John Caratzola

**** ****** **

Millbrook AL, ****4

956-***-****

ad3n5c@r.postjobfree.com

McDonalds 07/23 to 01/24

Job Description: Shift Manager (Montgomery ALA)

Making sure the shift was running correctly placing of staff in their positions for pre shift bagging of food for drive thru taking orders for drive thru and taking orders for walk in customers. Food safety prep work making sure the food was at the correct temperature before serving the food. Opening the store in the morning and closing the store at the end of shift. Also counting down the cashier draws at the end of shift and counting down the safe at the end of the shift. Also doing the fry products and working the grill cooking 4.1 quarter meat and cooking the 10.1 patties as well. Also making fountain drinks as well and servicing machines that needed to be serviced as well when machines went down as well general customer service handling customer complaints and escalation of the situation with customers.

Advanced Call Center 06/23 to 07/23

Job Description: customer service rep for bank of America (Harlingen Tx) Answered inbound calls and made outbound calls to customer regarding. Fraud claims on there atm debt cards filed reports and taken down are information pretending to the fraud claim reviewed transactions with the customer and verified locations of where the customer was when the fraud on the atm debt cards and there where abouts. Also followed up with customer during the investigations of the claims and also closing out debt cards that was used during the fraud attempts and also issuing out new debt cards for the customer and also answering fraud alerts and verifying the transactions was the customer doing the transactions at the time the fraud alert came in as well.Unrestricting of debt card once the customer was fully verified and the transactions was verified the customer did do the transactions.

Task Us 1/22 to06/2

Job Descripton Customer Service for Carvana as Advocate

/underwritng (Harlingen Tx)

Responsible for educating the customer on

the step-by-step process of purchasing a car.

Assisting customers in uploading documents

and other required information to lead to a

successful purchase of there dream car or

truck.

As a underwriter this duties are as follows

researching a clients credit, income and

assets and reviewing applications based on

policy guidelines and performing risk

assessment reports.

Review of applicants’ personal documents

such as they are driving record, credit report

and income statements.

Also following of state-by-state guidelines to

make sure we are within the letter of the law

when it comes to insurance requirements and

licensing requirements for driver licensing

and within guidelines set forth by each

individual state and tags title and

registration.

TELEPREFORMANCE

Job Description Customer Service Rep 09/20 to 11/20 correcting in accessories on members accounts

Providing list of doctors to the members in their area Answering calls related to horizon NJ health Medicaid calls. Manpower

Job Description Warehouses Worker

Pulling of items for processing out of the

warehouse

Scanning of items for inventory control

And logging items for shipping

Boxing up and shirk wrapping shipping boxes.

And moving to the loading dock area

10/20 to 19/20

Vets Securing America (brownville Tx)

Job Description Commissioned Security Officer 01/18 to 10/20 violators of rule infraction: loitering, smoking, and the carrying of forbidden articles Apprehension of Warned violators. Watched for reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked.

Observation of departing personnel to guard against theft of company property. Permitted authorized persons to enter property.

Processing of inbound bills of lading pretending to freight inbound for the warehouse logging in trackers and trailers and doing vehicle inspections for unauthorized passengers and doing vehicle inspections of outbound personnel for unauthorized removal of product or equipment. ABC Legal.

Job Description Process Server TX

Serve papers.

Provide reports.

07/17 to 10/20

Serve court processes and orders, such as subpoenas and summonses. Receive papers to be served from attorney, court clerk, or magistrate. Use state, county, and city records, telephone directories, public utility records, to locate persons to be served and deliver document.

Record place and time of delivery

May deliver documents between courts and attorneys and general messages. Deliver summonses.

Track down defendants.

Know a defendant’s schedule.

Statewide Civil Process Inc.

Job Description Process Server

Serve papers.

Provide reports.

03/17 to 01/20

Serve court processes and orders, such as subpoenas and summonses. Receive papers to be served from attorney, court clerk, or magistrate. Use state, county, and city records, telephone directories, public utility records, to locate persons to be served and deliver document.

Record place and time of delivery

May deliver documents between courts and attorneys and general messages. Deliver summons

Track down defendants.

Know a defendant’s schedule.

American Surveillance co Inc (brownville tx)

Job Description: Commissioned Security Officer

05/17 to 02/19

Warned violators of rules as loitering, smoking, carrying forbidden articles. Checking employee badges and logging in visitors and issuing of temp badges and notifying the current department of the person that they are visiting.

Violators apprehended.

Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked. Observed company property of departing personnel to guard against the possible theft of company property and possible removal of restricted items Permitted authorized persons to enter property. Dipo Security and Investigations Service Harlingen TX 03/12 to 04/18 Job Description: Lieutenant

Supervisory over officers making sure their duties and assignments are completed. Filling out company time sheets and shift reports correctly and accurately. Making sure the officers are following safety procedures and following company policies out lined by our clients.

Doing weekly schedules making sure all client post and shifts are covered and staffed adequately. Doing job interviews and doing the proper paperwork for the hiring process and interviews of potential hires. Filling company reports and handling the writing up of the disciplinary reports. Doing contract sales and meeting up with the potential clients and current clients to discuss and or address changes the client needs and security measures if any needs to be changed and to discuss the quality of service the client is receiving. Doing post inspections on security officers and safety and welfare checks of the officers under my command.

Allied Universal Harlingen TX

02/23/15 to 05/20/17 (Weslaco tx)

Description: HEB warehouse

Warned violators of rule infraction: loitering, smoking, and the carrying of forbidden articles Apprehension of violators. Watched for reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked.

Observation of departing personnel to guard against theft of company property. Permitted authorized persons to enter property.

Processing of inbound bills of lading pretending to freight inbound for the warehouse logging in trackers and trailers and doing vehicle inspections for unauthorized passengers and doing vehicle inspections of outbound personnel for unauthorized removal of product or equipment. Teleperformance USA 10/13/2014 to 02/20/2015

(Customer Service Representative/Billing/Tech Support) Edinburg Tx Job Description: Microsoft X-box customer service representative

-Responsible for all of customer inquiries and questions and to always provide excellent customer service.

-Follow up to customer inquiries by taking specific action in a timely manner.

-Troubleshoot equipment and system problems

-Exercise retention efforts when appropriate

-Problem solve to help customers

-Appropriately communicate with upset customers to resolve them inquires

-Identify customers who are comparison-shopping and inquiring about contract terms-assisting the customer with the correct price plan.

-Trouble shooting hardware issues with consoles and networking Protect and Serve Security Company

Brownsville, TX

(Security Officer)

09/18/14 to 11/10/14

Job Description: The client was palm air hotel when the National Guard was stationed there. Warned violators of rules as loitering, smoking, carrying forbidden articles. Violators apprehended.

Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked. Observed company property of departing personnel to guard against the possible theft of company property and possible removal of restricted items Permitted authorized persons to enter property

Investigations and Global Security Alamo Heights Inc. San Antonio, TX 06/14/14 to 09/02-14

(Security Officer)

Job Description: The client was an oil company refurbishment of tankers and fag hauling. Warned violators of rule infraction: loitering, smoking, and the carrying of forbidden articles. Apprehension of violators

Watched for reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked.

Observed company property of departing personnel to guard against the possible theft of company property and possible removal of restricted items. Permitted authorized persons to enter property

Karnes County Detention Center

Floresville, TX June 2013 to May 2014

(Correctional Officer)

Job Description: The facility was multiple jurisdictional U.S. marshal service,

(ICE) Immigration, (local county) for

Baxter county and Wilson county

Inmate Care

Detention officers are responsible for providing general care to incarcerated individuals, including but not limited to basic first aid and meals. Communication

Maintaining proper communication with co-workers and inmates is a major responsibility for detention officers. This includes the use of electronic devices such as radios, intercoms, and telephone systems.

Control Methods

Detention officers are required to use approved restraints, such as handcuffs, to control the behavior of incarcerated individuals.

Perform Searches

Detention officers are responsible for searching inmates, visitors, vehicles, and all possessions that may be used for housing contraband. Provide Transportation

Officers in detention facilities are required to transport inmates to other facilities, as well as to and from court dates, while practicing proper restraint methods. Maintain Regulations

Detention officers must strictly comply with regulations concerning uniforms, weapons, and equipmen

War Eagle Security

San Antonio, TX 01-2013 to 06-2013

(Security Officer)

Job Description: vehicle patrolling of neighborhood under construction,

. Warned violators of rule infraction: loitering, smoking, and the carrying of forbidden. articles Watched for reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked.

Apprehension of violators

Apprehended violators

Observed company property of departing personnel to guard against the possible theft of company property and possible removal of restricted items. Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.

Permitted authorized persons to enter property.

Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment.

Executed daily operations of proper security and looking out for material thief’s trying to steal copper.

.

DIPO Security

Harlingen, TX

Security Officer

03-12 to 1-13

Job Description: Apartments, Condos, Rental Property, High Rise Condos, and Construction Sites Watched for reported irregularities such as fire hazards, leaking. water pipes and security doors left unlocked.

Violators apprehended.

Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.

Observed company property of departing personnel to guard against the possible theft of company property and possible removal of restricted items. Permitted authorized persons to enter property.

Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment. Executed daily operations of proper security and traffic control and working of main events.

Valley Wide Security

Brownsville, TX

Security Officer

- patrol of wind farms under construction

02-12 to 06-12

Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.

Observed company property of departing personnel to guard against the possible theft of company property and possible removal of restricted items. Authorizing of permitted parties to enter property.

Advanced Call Center Technologies LLC Harlingen, TX Client was bank of America

(Customer Service Representative) 01-2010 to 05-2012 Records corrected in the system.

Customers’ questions answered about their short sell. Records of the short sale maintained All aspects of the short sell process were learned. Responded to requests about the short sale process and the deed in lieu information and provided information about the foreclosure process by telephone. Submitted request to correct files that have be sold that are still showing an active account to be closed out.

Updated notes on the account when callers phoned in about the status of their short sale account and asked about the foreclosure sale date. All aspects of the short sell process were learned. Responded to requests about the short sale process and the deed in lieu information and provided information about the foreclosure process by telephone. Submitted request to correct files that have be sold that are still showing an active account to be closed out.

Updated notes on the account when callers phoned in about the status of their short sale account and asked about the foreclosure sale date

Salvation Army

Bell Ringer-

Harlingen, TX 12/09 to 01/09

Job Description:

-Involved requesting donations from the public.

-Providing security for the donations location as well as doing customer service with the use of an electronic card reader to assist customer in making electronic donations Coastal Security and Investigations

Brownsville, TX 08/07 To 04/09

(Security Officer)

Warned violators of rule infraction: loitering, smoking, and the carrying of forbidden articles Apprehended violators of rule infraction. Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.

Permitted authorized persons to enter property.

Registered times of inspections trips at watch stations and complete the logs as needed. Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment.

Executed daily operations of proper security and traffic control and working of main events plus working on details of high-profile clients.

Secure 1 One

Harlingen, TX

(Security Officer) Job Description:

Warned violators of rule infraction, such as loitering, 05/07 to 08/07

Sounded alarm and called police and fire department by telephone in case of fire and presence of unauthorized persons.

Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entries. Time Warner

Harlingen, TX

(Cable Installer)

Job Description:

10/06 to 05/08

Installation and disconnection of service residential video, data, and voice services. Perform underground and aerial cable service installations and disconnects. Configure coaxial drop system to meet Time Warner Cable installation standards. Analyze, maintain, and repair residential coaxial drops system phone wiring data network equipment and service.

Install Time Warner customer premise equipment while maintaining an accurate and complete inventory of all company issued equipment. Educate customer about Time Warner Cable products and services and present them with service upgrade opportunities.

Perform personal computer software configurations. Identify defective customer equipment and ensure a timely return to the warehouse for processing Communicate routine demand plant maintenance and demand construction referrals. May be required to work overtime as necessary and to perform on-call duty during non- business hours in areas that require on-call duty, including weekends and Holidays. Assistance in on-the-job training of another Field Technician as necessary Securitas

Weslaco, TX

Security Officer 07/06 to 10/06

-Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites. Global Electric

Brownsville, TX (Electrician Apprentice)

Job Description:

01/06 to 06/06

Assisted electrician in planning layout and installing and repairing wiring electrical fixtures apparatus and control equipment.

Gathered tools and materials needed for the day.

Worked with electrician to prepare sketches showing location of wiring and equipment. Follow diagrams or blueprints ensuring that concealed wiring was installed before completion of future walls, ceilings, and flooring.

Pulled wiring through conduit and made connections. Connect power cables to equipment such as electric range or motor and installed grounding lead Observed electrician testing continuity of circuit to ensure electrical compatibility and safety of components using testing instruments such as ohmmeter, battery, buzzer, and escalope Assisted in lifting, positioning, and fastening wiring conduit and motors. Excellent track record of no injuries on the job

Performed minor repairs such as replacing fuses, light sockets, bulbs, switches using hand tools Maintained tools and equipment and kept supplies and parts in order. Disassembled defective electrical equipment and replaced defective or worn parts and reassembled equipment with hand tools.

Assisted in other processes such as measuring, cutting, bending, assembling, and installing electrical conduit, splicing wires, connecting wiring to lighting fixtures and power equipment and installing control and distribution apparatus Applied knowledge of bending rigid pipe and conduit.

Dixie Electric Montgomery, Alabama

(Electrician Apprentice) 10/04 to 11/05

Placed barricades around open manholes and excavations and below crewmembers working overhead to protect workers and public from injury. Assisted electrical workers in installation, maintenance and repair of electric-power generation and distribution equipment, underground cables, and related facilities. Dug trenches, placed shoring and lowered tools and materials to workers in excavations and vaults. Positioned manholes and reels of electric cable alongside trenches when required Guided cable as it was pulled into ducts to prevent damage to lead sheath.

Broke up concrete using air hammer to facilitate the repair of equipment also rigged scaffolds and hoists that was needed for the job assignment. Scaffolds and hoists rigged when needed.

Helped move heavy machine parts to assist in assembly and repair of generators, converters, switchgear, and related equipment at generating station and substation. Drove truck company vans and trucks.

Trimmed trees and cleared undergrowth along right-of-way. Provided personalized service to customers.

Resolving problems by assisting subordinates and supervisors U.S. Security Associates

Montgomery Alabama

(Security Officer) 07/04 to 10/05

Resolved problems by assisting subordinates and supervisors Controlled traffic of grounds from building and to the parking area.

Opened gates to allow entrance and exit of employees, truckers, and authorized visitors. Checked credentials and approved rosters before admitting anyone. Issued passes at own discretion and on instructions from superiors. Directed personnel and visitors to various parts of the buildings and grounds. Inspected outgoing traffic to prevent unauthorized removal of company property and products and restricted items from the property.

Recorded trucks numbers and other third-party carriers entering and exiting the property daily. Required permits from employees for tools and materials taken from premises Paragon System Inc.

Huntsville Alabama 35805

(Security officer) 04/04 -7/04

the client was federal protective service federal court security Studied federal security regulations and restrictions relative to company operations of the property being secured. Directed activities of personnel and updating the security measures when it was needed to secure the property well.

Requested deviations from normal operations when restrictive regulations interfered with property security activities.

Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks,

Guarded against fire, theft, vandalism, and illegal entries of industrial and commercial properties. Warned violators of rule infraction: loitering, smoking, and the carrying of forbidden articles. Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked Sounded alarm and called police or fire department in case of fire or untutored personal on property.

Permitted authorized persons to enter property. Registered time of inspections trips and recorded times at watch stations

Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment Fire watch

Tallapoosa Entertainment

Montgomery Alabama

Security Officer

06/03 to 06/04

Patrolled, periodically, buildings and grounds of commercial establishment work sites.

Monitoring of CCTV, monitoring of patrons or employees to prevent theft of casino assets and suspected tampering of machines. Victory Land

Tuskegee, Alabama

Security Officer 01/03 to 05/03

Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites. Examined doors, windows, and gates to ensure that they were secured. Masters Security

Montgomery AL

Security officer- 08/02 to 01/03 gas stations mainly Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites. Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entries. Examined doors, windows, and gates to ensure that they were secure. Performed janitorial duties and set thermostatic controls to maintain specified temperature in buildings and cold storage rooms.

Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment.

Registered at watch stations to record time of inspection tripsTallapoosa Entertainment Montgomery Alabama

Masters Security

Montgomery AL

Security officer- 08/02 to 01/03

gas stations mainly

Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites. Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entries. Examined doors, windows, and gates to ensure that they were secure. Performed janitorial duties and set thermostatic controls to maintain specified temperature in buildings and cold storage rooms.

Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment.

Registered at watch stations to record time of inspection trips. Sentinel Patrol

Montgomery Alabama

Security Officer- Apartments, housing projects, restaurants, 01/02 to 05/02 Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entries and patrolling of property using squad car.

Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites.

Guarded industrial and commercial properties against fire, theft, vandalism, and illegal entries. Examined doors, windows, and gates to ensure that they were secure. Performed janitorial duties and set thermostatic controls to maintain specified temperature in buildings and cold storage rooms.

Recorded data, such as property damage, unusual occurrences and the malfunctioning of machinery and equipment.

Registered at watch stations to record time of inspection trips Assisted in car stops and handling of hostile Situations at night clubs and at apartment complexes and maintaining route patrols of client prope

D.S.I

Montgomery Alabama

Security Officer 09/01 to 01/02

federal protective service federal court security Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked. Inspected equipment and machinery to ascertain if tampering had occurred.

Responded to written and telephone requests for information as needed. Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites. Examined doors, windows, and gates to ensure that they were secure. Learned all aspects of was required by the G.S.A

Murray Security

Montgomery, Alabama

(Security Officer) 03/01 to 09/01

Patrol of public parks and recreational sites. And night watch of local businesses Patrolled city housing projects and community parks to prevent crimes, quell disturbances and maintain civic harmony.

Conferred with individuals involved in disturbances to determine cause and course of action to take.

Expedited communication from general personnel and upper levels of management.

Patrolled assigned areas by either foot of motor vehicle. Education: Professional Career Development Institute Norcross GA 30092

Diploma

1999

Kaplan University 1801 east Kimberly road suite 1 Davenport IA 52807 Criminal Justice Counter Terrorism not finished.

References:

Harry Wilson 956-***-****

Anel Munguia 956-***-**** Ext 07

Licenses, commissioned security officer, private investigator, contract salesperson, company manager, and certified process server in Texas 9

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