Nicole Michele Caracol

ad3n2m@r.postjobfree.com

**** ****** ** *** * Modesto, CA 95350

925-***-****

PROFESSIONAL EXPERIENCE:

Acelis Connected Health “Formerly Alere Home Monitoring”

Livermore, CA June 2016 – January 2023 Customer Service Specialist ll Patient Enrollment Department

● Responded to patient/customer questions about services, the enrollment process, and benefit plan coverage.

● Tracked and followed-up on missing enrollment documentation such as missing information on RX, patient Information, missing insurance information.

● Answered high call volume incoming calls in a prompt and courteous manner.

● Handled customer needs and requests. Update systems with new

● Entered lead information, notes, track and ensure that leads are addressed in a timely manner.

● Worked collaboratively with peers, support staff and other Alere departments including regional sales staff.

● Maintained accurate records of all patients’ files, interactions by updating and notating the appropriate patient and clinic systems.

● Resolved customer concerns and complaints.

● Followed all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Alere Home Monitoring now Acelis Connected Health Livermore, CA February 02, 2014 – June 28, 2016

Customer Service/Testing Services

● Collected/received INR results from patients.

● Utilized call scripting provided when conducting patient phone calls.

● Entered customer/patient’s results into appropriate collection application.

● Contacted customer/patient and/or physician for results that fall out of the range and reported those to HCP or an After Hours Answering Services

● Processed customer/patients requested orders for testing supplies.

● Followed all regulatory policies, procedures, privacy, and security

● standards in accordance with government agencies including all HIPAA

● requirements.

Sharp Business Systems Pleasanton, CA January 2012 – October 2013

Receptionist/Customer Service Dispatch

● Answered all incoming calls and greeted visitors and customers in a professional manner

● Daily ran invoices, separated and dispersed them to the proper contract representatives

● Responsible for mailing out invoices and incoming and outgoing of certified mail on a daily basis

● Received incoming faxes and delivered to employees

● Helped in dispatching service calls and ordered supply orders for customers on a daily basis 24 Hour Fitness Corporate San Ramon, CA January 2010 – August 2010 Retail Assistant

● Daily ran order confirmation reports for orders that shipped and maintained shipped reports

● Closed lines in Expandable for orders to be invoiced

● Tested Body Bugg, refurbished and prepared kits for product management

● Maintained monthly web recap sales from Contact Designs in spreadsheet for Body Bugg units

● Sent and processed in Remedy Tulip and Snapdragon refund requests to credit department Dr Pepper Snapple Group San Leandro, CA March 2009 – December 2009 Cashier/Route Audit

● Responsible for checking in all drivers paperwork, invoices, proof of service and route activity

● Collected and verified all drivers cash, checks, and coins

● Maintained daily deposit log and balanced all monies from routes at the end of the day

● Entered information into SAP of all cash, checks, coins, and POD’s collected

● Sent all drivers paperwork to Corporate via FedEx MetricTest Hayward, CA February 2008 – January

2009

Receptionist/Accounting

● Answered multi-line phone system, greeted visitors and customers in a professional manner

● Received and Applied payments to customer accounts

● Responsible for ordering office supplies

● Filed customer files

● Maintained and updated monthly spreadsheet for marketing department Law Offices of Cherie Davis Livermore, CA March 2006 – December 2007 Legal Assistant

● Check Attorney’s voicemail daily and update court calendar

● Answer incoming calls, Open and distribute mail

● Prepared legal papers to be filed with the court

● Provide assistance to clients and Opposing Counsel on status of cases

● Create initial consultation intake card of potential clients

● Open and prepared client files for upcoming court dates

● Closed files of cases that were over and sent clients file to storage Star Temps Pleasanton, CA January 2005 – March

2006

Administrative / Receptionist

● Provide temporary assistance to various companies

● Front desk receptionist and administrative assistance Advantage Sales & Marketing Pleasanton, CA July 2003 – December 2005 Administrative Assistant (Revlon Account)

● Generate New Item Forms for items going into stores

● Place equipment orders for resets, remodels, and grocery stores to meet customer deadlines

● Coordinate with Customer Service to ensure timely execution of orders

● Coordinate with Client Merchandising Dept. to problem-solve for equipment substitutions, out of stocks, etc.

● Track equipment orders for resets and remodels for grocery stores and communicate to appropriate parties

ABILITIES:

Make decisions within company guidelines, Goal oriented and results focused, To meet deadlines and multi task, To work both independently and as part of the team, Communicate clearly and concisely, both in writing & verbally, with others in a professional manner, Ability to understand the position and its relation to the overall company service process, To use efficient time management skills, Perform effectively in current position, To attend job related courses & seminars as required, To use office equipment that is relevant to job functions References Available on request

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