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Customer Service Special Education

Location:
Urbana, IL, 61801
Salary:
58,000
Posted:
February 16, 2024

Contact this candidate

Resume:

Jean Ann Pumphrey

Oakwood, IL *****

ad3n6g@r.postjobfree.com

+1-217-***-****

I currently have my Professional Educator’s License in School Social Work. Authorized to work in the US for any employer

Work Experience

Brand Ambassador/Consultant

Push Company - Illinois

January 2022 to Present

Independent sales and marketing. Educating consumers and promoting products through demonstrations, presentations, and customer interactions. Provide information and answer questions pertaining to the product that I am promoting for the event. Consultant/Life Coach/Counselor

Self Employed Contractor - Oakwood, IL

April 2020 to Present

I work part-time with individuals, families, and couples who are seeking ways to reduce stress, improve communication skills, manage anxiety and depression. I help people explore ways to meet their goals and provide support and encouragement as they progress towards becoming the person they want to be. Server

Red Lobster - Champaign, IL

July 2021 to December 2021

Customer service duties including accurately serving food and drinks to customers. Cleaning, assisting coworkers with duties. Multitasking in a busy environment while maintaining a positive attitude. Bartender/Server

Boomerang Bar and Grill - Urbana, IL

January 2021 to August 2021

Customer service, providing food and beverages, cleaning, stocking, and managing the inventory of the establishment.

Accurately multitasking and maintaining a positive attitude and energetic work ethic. Customer Service Associate/Bartender

Lucky Luke's Gaming - Urbana, IL

January 2021 to April 2021

Greeted customers,, responded to inquiries and issues, responsible daily operations,, operated the cash register, maintained accurate financial records, served drinks and snacks to customers, and cleaned the establishment daily. Provided a friendly and welcoming environment to patrons. Social Worker

Danville School District - Danville, IL

August 2016 to May 2019

Danville School District #118

South View Upper Elementary School

(2016-1017 school year)

Meade Park Elementary school

(2017-2019 school years)

• Provided social work services to a caseload of 40 special education students grades k-6. Assisted general education and special education students with crisis intervention, conflict resolution as well as student mediation. Facilitated group activities with general education students in a building with 837 students (South View) and 400 students (Meade Park).

• Administered academic and behavioral scales and testing and interpreted data for reports.

• Attended and took notes for all special education, domain, and EDC meetings.

• Maintained confidential records, compiled social development studies and health reports.

• Conducted groups and individual sessions using trauma-informed interventions.

• Home visits and case management as needed.

• Collaborated with staff members on the Crisis Intervention team and behavior committees.

• Participated in special education team meetings to develop strategies to help students improve behavior, grades, and attendance.

• Participated and attended IEP meetings and assisted in the implementation of interventions according to the students' individualized goals and needs.

• Linked parents and students to community resources as needed. Social Worker

Circle Academy Vermilion

August 2014 to July 2016

• Provided social work services to a caseload of 35 (ED) special education students grades K-12.

• Maintained confidential records and compiled reports according to IDEA

• Conducted groups and individual sessions using evidenced based interventions.

• Home visits and case management services.

• Collaborated with staff members on the Crisis Intervention team and behavior committees.

• Participated in classroom team meeting to develop strategies to help students improve behavior, grades, and attendance.

• Administered academic and behavioral scales and testing and interpret data.

• Participated and attend IEP meetings and assist in the implementation of interventions according to the students' individualized goals.

• Linked parents and students to community resources as needed. Substance Abuse and Anger Management Counselor

Custom Counseling Services - Urbana, IL

June 2009 to September 2015

• Provided individual and group counseling in outpatient and residential settings.

• Compiled DUI evaluations, and written response letters to the Secretary of State of Il.

• Collaborated with other professionals and agencies regarding clients' needs

• Produced court reports as needed and assisted with probation accountability programs. Bridge Transition Coach/Case Manager

CRIS Healthy Aging

July 2013 to August 2014

Provided community support to Medicare recipients being discharged from the hospital; documenting physical, health and social needs of the clients.

• Provided referrals to community agencies on behalf of clients.

• Administered surveys documenting levels of personal responsibilities relating to health care.

• Maintained confidential records according to HIPPA rules.

• Provided health education for clients regarding medication, lifestyle and dietary changes post discharge from the hospital.

Social Worker-Intern

Georgetown-Ridge Farm Schools #4

August 2012 to May 2013

• Provided a variety of social work services grades Pre-K-12.

• Maintained confidential files.

• Provided individual and group counseling in 3 separate schools.

• Administered RTI and PBIS supported interventions.

• Administered academic behavioral scales and testing and interpret data for reports. Graduate Teaching Assistant

University of Illinois College of Education - Urbana, IL January 2012 to May 2012

• Graduate teaching assistant--Adolescent Psychology Dept.

• Classroom and online instruction for future teachers.

• Administered, graded and distributed classroom assignments, homework, and final exams. Graduate Assistant

University of Illinois at Urbana-Champaign

September 2011 to January 2012

• Research assistant--surveying 5th and 6th grade students regarding learning styles.

• Maintained confidential records and compiled data. DUI Services Counselor/Coordinator/Supervisor

Prairie Center Health Systems, Inc - Urbana, IL

September 2002 to July 2008

• Supervised the DUI, Assessment, and Intake Departments.

• Completed the written application process to be a state of IL approved provided for a domestic violence offender program.

• Facilitated and supervised a Partner Abuse Intervention Program to court mandated domestic violence offenders.

• Facilitated Driver Risk Education Classes for DUI offenders.

• Created and maintained confidential statistical records.

• Provided substance abuse, mental health, and family counseling to a diverse client population.

• DUI evaluator/outpatient substance abuse counselor

• Performed annual employee evaluations for 6 staff members that I supervised.

• Collaborated with outside agencies to further the development of professional relationships for the agency.

Substance Abuse Counselor

L.W.'s Place - Champaign, IL

July 2000 to December 2002

• Planned activities for youth clients and supervised Interns.

• Provided individual counseling and facilitated group counseling.

• DUI evaluator/outpatient counselor.

• Provided case management to DCFS clients.

Server

Perkins Restaurants & Bakery - Champaign, IL

June 1999 to March 2001

Part-time server while attending school and working a second job. General customer service responsibilities and food server. Registrar

Centennial High School - Champaign, IL

July 1997 to August 1999

• Maintained student records and transcripts for 1500 enrolled and 1500 inactive files.

• Provided clerical support for the guidance counselors, special education director, school psychologist and school social worker.

• Supervised student workers in a Work to Learn program. Education

MSW in School Social Work

University of Illinois, School of Social Work - Urbana, IL June 2010 to May 2013

B.A. in General Studies

Eastern Illinois University - Charleston, IL

May 2007

Skills

• Excellent time management and leadership skills

• Exceptional communication, computer, clerical, and problem solving skills

• Friendly and disciplined, is a strong leader and team player

• Compassionate and empathetic

• Case Management

• Counseling

• problem solving

• Microsoft Office

• Addiction Counseling

• Mental Health Counseling

• Motivational Interviewing

• Experience working with Special Education students (6 years)

• Cognitive behavioral therapy (10+ years)

• Crisis Management

• Child & Family Counseling

• Microsoft Excel

• Customer Service

• Leadership Experience

• Merchandising

• Intake Experience

• Curriculum Development

• Program Development

• Group Therapy

• Bartending

• Autism Experience

• Behavior Management

• Meeting Facilitation

• Cognitive Behavioral Therapy

• Research

• Conflict Management/Resolution (10+ years)

• Classroom Management

• Supervising Experience

• Tutoring

• Program Management

• Presentation Skills

• Teaching

• Health coaching

• Leadership

• Microsoft Word

• Microsoft Outlook

• Patient monitoring

• Communication skills

• Computer skills

• Care plans

• Analysis skills

• Project management

• Trauma Informed Therapy (6 years)

Languages

• English - Expert

Certifications and Licenses

Professional Educator License



Contact this candidate