Yadira P. Cortez

Dallas, TX ***** 214-***-**** ad3n3c@r.postjobfree.com

Summary

Over Seventeen years of hands-on experience in customer service, quality assessment, records management, and team management, including direct leadership and supervisory experience.

Comfortable partnering with managers at various experience levels to ensure work areas are operating effectively.

Demonstrated aptitude for delivering projects on deadline in customer-facing and back-office/warehouse roles requiring strong communication and team collaboration.

Industry and academic knowledge and experience through MBA studies with an emphasis on Business Analytics and Operations

Effective Leadership communication and organization in dynamic environments

Bilingual in Spanish and English.

Technical Tools:

MS Office Suite MS Excel, Word, Outlook, Publisher Google Suite

Business Skills:

Customer Service Reporting Workflow / Time Management Peer Training Quality Assessment Leadership

Process Improvement Team Leadership Compliance Records Management Team Leadership/Management Project Management Ticket Printing Merchandise Research Bilingual – Spanish and English

Personal Tools:

Communication Problem Solving Organization Multi-Tasking Diligent Follow-through Strong Work Ethic Energetic Innovator Fast Learner Astute Flexible Approach to Work

Professional Experience

TUESDAY MORNING Corp., Farmer’s Branch, TX September 2015 – February 2023

Material Expeditor January 2021 – February 2023

Responsible for facilitating the flow of inventory and materials

Tracked orders and secured the materials from the order in a quick and efficient manner

Close collaboration with other supervisors and material handlers to ensure a module is continually provided with printed work to keep material handlers effectively processing merchandise

Strong, in-depth understanding of SKU research through multiple software-enabled tools to conduct thorough research

Temporary Supervisor October 2020 – January 2021

Direct Supervisory Experience over material handlers and associates that were hired for temporary high-volume periods

Responsible for training of all new associates

Senior Material Handler May 2016 – October 2020

Direct Supervisory Experience over material handlers and associates

Close collaboration with other supervisors and material handlers to ensure a module is continually provided with printed work to keep material handlers effectively processing merchandise

Strong, in-depth understanding of SKU research through multiple software-enabled tools to conduct thorough research

Responsible for training new associates – high volume of training requirements during season spikes

Material Handler February 2016 – May 2016

Responsible for accurately, efficiently, and safely achieving daily production goals for handling, scanning, and reporting damaged merchandise

Temporary Associate September 2015 – February 2016

Learned fundamental responsibilities of a Material Handler

Pricing and packaging merchandise to ship to stores.

SIGNATURE GARMENT CARE AND LINEN SERVICES, Dallas, TX October 2007 – February 2014

SLS Production Supervisor

Supervisor, responsible for 50 associates in various locations and departments of linen processing area.

Primarily responsible for ensuring customer orders were processed in a timely and accurate manner.

Close collaborations with Operations Manager and other High-level team members to ensure proper workflow and operations

Participated in client-facing initiatives aimed at visiting and meeting with hotel managers to resolve issues, clarify any details, and set proper service expectations

LOS TORITOS MEAT MARKET, Irving, TX January 2007 – October 2007

Cashier

BUENOS PIZZA, Irving, TX January 2007 – October 2007

Cashier

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