Customer Service
Resume:
Margaret Liver
**********@*****.***
**** ********** ***** **********, **, 4
1001
GATEWAY COMMUNITY AND TECHNICAL
COLLEGE
Edgewood, KY
Completed coursework towards
Certificate Accounting (Jun 2010)
BOONE COUNTY HIGH SCHOOL
Florence, KY
High School Diploma (Jun 1989)
EDUCATION
SECURITY GUARD
American Security Associates, Florence, KY / Oct 2021 - Jan 2022
Ensured that employees answered the proper questions to remain at the work site. Covid 19 cleaning measures were adhered to as well as providing employees with face mask. Patrolled the parking area for cars illegally parked and completed tickets as required.
FALCON, DATA ENTRY, BATCHING, CANDELING
Randstad, Cincinnati, OH / Mar 2018 - Oct 2021
Ran the falcon machine to open mail and process checks, vouchers into the system. Batching was completed to ensure that the proper information was entered into the correct batch for data. Opened mail by hand as needed. Ran envelopes over table light to determine that they were empty. Data entry performed with speed and accuracy.
FINANCIAL TECHNICIAN
Internal Revenue Service, Covington, KY / Dec 1990 - Mar 2017 Contacted taxpayers through correspondence and phone concerning claims that
were filed. Answered phone calls to explain the claim process and tax law for the
different types of claims. Applied tax law to make determinations on claims
received. Emailed other coworkers as necessary. Filed documents, used computer
system to ensure all correct procedures were followed. When performing as team
lead answered questions from others, quality reviewed claims to ensure tax law
was properly applied, helped manager with any problems that arose. Acted
manager when needed by interacting with upper management and other front line
manager to ensure that all processes were running smoothly. Answered 4 line
phone as needed, used fax machine, copier, scanned documents into copier and
e-faxed information to appropriate areas/coworkers. Very proficient with data
entry up to 15,000 on ten key and up to 12,000 on keyboard with very few if any errors.
EXPERIENCE
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