Customer Service Administrative Assistant

Ma. Imma Rabina

**********@*****.*** 099******** Ouano Compound, Zone Paliya Paknaan, Mandaue City

SUMMARY

Dedicated individual with a wide variety of experience. I have 3 years’ experience in basic accounting and handling office works. Orderly and committed real estate virtual assistant offering of solid skills in customer service and resilience to handle challenges of fast-paced environments. Good multitasking abilities and self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

EDUCATION

BS in Business Administration Marketing Management 2013 - Present University of Cebu - Lapu Lapu and Mandaue, A.C. Cortes Avenue, Brgy Looc, Mandaue City

WORK EXPERIENCE

Customer Experience Specialist February 2023 - January 2024

Junrex - Samsung Customer Service, Cebu Business Park, Archbishop Reyes Avenue cor. Cardinal Rosales Ave., Brgy Luz, Cebu City

• Assist customers with issues regarding the products.

• Communicate technical issues appropriately both with technical team and the customers.

• Address general product related inquiries regarding feature, availability and pricing.

• Utilize company software with skill and proficiency.

• Provide support for the customer's concerns.

Admin Virtual Assistant November 2021 - December 2022

Properties We Buy, Jacksonville, Florida

• Research and data mining on properties.

• Organizing data for the text and cold callers.

• Assist with the scheduling of meetings and appointments.

• Data entry, specifically entering orders into our CRM.

• Sorting emails and responding to possible leads.

• Make daily reports.

Virtual Assistant November 2020 - August 2021

Seowares, Inc., Thornhill, Ontrio Canada

• Submit contact forms on different websites.

• Make daily reports.

Cashier/Barista June 2019 - March 2020

Purple Bee Shop and Cafe, Zone 5E, Bridges Town Square, 143 Plaridel St. Alang-Alang, Mandaue City

• Handling transactions with customers.

• Stock inventory for the counter goods.

• Maintain correct cash balances at cash registers.

• Ensures items are labelled with required information to ensure first in first out practices.

Store Crew/Cashier June 2018 - May 2019

Shell, EasyServices Convenience Inc., Pusok, Lapu Lapu City

• Transactions with customers.

• Receive deliveries and maintain FIFO for the products.

• Stock inventory

• Handle cash counts at the end of the shift.

Data Encoder – Accounting September 2015 - March 2018

GenMillers Multi-Purpose Cooperative, M.L. Quezon Avenue, Lapu Lapu City

• Handling credit accounts, process and evaluate loans on the employees.

• Encoding data for the integrated accounting system.

• Filing reports for general journals and financial reports.

• Processing delinquent accounts and sending notices to members.

• Make daily, monthly and yearly financial adjustments and reports.

SKILLS

Editing: Canva, Adobe

Time Management

Critical thinking

Multitasking abilities

Attention to detail

Microsoft Office: Google Drive, Google Sheet

Problem-solving

Excellent communication

Contact this candidate