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Customer Service Manager

Location:
Rochester, NH
Salary:
50,000
Posted:
February 16, 2024

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Resume:

JOHN THOMPSON

** ***** **, *********, ** ***** · 603-***-****

ad3n6l@r.postjobfree.com

To replace this text with your own, just click it and start typing. Briefly state your career objective, or summarize what makes you stand out. Use language from the job description as keywords. EXPERIENCE

AUGUST 2020 – PRESENT

OUTSIDE SALES REPRESENTATIVE, ACOSTA

EMPLOYEE OF THE MONTH – JANUARY 2021

• Visit the assigned stores in the territory monthly

• Present new items for our clients and secure orders for same.

• Present promotional activity to store buyers and secure orders

• Access distribution on existing items to be sure they are being carried.

• Assist in any merchandising needed for our products.

• At home after the visit - enter the orders taken into our turnover order system and transmit to the office for delivery of the product by the distributors.

• Work with the store on all special projects such as demos, trade events, remodels, new store openings, etc.

• Maintain current knowledge of products we sell and new items.

• Maintain a rapport with regional managers of our clients.

• Keep all informed of issues with stores, competitive activity, trends etc.

• Maintain full distribution and display of products in assigned accounts.

• Rotate stock, clean and stock display, and price merchandise as appropriate.

• Perform such duties as checking date codes, ensuring adherence to approved plan JUNE 2017 – AUGUST 2020

CAR SALES, JT’S USED CARS

• Manage and successfully maintain self-employed business

• Assist customers who are looking to purchase a used vehicle

• Ability to determine a client’s budget to find a suitable car that matches their needs

• Attend car auctions to purchase vehicles

• Fix and repair cars as needed

2

APRIL 2012 – JULY 2017

MANAGER, D’ANGELOS

• Open and Close busy restaurant

• Always manage 3-8 employees at anytime

• Scheduled employee for work each

• Hired and terminated employees

• Trained new employee

• Maintained inventory of all products in restaurants

• Consistently met all budget requirements

OCTOBER 2010 – APRIL 2012

SHIPPING & RECEIVING, COLE HAHN

• Efficient and productive organization of the back-of-house areas to ensure proper, accurate and timely flow of merchandise to be distributed

• Safely drive forklift trucks and lift pickers throughout the distribution center

• Support the management team in expense control, inventory control, loss prevention, and timely completion of shipping and receiving reports.

• Ensure the timely processing of all shipments, transfers, damages, supplies and the overall organization of stock areas

MARCH 2004 – SEPTEMBER 2012

BARTENDER & MANAGER, APPLEBEE’S GRILL & BAR

• Hiring and training new team members

• Provide managerial assistance to the General Manager (GM) and

• Ability to run store when GM is not available Opened/Closed Restaurant

• Excellent customer service skills in an establishment

• Addressed customer complaints and resolved conflicts

• Handle cash transactions and nightly deposits to bank

• Managed 3-7 employees each shift

• Maintain food orders and food costs

MARCH 2001 – SEPTEMBER 2004

MERCHANDISER/SALES REPRESENTATIVE, CAPITAL DISTRIBUTOR

• Provided Customer Service while maintaining a good working relationship with retailers Inventory Management

• Consistently tracked all inventory - stocking and ordering all product needed

• Loading, packing including shrink wrap pallets by driving fork truck and lift pickers

• Contributed to the profitability of the store with merchandise handling, replenishment, and inventory control

• Built and created display cases

• Vigilant awareness of potential loss prevention issues

• Assisted with advertising, marketing, and sales efforts 3

SEPTEMBER 1999 – MAY 2001

FRONT DESK SUPERVISOR/YOUTH & ADULT COORDINATOR, YMCA

• Managed weekly work schedule for 10 employees.

• Conducted interviews for new staff and handled any employee terminations.

• Developed sport programs for youths and young adults. Organized charity tournament events to help fund YMCA programs.

• Managed financial transactions, data entry and overall record keeping.

• Provided a high level of customer service to each YMCA member SEPTEMBER 1996 – AUGUST 1999

SHIPPING & RECEIVING, WALMART DISTRIBUTION CENTER

• Overseeing and/or handling the receipt, input, sorting, loading, and unloading of products, items, or merchandise

• Multi-tasking a variety of warehouse activities such as processing, packaging, and shipping orders correctly

• Ensuring detailed organization of stock and maintenance of inventory

• Inspecting products to check for defects and damages NOVEMBER 1992 – AUGUST 1996

SHIPPING & RECEIVING, PRIME TANNING

• JT please provide me with job description…..

EDUCATION

JANUARY 2005 - JUNE 2007

ASSOCIATE DEGREE IN MASSAGE THERAPY, MCINTOSH COLLEGE JUNE 1996 – DECEMBER 1998

SOLDERING/BRAZING – ELECTRICAL CERTIFIED

SKILLS

• Inventory (5 years)

• Inventory Management, Microsoft Word,

Scheduling (3 years)

• Word (5 years)

• Operations, training (10+ years)

• retail sales (5 years)

• Team Building (5 years)

• Payroll (1 year)

• Data Entry (5 years)

• Management (5 years)

• Customer Service (10+ years),

• Sales (7 years)

• Communications (5 years)

• Warehouse Experience (5 years)

4

ACTIVITIES

2014 - PRESENT

VOLUNTEER - FARMINGTON 500 BOYS CLUB

Teaching kids the fundamentals of football Helped the assistant coach during football season 2014-2015

VOLUNTEER – SALVATION ARMY ROCHESTER, NH

Kettle Bell Ringing during holiday season

2005- 2012

VOLUNTEER - SAINT CHARLES CHILDREN’S HOME ROCHESTER, NH Plan two athletic events each year to raise funds for this intermediate group home for children of families in crisis

2010- 2013

VOLUNTEER – ROCHESTER COMMUNITY CENTER ROCHESTER, NH Referred Basketball Games Taught Pre-school to first graders fundamentals of basketball Helped organize and setup sport functions Custodial Work at the Rochester Ice Arena



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