Ralph Johnson

Killeen, TX *****

ad3n49@r.postjobfree.com

+1-763-***-****

Hi, my name is Ralph Clifford Johnson. I have an associates degree in communication from BWI in Libera. I am currently enrolled in Liberty University for my BS in Avaition Management. I have vast experience in leadership, customer service experience, sales, data entry and management. I am most proud to be a person of honor, love of God and overall a servant leader in my community. Please, enjoy reading my resume, as I will enjoy getting to know you. Stay blessed. Thank you. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Contact Case Management

Lowe's Home Improvement - Killeen, TX

May 2023 to Present

• My postion here at Lowes is Contact Case Manager. In which we support our local lowes stores with with our Pro Customers top issues. Such as, fixing mobile orders, communicating with vendors of lost shipment. Speaking to manufacturers on back orders, overall eliminating loss.

• Documenting, and inovating new strategies to assist our customers.

• Increase revenue, tackle ongoing issues to continue the customer satisfaction.

• I am in charge of ordering repairs for customers and assisting in new orders, identfiying defective items and or damage items. Finding the tools to reconstruct thoes items.

• Creating cases that meets the customers needs, finding the right channel that would assist the customer.

Short Term Disability Case Manager/ Customer Service Leave of Absence ReedGroup - Minnetonka, MN

May 2019 to April 2023

• First, I made critical determination to approve or deny leave of absence claims, with the clinical nurse.

• I assets important diagnostic documentation form the doctor, such as "Attending provider statement"

"Accommodation assessment form," and many more.

• Keep in contact with customer and their doctor for further updates. Show empathy to the customer.

• Provide payment options for short-term disability pay.

• Expect in FMLA, Workers Compensation, ADA and different states leave of absence rules and regulations.

• Manage 30 claims and over Daily.

• Complete Data entry for any new information.

• Complete behavioral health evaluation.

Retention Sales Representative

Comcast Cable Communications - Minnetonka, MN

December 2016 to April 2019

• Up Sale customers to a new line of Service

• Educate customers on different promotional options that would better fit customers needs

• Technical support on customer cable, internet and home phone.

• Data Entry, update system with new information provided from the customer

• Provide excellent customer service, showing empathy, active listening to customers needs.

• Help contribute millions of dollars to companies revenue. Top sales agent. Operations Manager

Care Plus Health - Brooklyn Park, MN

September 2015 to February 2019

• At care plus I managed over 50 employees.

• Manage and create day to day task of employees work load.

• Provide comfort, availability to our Mentally unstable Clients by checking on their health with the nurse case manager.

• Make sure clients are taken there prescriptions on a timely matter.

• Report To our regional VP.

• Data Entry, record all incident.

• Manage employees time cards, managing there pay.

• Promote Employees with great skills.

• Manager supervisors day to day activities.

• Increase companies productivity.

Education

Bachelor's degree in Avaition Management

Liberty University - Lynchburg, VA

August 2022 to Present

Tubman University

February 2012 to 2014

Skills

• Customer Service (8 years)

• Intake Experience (7 years)

• Communication skills (10+ years)

• Microsoft Outlook (10+ years)

• Administrative Experience (5 years)

• Individual / Group Counseling

• Documentation review (10+ years)

• Case Management (3 years)

• Workers' Compensation (3 years)

• Microsoft Excel (10+ years)

• Data Entry (8 years)

• Behavioral Health (3 years)

• Upselling (3 years)

• Case management (3 years)

• Documentation review (5 years)

• Microsoft Access

• Microsoft Project

• Project management

• Documentation review

• Financial planning

• Business intelligence

• Budgeting

• Business requirements

• Project management software

• SAP

• SharePoint

• SAP BusinessObjects

• Order management system

• Purchasing

• Relationship management

• Account management

Contact this candidate