Roberta Horan

Longview, WA *****

ad3n2t@r.postjobfree.com

+1-360-***-****

Work Experience

Receptionist

Stirling Honda - Longview, WA

April 2020 to September 2020

I answered the phones took messages for everyone. I did filling and did scheduling too. When it was slower I would clean things around me. I made copies and sent faxes for everyone. I did announce over the intercom for employees. I helped customers coming in. Equity connect manager

Bud Clary Auto Group - Longview, WA

April 2019 to January 2020

I was in charge of talking to the guests About upgrading their vehicle. And just to talk in general be the face and make sure keep everyone happy. I helped guests who were unhappy. I made phone calls to get guests to come in to trade up their vehicles. I did daily printouts and logs. My position was new and I help train others from another store. I also keep everything cleaned and keep coffee and snacks caught up to keep guests happy. I was my own boss and learned as I went and my manager was very pleased. I received a raise in a month of working. I had other managers also come watch me for the day. Front Desk Receptionist

YMCA - Longview, WA

January 2019 to November 2019

I checked in the guests, answered the phones, filed, called on billing. I opened and closed by myself. I opened new accounts and deleted accounts too. I walked new guests thru the YMCA and explained and answered any questions they had. Helped out in other departments when needed. Preschool Teacher

First United Methodist Church - Kelso, WA

February 2010 to December 2015

I made lesson plans for my preschoolers and planned field trips for my class. I was in charge of 10 kids in my class. I also did recess for my class as well as 10 other kids that joined my class. I also taught kindergarten class too for 2 years.

Pharmacy Technician and wellness ambassador

Longview Rite aid - Longview, WA

March 2010 to October 2015

I helped customers behind and over the counter on the sales floor. I typed prescriptions and called insurances and doctors offices to clarify prescriptions. I called customers on 10 day list to let them know they had prescriptions to pick up. I did cleaning and opened and closed I filed and I was only pharmacy technician on weekends. I counted pills and did the ordering and checked in the order. As the wellness ambassador I called business to set up flu shot clinics. I also went to business to set up time and date for the clinics. I also went to the clinics with the pharmacist and set up and helped with the clinic. When we got back I typed all flu shot clinics paperwork. Target Team Member

Target - Kelso, WA

September 2014 to January 2015

I was hired on for Christmas help at 4am . I was put in charge of electronics. Because it was electronics I had to scan everything in. I also did back stock. I checked in freight 5 days a week. I was asked to stay on but with another job I decided to go back to school. Associate

Hollywood Video - Longview, WA

October 2002 to April 2010

I helped customers and checked in and out movies. I ordered special orders for customers. I opened and closed. I put freight away when it came in. I cleaned the store. I answered the phones and did the call list. Education

Some college

High school or equivalent

Skills

• Front Office

• Guest Service

• Front Desk

• Receptionist

• Billing

• Data Entry

• Organizational Skills

• Inventory

• Management

• Outlook

• Microsoft

• Microsoft Office

• Scheduling

• Microsoft Word

• Filing

• Customer Service Skills

• Pharmacy Technician Experience

• Administrative Experience

• Typing

• Computer Skills

• Teaching

• Time Management

• Sales

• Microsoft Excel

• Cashiering

• 10 key calculator

• Customer service

• Restaurant experience

• Freight Experience

• Commercial Cleaning

• Insurance Verification

• Phone Etiquette

• Multi-line Phone Systems

• Cash Handling

• Clerical Experience

• Medical Terminology

Certifications and Licenses

CPR Certification

First Aid Certification

Food Handler Certification

Additional Information

I have a strong work ethic, I have a positive attitude even when I'm stressed or dealing with angry customers. I'm a team player and work well with others. I'm always early to work and very dependable and flexible. I work well under pressure. I have great problem solving skills. I have the ability to accept and learn in a positive way from criticism good or bad.

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