Alireza Ranganian

**** ****** **** **., ********, CA 94553

925-***-**** ad3n6e@r.postjobfree.com

PERSONAL PROFILE

A highly energetic, motivated, and result-oriented individual with over 19 years of hands-on experience in sales and customer services. An individual who has welcomed the assigned responsibilities and has delivered effective solutions and results which significantly have contributed to the overall target goals of my employers.

QUALIFICATION

• Sales: excellent ability to engage in sales negations with people from all walks of life.

• Customer Service: Extensive knowledge and experience in customer facing situations and/or using telephone to resolve customer related issues.

• Operational Management: Ability to manage personnel, mentoring, bringing up level of service and deal with difficult situations when needed.

• Computer Software: Good experience using Internet Explorer, Microsoft Office and various computer-programming languages.

SKILLS

• W ell-developed: skills and knowledge of the restaurant operation and restaurant management.

• Excellent: understanding of restaurant staff scheduling.

• Good ability: to establish professional relationship with clients, suppliers and service providers.

• Communicate: equally well with clients and business/professional associates. EXPERIENCE

San Francisco Campus Jan 2023 – Present

By Morrison

Director of Food and beverage

• Oversees dining services operations of a medium to large location.

• Interacts with Residence/customers and resolves Residence/customers complaints in a friendly and service-oriented manner.

• Assists with profit and loss and budgeting as it pertains to this account.

• Works with the chef and management team in creating menus and providing quality food.

• Assists in the responsibility for all food service-related activities and be primarily involved in meal services in a seated dining room setting, including quality improvement, sanitation, infection plan of operation.

• Assist with the rollout of new culinary programs in conjunction with the marketing and culinary team.

• Assist with the preparation of quarterly reports for client presentations.

• Works with marketing and culinary department to ensure the food program reflects the vision of the company.

• Communicates with the culinary department to ensure the food program reflect the vision of the company.

• Perform other duties as assigned.

Moraga Country Club

Moraga, California Feb 2019 – Jan 2023

Director of Food and Beverage

• Responsible for the Club’s dining services and all food and beverage production throughout the club.

• Directly supervises the beverage manager, banquet manager and dining room manager.

• Hires, trains and supervises subordinates and applies relevant marketing principal.

• Develops an operating budget for each of the department’s revenue outlets.

• Manages the department’s long-range department needs.

• Consult daily with executive chief, catering director and other club administrators to help assure the highest level of members’ satisfaction at minimum cost.

• Monitors employee records to minimize overtime and keep labor costs within budget.

• Assures that all standard operating procedures for revenue and cost control are in place and consistently followed.

• Assures that all applicable club policies and procedures are followed. Oakland International Airport

Oakland, California Feb 2016 – Feb 2019

Food & Beverage Multi Operations Manager II

• Responsible for managing the operations of assigned QSR and /or casual dining units in support of the location Director of Operations.

• Achieving targeting sales, profitability, customer service and market share goals.

• Insures daily operations are open and stuffed properly to business.

• Monitor activities, duties and responsibilities de except level associates on the management team to performing on daily bases.

• Insure an exceptional level of food, service, ambience and overall customer and associate satisfaction.

• Analyze and manage financial result of the unit to insure maximum profit.

• Identifies and executes hiring, termination, advancement, promotion or any other associate status change at the unit.

• Provide the highest quality of customer service to the customers at all times, including monitoring guest interactions to insure proper training of all staffs. Cheesecake Factory Jun 2011 – Sep 2015

Pleasanton, California

Sr. ll Manager

• Maintain the bar inventory and the quality of the drink orders.

• Responsible for scheduling the staff of Seventy-Five.

• Ordering supplies and liquor for the entire store.

• Training the new staff while maintaining the current quality of service.

• Maintaining the current liquor accuracy of 98.7% which is the highest in the district.

• Performing the Floor Manager duties to oversee the quality of food and services.

• Personnel Training, Hiring, Building teams

Faz Restaurant (Four point by Sheraton) Aug 2008 – Jun 2011 Pleasanton, California

General Manager

• Day-to-day operation of the restaurant.

• Scheduling 95 full-time and part-time staff members on a regular basis.

• Locating suppliers and managing our food and beverages ordering processes and logistics.

• Processing financial data, balancing accounts, coordinating payroll, handling deposits and reporting daily financial results to corporate office on a daily basis.

• Creating marketing strategies to expand customer base.

• Complete Human Resource responsibilities including the hiring process. Fidelity Capital Funding Sep 2004 – Feb 2008

San Ramon, California

Sr. Mortgage Consultant

• As a team leader I manage and mentor up to 10 mortgage specialists at a time.

• I located my clients, identified their mortgage needs and provided solutions that benefit them best.

• Responsible for marketing and advertising campaign to continuously locate new clients.

• W inner of the Giant Crystal reward for being the highest revenue producer in 2005 Sam’s Club May 2007 – Feb 2008

Concord, California

Sr. Marketing Team Lead

• Managed a sales team responsible for selling membership.

• Generated various customer reports and managed customer service issues.

• Coordinated marketing events with local businesses to expand our customer base. Basil Leaf Cafe Mar 2003 – Oct 2005

Danville, California

Sr. Manager

• Started my job as a server and I was promoted to managerial position within 4 months.

• Responsible for the operation of the restaurant during the assigned shift.

• Responsible for ordering the proper supplies and items

• Monitoring the quality of customer service provided by staff United Parcel Services Apr 1992 – Sep 2004

San Ramon, California

Delivery Specialist

• Schedule and prepare daily Parcel Delivery Reports for 17 routes.

• Utilized special tracking program to generate Daily Delivery and Charge on Delivery Reports.

• Ranked in the top 5% for on-time delivery accuracy and reporting.

• Provided professional assistance and training to new employees. PROFESSIONAL DEVELOPMENT

• Financial Profit and Lost - City College, Redwood City, CA – May 2008

• Attending various real estate and mortgage seminars to keep up to date with the changes in the industry.

• Member of the San Ramon, Club Sport Hand-ball team.

• Member of the California 2000 Hand-ball league.

LICENSES/ CERTIFICATIONS

Holding license/certificates

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California Real Estate License

California Public Notary License

Sep 2005 – Current

EDUCATIONS

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California State University, Hayward, California

Sep 1994 – May 1998

Bachelor of Computer Science

• Los Positas College, Livermore, CA

Association of Science Degree, Computer Sc

Sep 1992 – May 1994

REFERENCES

Available upon request.

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