact

**** ********* **. *******, **

30139

404-***-****

ad3n6y@r.postjobfree.com

Objective

Solid team player with an upbeat, positive attitude. Passionate about building customer relationships and defusing customer situations. Seeking to obtain a challenging position that will utilize my knowledge, talents, and skills, and provide opportunities for growth and advancement.

Education

University of Southern

Mississippi

BS in Speech Pathology

Key Skills

Marketing

Adaptability

Cash Handling

Technical Skills

Critical Thinking/Problem

Solving

Communication

Customer Service

Attention to Detail

REFERENCES

Available Upon Request

Experience

January 2022- August 2023

Customer Service Agent, American Airlines – Atlanta, GA Issued, reissued, and refunded passenger tickets when necessary. Booked, ticketed, and confirmed flight reservations. Rebooked passengers on oversold flights and during irregular operations. Performed passenger check-in and passenger seat assignment

(except curbside), rectified oversold seat assignments, and issued upgrades. Issued vouchers and/or coordinated with contractors for passenger hotel accommodations, meals, and transportation; coordinated refuel and refresh. Performed passenger boarding, including ticket lift and/or boarding pass lift/verification. Operated gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria.

July 2018- May 2023

Front Desk Agent, J.W. Atlanta Marriott Buckhead- Atlanta, GA Assisted Front Office Manager in writing/ implementing new policies. Assisted in training and improvement training of all Front Desk staff. Responsible for Daily Hotel Yield Rate Management and Occupancy. Maintained daily scheduling and payroll (40- hour equivalents). Utilized computer knowledge and skills including the hotel management system. Received guest complaints and ensured that they are satisfied and/or compensated as needed. Communicated with employees and understands Front Office and Corporate procedures.

March 2015- July 2018

CSR, ATT- Remote

Provided quality professional customer service which exceeds company standards of excellence and customer expectations. Managed customer questions, complaints, and billing inquiries with the highest degree of professionalism and empathy and courtesy to achieve one call resolution. Answered all tech/cellphone related questions and completed purchases. Drove repeat business by providing excellent service, accurate and thorough product and service knowledge, and thorough relationship building. June 2013- March 2015

Package Sorter, Amazon- Atlanta, GA

Responsible for ensuring outgoing shipments business needs and targets are met daily. Studies shipping notices, bills of lading, invoices, orders, and other records to determine shipping, priorities, work assignments, and shipping methods required to meet shipping schedules. Assists in overseeing outgoing shipping activities to ensure accuracy, completeness, and condition of shipments. Inspects loading operations to ensure compliance with shipping specification. Inspects material handling equipment for defects.

September 2010 – June 2013

Assistant Store Manager, Saks – Atlanta, GA

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Designed and implemented customer satisfaction metrics. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.