Customer Service Manager

STEVEN M GOLD

**** * ********* ***

Chicago IL **659

847-***-**** *********@*******.***

QUALIFICATION BRIEF

Experienced and skilled Customer Service professional with notable knowledge of automotive industry operation

Adept at creating fair and realistic staff schedules and developing productive workflow methods

Excel in evaluating new hires while providing quality training and ensuring new team members have strong grasp of policies and protocols

Highly effective communicator able to explain and clarify concepts to broad spectrum of individuals regardless of subject complexity

Dedicated to having in-depth product knowledge able to offer solid suggestions to clients and thoroughly answer questions on multiple areas

Recognized for creating new business while maintaining loyal customers as result of customer service approach

Exceptionally committed to achieving complete customer satisfaction

Diplomatic and motivational management style creating cohesive and productive teams

Strong aptitude for detail, organization, and prioritization, meeting high pressured deadlines

EXPERIENCE

Woodstock Harley Davidson Service Manager/Warranty Administrator 2006-Present

Private Business General Contractor 2003-2006

Turi’s Auto Body and Collision Assistant Body Shop Manager 2002-2003

McGrath Lexus Service Manager 2001-2002

ADDITIONAL EXPERIENCE

Howard Orloff Jaguar/Volvo Body Shop Manager

Howard Orloff Jaguar/Volvo Service Manager. 1989-2001

EDUCATION

Automotive Institute of Technology

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